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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I called the register my sons dog to be a service animal and I over the paperwork was not real I presented the paperwork it was False however this business is taking money from people because you dont need over $200 to register dogs be a service animal you can go to your regular doctor and get this I would like my money back as the paperwork is not real because I gave it to several people that did not analogy
Business response
06/03/2022
Hello,
I apologize for the inconvenience and any issues you have encountered. I have fully refunded your orders. Please allow 3-5 days for the funds to appear back on the card on file.If you have any other questions or concerns, please do not hesitate to contact us.
Thank you,
*******************Customer response
06/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Jereca *******
Customer response
06/06/2022
Im not rejecting the refund but you guys only wanna give me half for the one that was 89 dollars that doesn't make sinceBusiness response
06/11/2022
Hello,
We are showing two orders. One order for $179.99 and one order for $82.97. We have fully refunded both orders; $179.99 refunded and $69.98 + $12.99 shipping for a total of $82.97. Please see attached proof of transactions and refunds.If there is anything else we can help you with please do not hesitate to contact us.
Thanks,
*******************
Initial Complaint
05/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I recently paid ****** for *** registration for my dog. The site is a scam. I want my money back. The landlord says it's not real. The order number is ******* and my dog name is major. The incident date is 5/29/22. The business name is usservice animal. The doctor name is *************************** page.Business response
06/03/2022
Hello,
I apologize for the inconvenience and any issues you encountered. We do have a legal team that can help you with any landlord issues if needed. However, I have fully refunded your order back to the card on file. Please allow 3-5 days for the funds to appear back on your account. If you have any other questions or concerns, please do not hesitate to contact us.
Thank you,
*******************Initial Complaint
04/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On April 23rd 2022, I registered my pet using their website. I thought that everything was legit and that I was speaking to a legit doctor that was going to give a legit letter. Unfortunately, my property management told me that the letter was fake and I was also told you should never have to pay for registration of an animal. I spent $262 with them. I would like a full refund immediately! I am upset, and I need help getting this refund. I am a college student and I cannot afford this scam!Business response
05/02/2022
Hello,
I apologize for the inconvenience. We have reached out to you via phone and email to speak with you about your order and help clear up any issues. We also refunded your order. Depending on your financial institution, please allow 3-5 days for the funds to show back on your account.
If you have any questions, please do not hesitate to reach out.
Thank you,
*******************Initial Complaint
04/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was falsely led by usserviceanimal.org that my cat would be registered as an **** I was required to pay $107.96 for a certificate, ID card for my cat, and a tag to go on her collar.Business response
05/02/2022
Hello,
I apologize for the inconvenience. We have reached out to you via phone and email to speak with you about your order and help clear up any issues. We will also refund your order because of the issues. Depending on your financial institution, please allow 3-5 days for the funds to show back on your account.If you have any questions, please do not hesitate to reach out.
Thank you,
*******************
Initial Complaint
02/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I received a letter for an ESA snd my apartment is saying this company is not real. They took almost 300 from me.Business response
02/28/2022
Hello,
I apologize for the issues and inconvenience. We have refunded you in full. Please allow 5-7 days for the funds to appear back on your card, depending on your financial institution.
If there is anything else we can assist you with, please do not hesitate to contact us.
Thank you,Jim B*****
Customer response
03/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16816117, and find that this resolution is satisfactory to me.
Regards,
*** **********Initial Complaint
01/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 12/9/2021 I had purchased an ESA registration kit along with 2 digital products for $103.95. Today on 1/25/2022 I had called for a return/refund & was told it was impossible due to their 45 day policy (I did not know if & or when that started since I did not recieve the actual registration until 12/13/2021.) Unfortunately their services do not help in the case of an ownership of a pet which I had thought that it would have. Their product(s) are not useful to me & I just really would like to return the registration & recieve a refund.Business response
01/28/2022
Hello,
I apologize for any inconvenience. Your order has been fully refunded back to the card you used. Please allow 3-5 days for the funds to appear back on your statement. We tried calling to notify you and have left a voicemail. Please let us know if there is anything else we can do to further assist you.Thank you,
Jim B*****
Customer response
02/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16673331, and find that this resolution is satisfactory to me.
Regards,
******* ***********Initial Complaint
10/08/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I asked and was told about 10 times during my call with the representative that if I wanted a refund for whatever reason I would get it, even if after a fully year I decide I no longer need this letter. This is a fraudulent business. My “consultation” lasted literally 2 minutes. I asked for a refund 2 days after I contacted this company because I no longer need this letter and the legal team told me they don’t process refunds for letters. OUTRAGE. I demand to be refunded for this fraudulent service which claims to register emotional support animals when you don’t even need to register them, you just need a letter from your doctor (which is free). If I am not issued a refund I will initiate a dispute with my bank.Business response
10/09/2021
Hello,
I apologize for any inconvenience you have experienced. It seems that there may have been a miscommunication on our side. I have fully refunded your order back to the card on file. Depending on your financial institution please allow 3-5 days for the funds to appear back on your card.If there is anything else we can do to further assist you please do not hesitate to contact us.
Thank you,
Jim B*****Initial Complaint
10/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company is a scam. I applied for my dog to be my emotional support animal. Paid for one of the most expensive packages and have the bank transaction of payment somewhere. I’d have to dig to find it. Now they’re saying they have no record of my email or my dog being registered. I am disgusted with this company and their employeesBusiness response
10/04/2021
Hello *** ******
I apologize for the inconvenience. I believe our customer service agent may have had issues locating your account but I was able to find it. You placed an order on July 31, 2020 for $249.97. I have fully refunded the order back to the card on file. Depending on your financial institution, please allow 3-5 days for the funds to appear back in your account.Please do not hesitate to contact us if you have any other issues or questions.
Thank you,Jim B*****
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59 total complaints in the last 3 years.
20 complaints closed in the last 12 months.