Complaints

This profile includes complaints for Community Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Community Management, LLC

  P.O. Box 1057 Denham Springs, LA 70727

  
• 

  Community Management, LLC

  140 Aspen Square, Suite H Denham Springs, LA 70726

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has turned off my gate clickers. Company is apparently unaware of my medical issues. My caregivers need rapid and unfettered access to me. By turning off my access to the gate Company is creating a safety issue for my health. I'm sure that by creating this safety problem company and every entity involved in creating this safety problem criminally and legally liable for anything that may happen to me because Company has blocked access to my caregivers. Furthermore Company have neither informed me of ANY violation nor any associated fines. I removal any fines an reactivation of my access to the gate immediately.

  

  Business Response

  Date: 04/22/2025

  Mr. **********

  I am so sorry to hear you are having issues with your gate access. While Community Management does handle the day to day operations of your community, we do not handle any functions of the gate. This is managed by the board of directors for your community. To address these concerns, you must reach out to **** *********. His phone number is: ***** ********. You may also email: **********************. 

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay our HOA dues on time or early. This company cant communicate and does a horrible job maintaining common areas. I received a $50 fine from them for needing to pressure wash a portion of my house. They took a picture of my house a month ago and sent NO notice about the alleged violation but have a record of it on their "portal." Since we paid our dues early, they took the fine from our dues amount - which could have caused us to be delinquent on our dues. My wife and I have both searched our email and have no record of a initial warning. We recieved no correspondence via mail, email or phone. We would have happily taken care of the problem if we had. This isnt the first time theyve done something lile this either. Meanwhile, the walking paths around our lakes are not maintained and are actively hazardous in some areas. The only thing they maintain in our community is the lawn care of the common areas. The issues with the walking paths have never improved despite complaints, we've had dead plants in common areas on more than one occasion for multiple months. This company exists to extract fees from residents plain and simple. Stay as far away from them as possible.

  

  Business Response

  Date: 12/31/2024

  Hi *****,
  I am very sorry to hear that you've be dealing with these frustrations. It's my understanding that you reached out through the portal and you have received a response from the manager handling this community. To reiterate, I've included her response below.
  
  "Thanks so much for reaching out and bringing this to my attention! After looking into your community, I see that they typically have their courtesy notices mailed to the homes and the original notice was from the 11/26 site visit inspection. Sometimes there is some delay in mailing, however, this should have reached you by now. I'm going to go ahead and get that fine taken care of for you and removed from your account as you have never received the original courtesy notice. Since you have also communicated to us that you are working on correcting this issue, I can put this violation on hold for you for 30 days. I will also bring to your board's attention the restrictions used for the violations. Typically Lot Maintenance is for anything regarding maintaining the lot- landscaping, fencing, the actual home itself, etc. However, I do see where the confusion lies with the way the restrictions are written out for this. 
  Please let me know if you have any other questions or concerns. I appreciate you helping us stay aware of the community needs! I hope you have a safe and happy New Year!"

  In addition, the manager stated that your community has several pending work orders for the things mentioned in your complaint. All work order request are a process and require contact with vendors, bids, and approvals from the board. We can assure you that we are working diligently to address the needs of your community.  

  We appreciate the value you bring to your community and we thank you for being a great homeowner! Should you need to contact us again, we suggest reaching out via your homeowner portal or giving us a call at 225.503.2648.
  
  

  
  

  Customer Answer

  Date: 01/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22738543, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *** ****

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent a complaint for trash out at curb early on trash night in April. A washer we needed help carrying out. Then, added a different complaint 6 months later for a swing by the garage (not trash) that was never noticed in April as a 2nd complaint. Don't charge for certified mail that was not a true 2nd complaint.

  

  Business Response

  Date: 10/15/2024

  I have emailed this individual directly as I am unable to find their account in our management software with the contact information they have provided. 

  Customer Answer

  Date: 10/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22396325, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work seven days a week most time while work is booming. Only to be fined for a little grass in my flowerbed which was taken care of for a supposed first offense. Common sense says that if an issue was taken care of the first time then it should not be a second offense. This company and HOA are horrible and should be absolved for not letting people know in a timely manner of when they come as I work seven days a week most times it’s hard to get things taken care of. The lot is regularly maintained but a little grass in the flowerbed is a fineable offense apparently. This is grotesque behavior and they only care about money.

  

  Business Response

  Date: 09/13/2024

  Hi ******,

  In looking at your account, it appears that you have been in contact with the manager and the fee for this has already been waived and your account balance is 0. Please let me know if you have any other questions. Thanks so much and have a lovely day. 

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upkeep of property is horrible I have called and sent emails with no result Pool has been green for 3 weeks now When we question something we are not told the truth and several of us get different answers The grounds are unkept The pool area is not clean The project manager is always unavailable

  

  Business Response

  Date: 07/02/2024

  Hi ******,
  
  Thank you so much for reaching out. I have taken some time to do a little research in this matter and would like to provide you with the information I've located. We received your first message on 6/24/2024 and responded the same day letting you know that the pool vendor has been contacted and stated that it was a pump issue and the problem would be addressed. I also see where the manager received a voicemail on the 29th and returned your call the same day, leaving a detailed voicemail. We completely understand your frustration with the continued pool problems and we can see where your manager is working diligently to fix it. We can assure you that your manager would never lie about the status of these issues and only relay the information that is given to us by the vendor. A lot of time and effort go into handling these things and we promise we are doing everything to address it as quickly as possible. From what I can see the pool vendor is aware of the issue and is looking at possible fixes to remedy the situation. Our records indicate that he will be out there again today. Regarding the landscaping, the manager states that the old vendor has been replaced and the new one will start this month. We hope this provides some clarity to the situation. Should you need further assistance we encourage you to reach out to your manager via the homeowner portal. 

• Initial Complaint

  Date:05/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed Community Management that the erosion control barrier they erected is now spilling over on my property causing erosion on my property and damaging my lawn. They refuse to address the issue until grass grows on their ROW. Meanwhile my property is getting damaged. Legal action will ensue

  

  Business Response

  Date: 05/29/2024

  Hi ******,
  After doing a deep dive in your account, I see that you have been in contact with the manager and the developer regarding the erosion issue. Community Management (the management company) and DSLD (the developer) are working to resolve this issue. They have confirmed with you that they are seeding the common area and that the super is installing hay wattles along the sides to keep erosion run off from encroaching on your property. As you know, this is a developing community so we ask for patience as the super and developer work with Community Management to make sure all items of concerns are handled as quickly as possible. 

  Customer Answer

  Date: 05/29/2024

  
  Complaint: 21769446
  
  I am rejecting this response because: I have lived here for over 6 months. This particular ROW has had houses on both sides done and inhabited for 6 months plus. They rarely cut the grass or upkeep the neighborhood on the parts that are developed. Myself and other owners are hiring an attorney to void their contract and get them out. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Negligence in attaining rent and presenting property to the public at *** ** ******* ***, Baton Rouge, LA 70806. Not only was Community Management negligent in attaining the rent, but the company was negligent in its responsibilities to prepare the house in order to show to potential tenants. THESE ISSUES WERE PRESENT AS THEY SHOWED THE HOUSE TO FIND A TENANT: *hard wood floors were destroyed in 2 bedrooms and the hallway, and a 10 inch round white patch was the living room floor. I was never informed. We had to have the floors covered by non-stick vinyl planking. *The ceiling looked very bad where new tiles had been drilled into the ceiling to repair stained ceiling tiles in the living room and kitchen (damaged by a hot water heater leak in late 2022); the work was sloppy and immediately noticeable. We had to have new ceilings put into the living room/dining room and the kitchen. *There was a bulge in one of the walls of the bedrooms, clearly from water damage; instead of informing me about it, they painted over the bulge; it had to be repaired by us. *disgusting muck was in the dishwasher, which did not work (apparently Community Management never checked to see if it worked). We had to buy a new one. *The clothes drier (which was in the shed) did not work (turned out to be a broken belt). *The shed (where the clothes washer and drier are kept) had never been cleaned out, despite the fact that I had been informed that the house had been 'junked' some time before April 10. *The microwave was rusted through and completely unusable – had to be replaced.*Community Management told me they had repaired the refrigerator, but the seal they placed around the door did not actually seal, plus the icemaker was broken and filled the freezer with so much ice it wouldn't open *The old hot water heater was never removed from the attic. *The grounds looked terrible and there there had never even been a 'for lease' sign in the front yard. DETAILS IN ATTACHMENT

  

  Business Response

  Date: 01/03/2024

  Dear Mr. ******,

  We completely understand that there were aspects of this situation that we could have handled better.  As a show of good faith, we paid for over $2300 in expenses to remedy some of the issues at the property that were outside of our control, as the tenant did leave the property in poor condition.  We had property inspection photos showing the property in good condition as of the last inspection showing no concern over the condition of the property.  The existing ceiling tiles were very old and discolored so the ceiling repair was made to the closest match possible without replacing the entire ceiling. We understand your frustrations and we realize we could have done better in some areas.
  

  
  

  Customer Answer

  Date: 01/08/2024

  
  Complaint: 21086535
  
  I am rejecting this response because: The company does not address the facts presented in the document  previously provided in the complaint. For example, no mention is made of the fact that your company showed the property to potential renters when the microwave was ruined, the dishwasher was ruined, the refrigerator had water standing on the inside, the dryer did not work, the shed was not 'junked,' the hardwood floors were ruined in multiple rooms, the 'repaired' ceiling was utterly incompetently addressed, etc., etc. (seriously, there's more).  Any objective observer would understand that this ensured that no one would want to rent the place and blocked us from at least 3 additional months' rent (this in addition to the loss of rent from Jan, Feb, March, to mid-April when the lease was up). Additionally, we were not informed of these issues so that we could take care of them ourselves. In fact, I have a text from ***** ******** saying that the only real problem was the ceiling. Pretending to be empathetic by claiming that you "understand our frustration" is disingenuous. You have cost us thousands and thousands of dollars because of your gross incompetence and failure to uphold your end of our agreement.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 01/09/2024

  Mr. ******
  
  We are sorry you feel we did not address each concern.  We felt this matter was addressed satisfactorily 6 months ago when we took the necessary actions to rectify the matters under our control, which we went over with you.  
  

  Sincerely,

  Community Management

  
  

  Customer Answer

  Date: 01/17/2024

  We do not accept Community Management’s response to our previous comment. 

  Your company, through gross incompetence (by failing to attain the rent, by dragging heels on turning around the property and then by showing the property when it was in obviously atrocious condition) cost us at least 6 months’ rent (6 x 1600 = $9600). I think a business that was interested in making things right would return the money they cost us. Your company is trying to frame things falsely by suggesting there was some sort of agreement between us to wrap things up previously. That is not true. 
  

• Initial Complaint

  Date:11/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Community Management is trying to wrongfully charge my account to make me pay money I do not owe. When I closed on my house, I submitted several plans of improvements for my property. These were all approved in 2018. This year (2023), I set aside some money for one of those upgrades that has been approved. I am continuing to get “violations” on my account telling me to pay $50. There is an email thread proving they acknowledged everything was in fact approved and even attached the approval level. Fast forward several days, they yet again sent me a $50 fine. Fast forward a couple weeks, same story. Another fine. I have reached out dozens and dozens of times this year to have someone update my file. I have requested numerous times to speak to a manager. Since this started from July, no one at community management is competent enough to fix the issue nor communicate to a manager to reach out to me. Absolute worst managed company for an HOA.

  

  Business Response

  Date: 12/08/2023

  Hi Mr. **********,

  We apologize for this issue. Please rest assured that we have since taken care of this and it should not be a problem moving forward. Your original approval letter from 2018 has been uploaded to your owner account. Please feel free to reach out should you have any other issues. 

  Customer Answer

  Date: 12/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20936416, and find that this resolution is satisfactory to me. I will open up the complaint again if I do have another issue with it. This has happened once before already so I will keep an eye out. 
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agency sent out notice of HOA dues and amount. This amount was paid prior to the due date. At an HOA meeting, the group voted to change the amount due, which was approved. A request for refund of requested and I was advised it would be sent via mail. When calling to check on the refund, the staff directs me to multiple voicemails, to which no one answers or returns calls. Refund has not been received after several weeks of requesting and checking status.

  

  Business Response

  Date: 12/08/2023

  Hi Mr. *****,

  We apologize for the delay in this refund. We were unable to approve any invoices until we received permission from the invoice approver who wished to have a board orientation. The board finally approved the invoice on 11/24/2023. I do see where it has processed and you should have received your check by now. Please let us know if you have not received it. 

  Customer Answer

  Date: 12/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20884697, and find that this resolution is satisfactory to me. A check was received December 6, 2023.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Community Management (CM) on behalf of ****** ******* ************ *********** ******) sent my account to collections. However, there was a total amount of $1425.29 that CM received. It was confirmed with the banks involved that each payment that was part of that $1,425.29 was cleared to CM and *****. After the first dispute with the collection agency CM found and applied 5 of the missing payments ($1,190.00) to my account. However, a payment in the amount of $235.29 was made to ****** ******* *** on January 19, 2022, and this payment has yet to be applied to my homeowner's account. Additionally, on March 18, 2022, I downloaded an "Owner Payment History" from the ****** ******* portal through CM's website. It dates back to August 2018. This "Owner Payment History" is included as a supporting document to this complaint. Most noticeable to me is that the ledger that CM provided to the collection agency starts with a return fee from 2018. I was able to determine from my "Owner Payment History" statement that that return fee is linked to Check 24737, but my rental management company, Personal Touch Properties, has proof that this check cleared and was not returned, and the amount of Check 24737 ($207.00) is credited to my homeowner's account. You can't assess a return fee for a payment that was cleared and credited to an account. Also worth noting is that the "Owner Payment History" statement shows my account balance was $0 in Feb. and March of 2022. This also differs from the ledger CM provided to the collection agency. The Collection agency ultimately agreed with the proof and documentation I had and dismissed my case. I now need CM and ** *** to correct their books so that my homeowner's account reflects the correct balance from month to month, which should be only my monthly HOA assessment. I can't get anyone at CM or ***** to return my calls or emails.

  

  Business Response

  Date: 09/06/2023

  Our accounting department has looked into your complaint in order to provide a resolution.  In regards to your complaint of no responses to your messages, our records indicate that our team has tried to reach you seven times by US mailed notices, sixteen email reminders, and two emails regarding returned mail.  When we are unable to resolve a complaint or reach a homeowner we turn to your board of directors for your HOA for direction in how they would like to handle your account.   The Board of Directors for your HOA made the decision to turn your account over to collections in December 2022.  Once an account is turned over to collections we are required to only communicate with the collections agency and no one else about this account.  Only after that was done did we receive proof of payment on your account from the collections agency.  Once we received that proof of payment we immediately reconciled your account.   

   However, that did not satisfy the balance due in its entirety, as January & February 2023 remained unpaid. The remaining balance information was provided to the collection agency and it was not until August 1, 2023 that the collection agency stated they received additional proof of payment for January 2022, however, it was determined that the payment they were referring to was already recorded on Mrs. ************ account. January & February 2023 remained unpaid. We have requested a federal trace ID on the payments that the homeowner is claiming are still unaccounted for. The collection agency representative responded that the payments were made online and was unable to provide the additional information we requested to confirm these payments. In reviewing our online payment administrative site, there are not any transactions for Mrs. ********** or her unit. No additional contact has been made until this BBB complaint. Mrs. ********** is claiming her account has been released from collections. We have not been provided with that information.

  Once we are provided the information requested that the account has been released from collections, we would be happy to resume communications with Ms. ********** and resolve any futher issues. 

   

  Customer Answer

  Date: 09/06/2023

  
  Complaint: 20537447
  
  I am rejecting this response because:

  I'd like to start off by saying that my case with collections was not reconciled because payment was received.  I paid $0 to the collection agency, because I was providing proof and documentation and due to lack of response from community management my case was DISMISSED. The collection agency sided with me I did not owe what community management claimed I did and that my payment history was spotless, so they didn't understand why I was ever sent to collections. They promised me that the lien would be removed from my property as a result of this determination.

  In regard to the statement from community management that "The Board of Directors for your HOA made the decision to turn your account over to collections in December 2022.", I have a statement that I downloaded from the community management's online portal that shows my account balance was $0 on 2/8/2022 and $0 on 3/9/2022, this statement is attached as "condo assessment history return fee highlighted". That attachment was provided to the collection agency in an email dated August 7, 2023. The ledger that community management provided to the collection agency shows that my HOA payments were all received for the remaining months of 2022 (this ledger is attached to this response as ***************************************************************** (2)), so when you take into consideration that my balance was $0 in Feb. and March of 2022 according to the statement I downloaded from community management's website and then their ledger shows that I have paid every month on time for the remainder of 2022 then there was NO REASON for the board to send me to collections in December 2022, because according to my records, which again were downloaded from community management's website my account was current.
  

  Additionally, neither of the attached ledgers indicate that the January 19, 2022 payment was applied to my account. Furthermore, the governing documents of ****** ******* *** only allow the board to issue an intent to lien once an account is past due $500 for 90 days. When you remove the collection costs, lien filing costs, and attorney fees and costs that should not factor into my debt, because as I've shown with the two attached documents that my account was not past due in December of 2022, then my account has never been past due $500 for 90 days.  I provided debit confirmation from my bank on their letterhead that the funds did in fact debit from my account, I'm not sure what other kind of proof community management needs.

  Also, community management has failed to address, neither through the collection agency or through this complaint, that there are several return payment fees recorded on my account that are linked to HOA check payments that have always been credited to my account.  But to further prove this point I've attached a check-register-detail-report from the company that manages my rental showing that no payment was ever returned.

  As for community management claiming that I have not tried to communicate with them, I've attached a screenshot showing that on 8/24/2023 I emailed them through the portal notifying them that collections had dismissed my account.  The Collection agency has quit communicating with me because they are no longer overseeing my account.  The only proof I have of being released from collections was an email from them stating when they emailed community management notifying them, which I provided that email in my 8/24/2023 email through the portal, but I've attached it again to this response as well.  When I spoke to someone in community management's accounts receivable department on the phone on August 29, 2023 they told me that community management would not contact the collection agency to confirm my account had been dismissed. 
  

  Initial contact efforts from community management went unreceived due to my contact information being wrong in their portal. The day that they finally reached out to my rental management company was the day we responded and I have spent many hours trying to get this resolved since then. I've provided proof and documentation after proof and documentation, but now neither community management, the board, or the collection agency will respond to me.  I don't understand why Community management can't reach out to the collection agency to confirm my case was dismissed? Seems like a simple phone call would clear that up and then we can work towards getting this resolved.

  
  Sincerely,
  
  ****** **********