ComplaintsforOrr Nissan of Bossier

• Initial Complaint

  07/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Monday, June 10 approximately around 1 o’clock. I left home to go to Walmart.(video 1) Drive was very smooth, light traffic. Upon arriving at Walmart, I made a U-turn in order to park .And went inside. when I return to truck and attempt to leave right wheel on passenger side, felt as if it was on flat steering wheel just kept turning in that direction, not engaging tire. So after getting out of the parking spot and positioning in front of store, I tried to make a right turn, but couldn’t . So so I made a left turn and parked on side of store ( see video 2) Check the tires , to find out that my right front tire was turned inward about 1/3° . A guy driving a diesel truck told me that tire was dragging, and I didn’t need to move the truck anymore.After talking to Nissan , I called the tow truck to take me to Nissan. After arriving at Nissan and explaining what my problem was, I was told that my warranty had expired. I expressed that it couldn’t be. I only had 83,000 miles. And it was warranted for up to 100,000 miles .The salesman told me that it expired in 2022. I have not had any kind of impact to cause tire rod to break. ( see Video) . Though apparently turingthe wheel fully to the left. Broke the rod and trying to get it out the road caused the problem. .. My complaint is my truck is serviced at Nissan for tire rotation and oil change every 5000 miles . I was told on purchase that it was covered up to 100,000 miles. My truck is only seven years old and has been very well taken care of. My truck was parked at Nissan for 22 days and they did not give me any kind rental. And then I had to pay out-of-pocket to fix something that should have been warrantied. I pick the truck up today, I asked , what caused it, he still said impact..As you examine the vidoes you will notice there’s no impact nor poping sound . Nissan 1 refused to hear me out. Saying they have the report and decision has been made. WHAT IS NOT COVERED ??? If it simply Broke ???

  Business response

  07/24/2024

  The facts are that no matter what caused the tie rod to break and the rack & pinion to be damaged either by parts wear and tear or impact the 2017 Nissan titan warranty is expired. The warranty expired on 5-19-2022 (see attachment). The repair would not be covered either way. As to the truck being at the dealership for 22 days, 75% of that time, the customer was trying to get Nissan North America to goodwill the repair (which was denied). Customer then got with the service manager to see if he could help to get Nissan North America to reverse the denied goodwill. The service manager was able to get Nissan North America to cover $651.98 of the $2101.98 repair total to help the customer. ORR Nissan and Nissan North America did not have to help or cover any part of the repair. Once the customer approved the repairs we over nighted the part at no extra cost to the customer and the tech installed the parts within a couple days of receiving the parts. No part of this repair was covered under any warranty. Orr Nissan will not be refunding any amount of this repair. 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was referred to this car lot by a friend. Wanted to buy a car for myself and my family because we are getting ready to leave town. Needed reliable transportation to get there. Called the salesman named **** ****** @ORR NISSAN OF BOSSIER CITY. Mr. ****** took my information over the telephone and called me back and asked me if I had a co-signer. I told him I couldn't find anyone at the moment because I had already asked my sister and she said no. So my son ********** suggested that I ask my niece husband ******* **** to co-sign and he said he will. I gave him Mr. ****** phone number and asked him to call him for me and give him the info that he needed. The next day Mr. ****** called me back and said I got approved for a car and how much can I put down on it. I told him at the moment that I had $2500 to put down but I was expecting to receive some more money would be able to put down another $500 to make it $3000 down in all. He said he will talk it over with his manager and get back with me. He did. He called me and said that I was approved for a 2018 Nissan Sentra and that the paperwork was going in my nephew in law ******* **** name because of his credit and I told him that was fine. But I'm the one who is buying the car from you. He said it was just to get the payments down. I agreed and paid for the car. But when me and my nephew got there to sign the paperwork and pick up the car we were told that the car was purchased just before we arrived and he had got me approved for another car which was a 2016 KIA Cadenza Limited. I' ve only has the car for two weeks and the car has been running hot and have talked with the salesman Mr. **** and the managers and they have been giving me and my nephew ******* **** the run around about getting the car fixed. The head gasket is blown in the car and we can't drive it and I just want my money back or another car from off the lot . I'm a Veteran raising 4 boys and $3000 is a lot of money to lose. I live on a fixed income.

  Business response

  07/03/2024

  CUSTOMER HAS BEEN CONTACTED AND VEHICLE HAS BEEN TOWED TO OUR LOCATION AT THIS TIME.

  Customer response

  07/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: I'm still unable to drive my car and I will be moving to Dallas at the end of this month. I also have several doctors appointments coming up that I can't cancel or miss. They keep saying that they don't have a rental car for me to use until my car is being repaired. I'm tired of the waiting and something constructive needs to be done.
  
  Sincerely,
  
  ****** ********

  Business response

  07/03/2024

   Dear Ms. ********
     I do apologize for any inconvenience you have experienced. We are currently working with your extended warranty. Extended warranties will normally cover some rental days when repairs have been approved.  We will contact you by phone with updates throughout the process. Please reach out to 318-752-3000 for any updates or questions.

  Customer response

  07/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I had to cancel my appointment for tomorrow morning at 9 at the VA hospital because I don't have adequate transportation to get there. This process is taking forever and I'm getting frustrated with it. I'm at the point now where either I'm going to get my money back or get a new vehicle or something else needs to be done. I'm not going to make any payments on this vehicle unless someone or gives me a better vehicle. I'm preparing to go to channel 12, channel 3, and channel 6 news to report how I'm being treated. I'm a Veteran. I served my country so that everyone could have freedom and I'm being treated with disrespect and dishonesty and being given the run around because I'm a female. I'm being discriminated against and will file a complaint for that as well.
  Sincerely,
  
  ****** ********

  Business response

  07/25/2024

  Customer purchased a CAC as is vehicle from our dealership on 05/29/2024. Roughly two weeks after the vehicle was purchased Ms. ******** contacted a sales manager and stated that the vehicle is overheating. The sales manager advised Ms. ******** to call her roadside assistance and have the vehicle towed to the nearest Kia dealer for diagnosis. After reviewing the BBB complaint on June 22, 2024, I contacted Ms. ******** and had the vehicle towed to our location on June 25, 2024. The technician found the motor to have no compression and recommended the motor to be replaced. Extended warranty declined repairs due to engine failure from the result of the vehicle being driven while overheating. As a courtesy we will be taking care of the tow bill and tear down time that is associated with the vehicle at this time. 

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Orr Nissan sold me a vehicle and the transmission went out, but it was under warranty. I got the truck back and it's still slipping. I took it back again and they claimed they'd fix it, but didn't. I took it back again because it's still slipping and they claim it was something else and they'd fix it and didn't. My truck has been at a Chevy Dealership where they sent it to for the past month.

  Business response

  05/16/2024

  Dear ***** ****, we are sorry to hear you are displeased with ORR Nissan. I have reviewed your concerns. I do see that you did in fact purchase a 2016 Silverado with us in July of 2023. The Silverado did appear to have transmission problems when you brought your vehicle in for diagnostic. The transmission was replaced for you in March of 2024. The extended warranty that you purchased sent us your current transmission and covered labor. On April 23, 2024, your vehicle was brought in for another diagnostic, however your vehicle needed to go to dealer for this concern. Unfortunately, we are not responsible for a vehicle that is located at another dealer. We did have the vehicle dropped off at the Chevy dealer as a courtesy to you. Covered repairs are determined by your extended warranty and not the dealership.
  I hope this explanation, and the attached documents, help clarify any issues.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I dropped my car at the repair shop on 4/9/24 at around 8am to have my oil drip pan replaced. The repair was completed around 3pm that day. I drove my car home and it stayed there. The next day the rear driver tire was completely flat and had to be changed. I have not had any problems with the tire before and there wasn't even a slow leak. The service report from Orr Nissan indicated the tire was good. I had the tire examined at a tire repair shop and they informed me there was a screw in the tire. I called Orr Nissan the next day to inform them. Instead of examining the shop or inquiring about nails in the shop or around the area, the service tech immediately became defensive and said they haven't had that problem before. And added, "I must have gotten the screw on the drive home". The shop was not willing to take any responsibility of the possibility of damaging my tire and tried to offer me a quote for a new tire. The damage should be investigated and the tire should be replaced by Orr Nissan since the damage happened while in their care.

  Business response

  05/07/2024

   DEAR ******* ****** THANK YOU FOR BRINGING THIS MATTER TO OUR ATTENTION, AND WE APOLOGIZE FOR THE DELAYED ACTION. OUR TEAM HAS REVIEWED YOUR COMPLAINT. UNFORTUNATLY, A NAIL COULD HAVE BEEN PICKED UP FROM ANYWHERE, AND IT APPEARS ALL FOUR TIRES WERE DOCUMENTED A FAIL UPON INSPECTION AT YOUR SERVICE VISIT HERE AT ORR NISSAN. I HAVE ATTACHED A COPY OF YOUR SERVICE RECOMMENDATIONS.
   I HOPE THIS EXPLANATION, AND THE ATTACHED DOCUMENTS, HELP CLARIFY YOUR CONCERNS. IF YOU WOULD LIKE TO DISCUSS THIS MATTER FURTHER, PLEASE CONTACT THE OWNER LOYALTY MANAGER AT (318) 752-3000

  Business response

  05/07/2024

  ADDITIONAL DOCUMENT

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My car has been in their service department 3 times over the past few months , totaling over $5,000 of work including labor, parts, and towing costs from Arcadia to Bossier and it is still doing what I initially brought it in for. This is causing a major inconvenience for me. My car was worked on for a month or months at a time just for me to pick it up and it does the same thing days later. If the car couldn’t be properly diagnosed or repaired this should have been made clear instead of recommending thousands of dollar of work. At this point I’m skeptical about bringing it back in for a THIRD time because this is unacceptable, as I am out of more than $5,000 under the impression my car would be running as it should. I’m only looking to be refunded for the problem at hand, my cooling system, which totals $1,984.00

  Business response

  06/28/2023

  The customer has a 2010 Nissan Maxima with over 240,000 miles. Upon diagnosing the existing issues the customer was informed that additional repairs would be necessary due to adding aftermarket stop leak to the system. The customer was also informed additional components could be damaged; however, he approved the work. Aftermarket parts were supplied by the customer and a portion of the repair costs was covered by the dealership. 

• Initial Complaint

  11/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My daughter was trying to buy a vehicle and she went to this dealership. She attempted to buy a car at 2016 Nissan with over 74,000 miles on it at 27% interest. When I found out as her father I wanted to help her bring the interest rate down. We contacted the Dealership and I spoke with a Chuck later to be found out was a managing partner he said of the dealership. After a long conversation he was very rude unprofessional, condescending and downright mean saying that the add-ons that I asked to be canceled was a part of the deal and refused to cancel them. He said just bring the car back and we would cancel the deal. I cannot get the whole story in this short amount of time but when we took the car back he decided to keep a very large amount of the down payment money saying it was part of the deal. The deal was never finalized because I was going to sign the contract also which I have with me that was FedEx to me by him. The first deal was canceled regarding the 27% interest and a complete new deal was initiated which was never finalized therefore there was no final deal. I objected the add-ons 200 and something dollars for Key insurance 400 and something dollars for tire insurance and $3500 for extended warranty and 500 for GAP. Since, we would not agree to these add-ons Chuck instructed us to bring the vehicle back and he would refund the down payment but once she got there with the car he refused to give her back the money he was very unprofessional which we have a witness the loan officer at the credit union when my daughter had him on speakerphone and he was not aware of it. I have also reported this to Nissan Corporation because I think a full refund should be given as well as the dealership reprimanded for their conduct especially since he was supposedly one of the owners?

  Business response

  01/25/2023

  Business Response /* (1000, 8, 2022/12/06) */ We regret you are displeased with your daughter's recent experience with us. There is no return policy when purchasing a vehicle. Please reach out to us directly at (318) 752-3000 to address any concerns.

• Initial Complaint

  11/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was looking for another car and I really wanted a Nissan so I drove over an hour to where I thought they had good vehicles to a dealership called Orr Nissan in Bossier Louisiana. I ended up speaking with a man named xxxxx who later to be identified as one of the managing partners of the dealership. I made a deal to buy a car a 2016 Nissan Altima with a mileage of over 74,000 miles just in my name But at 27% interest. When my dad ( who lives in Florida) found out about it he intervened and stated he would help me to bring my interest rate down so we called Chuck at the dealership. Chuck agreed that was a good thing, he said he found financing at a much lower interest rate. We canceled the first deal and started a new deal lowering the interest rate significantly because of my dad's excellent credit score. We began the process of finalizing the contract I signed off and then it was going to be FedEx to my father who lives in Florida for his review, approval, and signatures. This never happened and the deal was never finalized. In the meantime my dad researched further and found that the dealership was trying to charge me for a bunch of add-ons on top of the agreed deal for over $200 for key insurance, over $400 for tire insurance, and about $3500 for an extended warranty that for only 24,000 miles and or two years. My dad called Chuck and advised we did not want the add-ons he was told that no the add-ons were part of the deal and that I signed off on them so that's going to stay in the contract as part of the total deal even though we did not want those items. After a long conversation he became very rude and unprofessional with my dad and said if we did not like the deal just to bring the car back he would refund my $2150 down payment, and we go our separate ways. At this time I was at the credit union in the presence of the loan officer trying to negotiate funds for the deal. Chuck called me on my cell phone not knowing that I had him on speaker. He was very rude to me and unprofessional to me and the loan officer heard the whole conversation. He had both the loan officer, myself, and my dad very upset from the way he was talking and the things that he had said. We decided to look at another dealership therefore I went to Patterson Nissan in Longview, Texas who were very professional very nice. I purchased a 2023 Nissan Altima and took the first car back to Chuck. An employee at Patterson Nissan actually drove with me to return the car and gave me a ride back to Patterson Nissan to pick up my brand new 2023 Nissan. I cannot believe that Chuck said he was one of the managing partners of the dealership and he made all the decisions as final and treated us so unprofessional and he was so rude and condescending and just awful. When I took the car back to him he stated that since I was returning the car he was going to keep $750 of my deposit for returning the car, a restocking fee,? And also charge me mileage, a dollar a mile for every mile I drove While the few days that I had the car while we were working on the contracts. The miles added up quickly 700 something because the dealership was over an hour drive from where I lived. So I only went back-and-forth to the dealership but yet he said I had to pay a dollar a mile for using a vehicle? As I stated earlier he told both of me my dad in the presence (on speaker) of the loan officer that if I didn't want the deal including all the additional add ons to just bring the car back and we would just cancel everything. So he was the one that requested the car back! I will also be contacting Nissan Corporation, the BBB, Google Reviews, and local news station to report this situation!

  Business response

  01/25/2023

  Business Response /* (1000, 8, 2022/12/06) */ We regret you are displeased with your recent experience with us. There is no return policy when purchasing a vehicle. Please reach out to us directly at (318) 752-3000 to address any concerns.

• Initial Complaint

  10/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We purchased a 2018 Nissan Armada in August. We noticed some hail damage on the hood of the truck so we took it back and they fixed it. About 2 to 3 weeks later, we noticed hail damage on the passenger side on the top of the truck above the doors. We called a few times but they never got back with us. So after a couple of weeks we went back to the dealership to see what was going on. They said since it was passed 30 days, there was nothing they could do. On top of that, half the lights on the dashboard don't light up and the cup holder was broken. Nobody has called and said anything. So while we were there, we asked about that. It's still on back order they said and the lady that ordered the parts wasn't there. I don't understand why all the hail damage on the truck wasn't fixed the first time. Better yet why did they sell us a truck with hail damage on it! I just want it fixed!!! And I want the parts for the other problems with the truck to come in! Fix it all so I can be DONE with them!

  Business response

  12/01/2022

  Business Response /* (1000, 10, 2022/11/14) */ If the customer was told nothing could be done after 30 days, then this may be due to our pre-owned vehicle policy. Pre-owned vehicles are sold "as-is" unless additional items are agreed upon during the purchase process. Customers are issued a "we-owe" if additional items are included in the deal, which expires after 30 days. We will determine the parts ETA and someone will be in contact regarding the next steps in the repair process.

• Initial Complaint

  08/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a 2015 Ford Fusion on 7-28-22 from Orr Nissan of Bossier. On the way home from the dealership, the check engine light came on. I took the car to Orr Nissan and three codes showed, it was repaired. I returned the vehicle to Orr Nissan again on Monday, August 1st after the vehicle stopped on the side of the road two days before. They told they don't know when the car will be repaired. The first time I took the vehicle, they said they changed the spark plugs and switch coil. The check engine light is back on and it still is the same problem: Cylinder 4 Misfire. I was also advised by Orr Nissan the engine is cracked.

• Initial Complaint

  01/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle from them 9 months ago. As part of the sales agreement, they agreed to replace the windshield. As of this writing, it has yet to be accomplished. Excuses received so far: Sales didn't order the part Part came in but got put on a different car Service didn't re-order part Part is in, but no one is on staff that can replace it Part was returned to warehouse until staffing can be replaced Spoke face-to-face with sales manager Pete in October who said he would handle it, still no action. I see this as very poor customer service as I'm continually having to contact them instead of the other way around.

  Business response

  01/31/2022

  Business Response /* (1000, 5, 2022/01/12) */ Customer has spoken with used car manager (1/12/2022) in regards to scheduling the agreed upon repair. Arrangements are being made with the glass company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩