Business ProfileforSongy's Home and Appliance Repair, LLC

We had a dryer that was making a grinding / squeaking noise while the drum was turning. The technician that came out, *****, "repaired" the dryer in about two hours and left; the charge was $164. We started washing and drying clothes immediately after, and on the first use after ***** left, the dryer started making the noise again. We called and got an appointment scheduled for the following Wednesday, June 29. ***** again came out and "repaired" the problem and left. We again started washing and drying clothes and again the noise started. My husband looked in the dryer to make sure there was nothing rubbing the sides, and noticed that they technician had not even put the drum in correctly; it was off set and there was tubing or something showing that should have not been seen. My husband took pictures and recorded the sound of the dryer and immediately called ***** again. The next day, ***** came out and took apart the dryer and reset the drum and left. Thursday, June 30, we were drying clothes and the noise started up again. ***** AGAIN came out, said that the drum was the problem after all, even though we already paid for a repair. He put the dryer back together and said we could use it until he could get the part, but it would squeak. Friday, June 30, ***** came out with another technician. They took apart the dryer to work on it, then realized that the "new" part had some gouges in it. We went to wash one last load of clothes with the squeak and the dryer was left disassembled when they left earlier in the day. My husband AGAIN called ***** (around 4:30pm) to see if he could at least come back and put it back together so we could use it. ***** then told my husband that he could not put it back together, because they had broken a part in their attempt to repair it. On Monday, July 5th, ***** finally came out to repair the dryer. He fixed the dryer and then presented us with a bill for $38, even though he didn't refund the original amount.

Hi ********, we are sorry that you were unhappy with the service you received here at Songy's Home and Appliance Repair. While our technicians are well-trained and prepared for most situations, mistakes can still occur and we take responsibility for any misdiagnosis or mistake that may have taken place while doing business with you. Due to this, only one diagnosis/labor fee was charged during our four visits. The other fees were for the parts needing to be replaced as they were worn, not damaged by our technician. We strive to be as helpful and reasonable as possible towards our customers and apologize if you do not feel as if we met these goals. We would love to hear your opinion on how we could have better-handled this situation, if you are willing to describe the solution you would have liked to receive please give us a call at XXX-XXX-XXXX. Thank you, have a great day!