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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased a 2015 Ford Fusion on 7-28-22 from Orr Nissan of Bossier. On the way home from the dealership, the check engine light came on. I took the car to Orr Nissan and three codes showed, it was repaired. I returned the vehicle to Orr Nissan again on Monday, August 1st after the vehicle stopped on the side of the road two days before. They told they don't know when the car will be repaired. The first time I took the vehicle, they said they changed the spark plugs and switch coil. The check engine light is back on and it still is the same problem: Cylinder 4 Misfire. I was also advised by Orr Nissan the engine is cracked.Initial Complaint
01/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a vehicle from them 9 months ago. As part of the sales agreement, they agreed to replace the windshield. As of this writing, it has yet to be accomplished. Excuses received so far: Sales didn't order the part Part came in but got put on a different car Service didn't re-order part Part is in, but no one is on staff that can replace it Part was returned to warehouse until staffing can be replaced Spoke face-to-face with sales manager Pete in October who said he would handle it, still no action. I see this as very poor customer service as I'm continually having to contact them instead of the other way around.Business response
01/31/2022
Business Response /* (1000, 5, 2022/01/12) */ Customer has spoken with used car manager (1/12/2022) in regards to scheduling the agreed upon repair. Arrangements are being made with the glass company.
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Contact Information
Business hours
Today,7:30 AM - 6:00 PM
MMonday | 7:30 AM - 8:00 PM |
---|---|
TTuesday | 7:30 AM - 8:00 PM |
WWednesday | 7:30 AM - 8:00 PM |
ThThursday | 7:30 AM - 8:00 PM |
FFriday | 7:30 AM - 8:00 PM |
SaSaturday | 7:30 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
15 total complaints in the last 3 years.
7 complaints closed in the last 12 months.