Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON TUESDAY APRIL 5 , 2022 A PLUMBER {ANDREW} FROM ALL STAR PLUMBING CAME TO MY HOME TO INSTALL A KITCHEN FAUCET. IN THE PROCESS OF UNINSTALLING THE OLD FAUCET {ANDREW} BROKE THE GRANITE COUNTER TOP. AFTER A FEW DAYS ANDREW CALL TO SAY THAT HE HAD A QUOTE TO FIX THE GRANITE., I CALLED EVERY WEEK TO GET STATUS, ON WHEN THE WORK WOULD BE COMPLETED . . ON THURSDAY APRIL 28,2022 ANDREW CALLED TO SAY THAT A LARGER PIECE OF GRANITE WOULD BE NEEDED , AND HE HAD A NEW PRICE QUOTE. MEANWHILE I HAVE A KITCHEN WITHOUT WATER. ON MONDAY MAY 16,2022 I CALL ALL STAR PLUMBING AND ASKED TO SPEAK WITH THE OWNER. I WAS TOLD THAT HE WAS LETTING ANDREW TAKE CARE OF THE MATTER, I WAS ALSO GIVEN A PHONE NUMBER, I WAS TOLD “THIS IS A STRAIGHT LINE TO ANDREW” {*** *** ***** I TRIED CALLING THE NUMBER FOR A WEEK . THE LINE WAS ALWAYS BUSY. . I STILL DO NOT HAVE WATER IN MY KITCHEN OR HAVE ANY IDEAL AS TO WHEN THE WORK WILL BE COMPLETED. PLEASE HELP ME? THANKS!
Business Response
Date: 06/08/2022
I spoke with *** ****** in reference to this complaint. The original repair person we had lined up failed to show up on
several occasions. I reached out to another repair person who has made contact with *** ****** and we are waiting for
a response for the repair. I have touch based with *** *****n several times after receiving this complaint.
Customer Answer
Date: 06/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17235500, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
******* ******
I HAVE SPOKEN WITH ROB FROM ALL STAR PLUMBING AND AIR, ON SEVERAL
OCCASION, BUT AS OF TODAY FRIDAY JUNE 17, 2022. MY COUNTER TOP HAS
NOT BEEN REPAIRED. I DO NOT HAVE AN APPROXIMATE DATE AS TO WHEN
MY COUNTER TOP WILL BE FIXED AND I WILL HAVE WATER IN MY KITCHEN.
AT THIS POINT IN TIME, I STILL NEED YOUR HELP. NO ONE HAS COME TO MY HOME TO EVAULATE THE BROKEN GRANITE. ALL I HAVE GOTTEN IS , SPEAKING WITH ROB FROM ALL STAR PLUMBING AND AIR OR DREW SCHIRO FROM SCHIRO DEL BIANCO ENTERPRISE BY PHONE, SAIDING SOMEONE WILL BE HERE AND NO ONE SHOWS. PLEASE HELP. THANKS!Business Response
Date: 06/28/2022
I have reached out to *** ****** on a weekly basis to touch base with the progress of her repair. She advised she was going to send me a quote
from the contractor I had to find to fix her countertop, but I still have not received it. I assured her that I would cover the cost of this repair, but I
have not been contacted by her or the contractor in reference to the cost of this repair. *** ****** tells you she is not satisfied, but she does not
keep me posted on this matter as I requested.
Customer Answer
Date: 07/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17235500, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,******* ******
ON JUNE 20,2022 **** *ROM SCHIRO Del BIANCO ENTERPRISES CAME
TO DO AN ESTIMATE . NICK STATED THAT THE ESTIMATE WOULD HAVE
TO BE SENT TO ROB., AND ONCE THE PROPOSAL IS ACCEPTED AND PAID
FOR IT, WOULD TAKE TEN DAYS TO COME OUT AND DO THE WORK.
ON JULY 5, 2022 ROB TOLD ME THAT HE WAS ACCEPTING THE PROPOSAL
AND WAS ARRANGING FOR PAYMENT, WHEN THE WORK IS COMPLETED
I WILL UPDATE YOU.
Business Response
Date: 07/12/2022
I have contacted Nick with the granite company twice attempting to pay and Nick said he would call me back when he got back to the office. I called him again today, 7/12/22 and left him a message
to call me back. Currently awaiting his phone call.
Customer Answer
Date: 07/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17235500, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
******* ******
IF ROB ACCEPTED THE PROPOSAL ON JULY 5,2022, FROM NICK {THE TECH}.
WHY DIDN’T HE JUST CALL THE OFFICE WITH THE CREDIT CARD INFO ?
I HAVE BEEN WAITING SINCE APRIL 5 2022, TO HAVE A KITCHEN FAUCET
INSTALLED. HOW MUCH LONGER DO I HAVE TO WAIT ?Business Response
Date: 07/15/2022
I've attempted to reach Nick on several occasions by text and by calling him. I've attached my call history to show this. Nick told
me when I talked to him that he could not accept payment until he got back to his office and he would call me later that day to
take my payment. He never called me back and I attempted to call him to pay him. I am willing to sen* ******* * check so she can
just pay him herself.
Customer Answer
Date: 07/20/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17235500, and find that this resolution is satisfactory to me.
Regards,
******* ******JULY 19,2022, FULEO & RENE FROM SCHIRO DEL BLANCO CAME TO FIX
THE BROKE GRANITE. ON JULY 20,2022 DAVID & AUSTIN FROM ALL STAR
PLUMBING CAME TO INSTALL THE KITCHEN FAUCET. EVERYTHING
SEEMS TO BE WORKING. THE JOB IS COMPLETED. THANK-YOU.
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