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Business Profile

Utility Water Company

City of Bossier City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had water service for 3 years in bossier city and I don’t think they reading my meter correctly and I’m being over charged I need to see who I need to talk to me.

    Business Response

    Date: 10/01/2024

    Good afternoon,

    The account for **** *** *** has been reviewed for billing amounts and the meter checked for functionality.  The meter is currently transmitting accurate readings, and the monthly bill totals are within normal range for this account.  The bills currently range from $99.00 to $103.00 per month.  Attached please find the monthly usage record.  Please feel free to contact our office at ************, opt. 1 if you have further questions regarding your billing amounts.

    Thank you,

    Customer Service/Water Billing 

    Customer Answer

    Date: 10/02/2024


    Complaint: ********

    I am rejecting this response because:my meter reading are wrong 

    Sincerely,

    ****** ******

    Business Response

    Date: 10/02/2024

    Good morning,

    Please contact our office to schedule a meter inspection if you would like to be present for the inspection of your meter.  Our tech will check for functionality within manufacturer specifications and verify the meter reading for you.  We can be reached at ************* opt. 1.

    Thank you,

    Customer Service/Water Billing

    Customer Answer

    Date: 10/02/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had water service at multiple properties. Long story short I didn't realize some of them were not getting paid because I did not have a bill or account number for one of them and the other, I did not realize there was a drop down to switch between multiple accounts. So when I went to pay the bill I didn't realize it was for just one account. Today I talked to the separate billing company and they showed me that. When I access a second account I saw a huge charge on there that shouldn't be there ($789.45). I called and talked to "the administrator" and she said it was a transfer from a closed account at another address and they transferred the balance to another billing address. I asked them to reverse it back to a separate account number and address and I would pay it right then. Both the "manager" and the "administrator" refused to do that.

    Business Response

    Date: 05/09/2024

    Please see attach:

City of Bossier City is NOT a BBB Accredited Business.

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