ComplaintsforAdventure Getaways LLC

• Initial Complaint

  02/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Trying to contact someone and no one ever gets back to me. I just want to CANCEL my membership before they charge me for the annual fee. We signed up in August of 2023. Personally I think this is a rip off. The restaurant coupons were a joke, tried again to e-mail for help on those and again got no response. They actually had coupons for a restaurant that was closed I read some of the reviews and YES we too were told there was only ONE complaint with the BBB. Just a trick to get your money. We are retired and thought it might be a good deal for traveling, but come to find out it is not.

  Business response

  02/20/2024

  So Mrs ****** did call us and we did receive her phone call.  All of our agents were on other lines and we did attempt to contact the member back with no success. Our notes say it went right to voicemail.  She is welcome to call us back or we will attempt to call her today.

  also we strongly explain the gifts are from the marketing company and they are family ran dining centers   We can’t control if the business recently closed but again it’s the marketing company’s gift not ours. Hope this helps . 

  Customer response

  02/23/2024

  
  I am rejecting this response because:  Funny how I FINALLY received a phone call from "*****" I believe on 2/21/24 AFTER I filed the complaint.  I had made several calls in which none had been returned.  I also called again today to have someone call me back to cancel my membership as I do NOT want to pay the annual membership fee.  No one has returned my call. We were told the website was user friendly, which in our opinion it is not, the gift certificates were really a joke, that site is extremely user UNfriendly and I had e-mailed a number of times to get help with that and never got a response from that either.  It's almost like any other type of promotion, in my opinion, take our $6,000+ and go on your way. We are in our 70s and now experiencing health issues and are unable to travel so I just want to make sure the membership gets cancelled. All I am asking is to have them take our credit card out of their system. YES it would be great to get some money back, but I'm not even asking for that.
  

  Business response

  02/26/2024

  So the annual dues are frozen and yes our representative called her.  Also our presentation is recorded and we never ever ever say use the website to book.  Always call in but like the customer said she’s 60+ years old and may have forgot which is ok.  But our members upon signing up do realize over the course of time the will get older and never once have we had somone say when we get older do we get money back? No purchase anyone has made has given you money back on a purchase as you get older.  We have serviced this member and on the phone she has been happy. Not sure what has changed.   Thankyou 

• Initial Complaint

  01/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I attended a sales presentation on January 26 2024. I received a solicitation in the mail that promised airfare hotel and restaurant enticements. THESE CERTIFICATES ARE B.S. The terms and conditions are ridiculous and even the presenters allowed that they were fraught with conditions. This is not revealed until you are already at the sales presentation. The presenter told us allegedly that this business has an A plus rating with the BBB and were fully accredited... APPARENTLY this is a big lie. They said that they had only had one complaint that was resolved in the last ten years..

  Business response

  01/30/2024

  During the presentation we make it very clear and it’s recorded that 

  #1 the gifts are from the marketing company and there are limitations and restrictions meaning you can’t use them on holidays or internationally 

  #2 we expressed that our travel agency carries an A+ rating with the BBB. And we actually have 0 complaints now. Mr **** actually looked up adventure getaways bbb and not our travel agency which is clearly explained that there are two parts to our company and it’s  recorded. During this time as I was doing the presentation Mr **** was tending to his phone when we ask to have them turned off at the beginning and missed this part of the presentation.  We have a certain structure to our process and Mr **** unfortunately didn’t cooperate.  

   In addition we apologize for the confusion and hope he has a great day.  We will send a gift card for any confusion if he would like 

   Thankyou

  Adventure getaways 

  Business response

  01/31/2024

  Yesterday afternoon, we attempted to contact Mr. ****. He answered the phone quickly as I tried resolve the problem Mr. ****** said he was on the other line. It would call me right back since then he has not returned my call nor has he called our appointment room to resolve this. I have no problem issuing a gift card for what we pay for their dining certificate, but I can’t help the gentleman if he doesn’t return phone calls and it’s never a good sign when their voicemail box is full and they never empty it 

  Customer response

  01/31/2024

  
  Complaint: 21220467
  
  I am rejecting this response because: 1. This company is obviously not trying to resolve this issue. Adventure getaways hides behind the "marketing company" that issues these bogus certificates. The offer to send me a gift card  for what they pay for the certificate does not reveal the amount of the gift card. the dishonest nature of the incentive is evident in the fact that they don't tell you in their original mailing that the certificate is worthless.  that signing up costs you more money.

• Initial Complaint

  12/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have attached the emails that were sent back and forth to the vacation club on June 6, 2023 along with my email to them, which I sent in October, 2023. I hadn’t heard back from them acknowledging any of this. I spoke to the Quality Control division December 12, 2023 regarding my emails and was told that according to my contract, they would not refund my start up money of $5,995 and delete me from the club nor refund any part of my vacation charges. I am not sure where to start. We are very disappointed in you as a vacation club as a whole. I have never dealt with a more sub-par company before from beginning to end. Let’s start at the beginning. When we signed up, we were promised discounted pricing on restaurants. Most restaurants that were provided are places that are in small towns, low quality restaurants and/or places that have closed. This is not much of a benefit to membership. When planning our vacation, I asked for a beachfront property preferably with an ocean view. I was given the name of the resort to look at a sample of a 2-bedroom suite. I asked for a balcony with an ocean view with a 2nd choice of a garden view. I specifically requested not to have a view of the parking lot. I was told the unit would be assigned upon check in and there was no way to necessarily accommodate this. We booked our vacation at H***** ***d I***** ****h and T***** *****t for a week. In looking at the map of the facility it shows that the resort is beachfront and some units are near the beach. I viewed various units in the *******s Row along the beach and the Ocean Villas, since we were looking for a beach escape. I did not even look at the ****** villas. The units I did view had nice patio furniture on the balcony. Ours had plastic furniture. I was given the option of a 1 bedroom for $899 or a 2 bedroom in ********* Row for $999. I asked it to be booked with an ocean view. The most expensive unit in ********* Row that I could view was $150/night X 7 nights = $1050. The unit I was assigned was a 2 bedroom with no designation of where it was on the property for a price of $899. You saved me $151. I could have booked this at the same facility and got a beer unit. One I could view beforehand. This is not much of a discount. Our balcony view was of the parking lot. We received the confirmation and were still unable to view the unit. It also states that all confirmation are final, and they are non-cancelable and non-refundable. *** * **** ******* Anything could have happened between June and September. Then we arrive at the unit to find out it is on the 2nd floor with no elevators. The ceiling fans were dirty. There was hair in the bathtub, there were light bulbs out all over the unit, the ice tray was broken and there was only one spoon to eat with. We were not told about equipment in the unit regarding coffee pot vs. Keurig, DVD player, Streaming. There was no option to my knowledge to stream and we didn’t bring any DVD’s. The TV package was the worst I have ever seen, nothing but old movies and re-runs. The TV in the bedroom did not work. It took them 2 days to fix this. You as a company did not follow up at all to see if our stay was good or not. You as a company have failed us. With the process we went through in the above and not being able to view units before rent, I think that maybe you do not have any quality properties. You state this vacation program is willable to our heirs, but it is not even worth having. We would like our original start-up money refunded and cut our losses and remove ourselves from this vacation club

  Business response

  12/13/2023

  This member has been a very difficult one from the very beginning.  We gave mrs **** a $300 dining certifacate which we clearly state that there are no chain restaurants.  Only family ran businesses.  
  

  Mrs **** also wanted us to use her ******** points to book which we do not do as that requires we are given her personal info including passwords which for our members privacy we do not ask for.

  Secondly   When Mrs **** requested the condos there was no absolute guarantee of the view that she would receive and she was aware of this as you can see in her statement.  With that said not only did she decide to book the unit but we also sent her a map of the resort showing her the unit location on the 2nd floor , not one time did she ask us to search other properties.

   

  And yes it gets better, Mrs **** had issues with appliances and tv stations and dirty ceiling fans yet on her trip not one time did she contact us to share her concerns so we could relocate her to another unit.  We also contacted the condo management dept and they also didn’t receive a complaint from her which is suspicious . I’m not sure who would wait almost two and a half months to complain about an unsatisfactory vacation,  Doesn’t make sense.  

  in Closing every business has customers that may not be happy at some point but to wait almost two and a half months to share concerns and then complain on the money we saved her is pretty obsurd respectfully 

  We will waive her annual dues for the inconvenience for 2024 and we hope to continue to give her awesome service 

   

  Thankyou 

   

  Business response

  12/13/2023

  This member has been a very difficult one from the very beginning.  We gave mrs **** a $300 dining certifacate which we clearly state that there are no chain restaurants.  Only family ran businesses.  
  

  Mrs **** also wanted us to use her ******** points to book which we do not do as that requires we are given her personal info including passwords which for our members privacy we do not ask for.

  Secondly   When Mrs **** requested the condos there was no absolute guarantee of the view that she would receive and she was aware of this as you can see in her statement.  With that said not only did she decide to book the unit but we also sent her a map of the resort showing her the unit location on the 2nd floor , not one time did she ask us to search other properties.

   

  And yes it gets better, Mrs **** had issues with appliances and tv stations and dirty ceiling fans yet on her trip not one time did she contact us to share her concerns so we could relocate her to another unit.  We also contacted the condo management dept and they also didn’t receive a complaint from her which is suspicious . I’m not sure who would wait almost two and a half months to complain about an unsatisfactory vacation,  Doesn’t make sense.  

  in Closing every business has customers that may not be happy at some point but to wait almost two and a half months to share concerns and then complain on the money we saved her is pretty obsurd respectfully 

  We will waive her annual dues for the inconvenience for 2024 and we hope to continue to give her awesome service 

   

  Thankyou 

   

  Customer response

  12/14/2023

  
  Complaint: 20997836
  
  I am rejecting this response because:

  The $300 dining cer?cate was for small restaurants, of which one on the list, ****** ***** ******, was
  closed. I have included the map that was provided and can be seen on the website for I***** ****h and
  T***** *****t. Per the email from *******, I was given the opon to rent a 2 bedroom on ********* Row,
  which you can see is on the beach. I requested this to be booked. What I received was a 2 bedroom in
  the back of the property as you can see on the map.
  
  We did have issues with appliances and such and we reported to the property managers the TV not
  working in the bedroom as soon as we got there. It took them 2 days to correct this. It took 2 days of our
  vacaon waing around for them to show up. Why would I bring anything else up to them and ruin what
  was le of our vacaon. If you noce in the emails provided earlier, I sent my ?rst complaint on October
  11, 2023, of which the company refused to respond to. I did not wait 2 months. I waited 2 months for a
  response and then I followed up. Our stay there was from September 23 to September 30, 2023.
  
  I do not agree with their selement of waiving our annual fee for 2024, as this vacaon experience was
  so awful, I’d like a full refund of our start up money and cut our losses. I do not want to go through this
  again.

  Customer response

  12/14/2023

  
  Complaint: 20997836
  
  I am rejecting this response because:

  The $300 dining cer?cate was for small restaurants, of which one on the list, ****** ***** ******, was
  closed. I have included the map that was provided and can be seen on the website for I***** ****h and
  T***** *****t. Per the email from *******, I was given the opon to rent a 2 bedroom on ********* Row,
  which you can see is on the beach. I requested this to be booked. What I received was a 2 bedroom in
  the back of the property as you can see on the map.
  
  We did have issues with appliances and such and we reported to the property managers the TV not
  working in the bedroom as soon as we got there. It took them 2 days to correct this. It took 2 days of our
  vacaon waing around for them to show up. Why would I bring anything else up to them and ruin what
  was le of our vacaon. If you noce in the emails provided earlier, I sent my ?rst complaint on October
  11, 2023, of which the company refused to respond to. I did not wait 2 months. I waited 2 months for a
  response and then I followed up. Our stay there was from September 23 to September 30, 2023.
  
  I do not agree with their selement of waiving our annual fee for 2024, as this vacaon experience was
  so awful, I’d like a full refund of our start up money and cut our losses. I do not want to go through this
  again.

  Business response

  12/14/2023

  As explained before the $300 dining certificate is for private family restaurants, we promote those rather than chain restaurants we cannot control what restaurants participate in the program they change daily

  also, Miss **** was aware of the unit that she booked with us at $899. We have contacted the management at the resort and they have no record of her complaint and we absolutely have no record of her calling us complaining about the unit until this Better Business Bureau complaint, what shocking is that she waited two months to contact us. She says she waited two months for us to contact her back but why wait two months to hear from us if you said that you put in a complaint, it doesn’t make any sense we would never wait that long to respond to a members issue  enclosing. We agree with Miss and the annual dues. We will go ahead and charge her the annual dues for the services and the discounts she has received at this time. Our company will not refund any of the membership as she has already used our services and received extreme discounts. Thank you .

  Business response

  12/14/2023

  As explained before the $300 dining certificate is for private family restaurants, we promote those rather than chain restaurants we cannot control what restaurants participate in the program they change daily

  also, Miss **** was aware of the unit that she booked with us at $899. We have contacted the management at the resort and they have no record of her complaint and we absolutely have no record of her calling us complaining about the unit until this Better Business Bureau complaint, what shocking is that she waited two months to contact us. She says she waited two months for us to contact her back but why wait two months to hear from us if you said that you put in a complaint, it doesn’t make any sense we would never wait that long to respond to a members issue  enclosing. We agree with Miss and the annual dues. We will go ahead and charge her the annual dues for the services and the discounts she has received at this time. Our company will not refund any of the membership as she has already used our services and received extreme discounts. Thank you .

  Customer response

  12/14/2023

  
  Complaint: 20997836
  
  I am rejecting this response because: you run a fraudulent business. 

  I will send my documentation to every social media outlet and to local businesses here so that you can't continue your fraudulent practices in my area. I will also reach out to the local news outlets as well.
  
  Sincerely,

   

  
  ******* ****

  Customer response

  12/14/2023

  
  Complaint: 20997836
  
  I am rejecting this response because: you run a fraudulent business. 

  I will send my documentation to every social media outlet and to local businesses here so that you can't continue your fraudulent practices in my area. I will also reach out to the local news outlets as well.
  
  Sincerely,

   

  
  ******* ****

• Initial Complaint

  05/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I attended a informational briefing with Adventure Getaways. At the end, we were given a travel voucher for airfare and hotel. It was supposed to be free, but there is a $49 processing fee once you sign up. We were also given a $300 dining certificate that also required a signup fee of $25. I used it once for $25 in coupons that provide a discount only and subsequent months do not reload.

  Business response

  05/19/2023

   

  These gifts are provided from the marketing company and are absolutely not free.  You must pay a registration fee and state taxes as it clearly states on the form that we handed you. I’m sorry if you felt they were free however when we hand them to you we cover there’s a registration fee and state taxes the same as you would have won the lottery.  Hope this helps Mr ******.  Pls let us know if we can assist more. 

  Customer response

  05/19/2023

  
  I am rejecting this response because: I can't use the restaurant gift card for more than $25.  It is supposed to be reloaded monthly and isn't.
  
  Sincerely,
  
  ******* *******

  Business response

  05/19/2023

  The dining certificate is a $300 voucher which is good at most family mom and pop organizations.  I know it’s been a while since you attended with us however you receive up to $25 per month in discounts.  Up to.  Hope this helps sir 

   

   

• Initial Complaint

  12/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am filing my complaint against Adventure Getaways, LLC based on obtuse & mis-leading sales practices as well as false advertisement. On June 11, 2022 my husband and I attended a 90-minute sales presentation. We were unaware of what type of presentation this would be or the name of the company. The Call to Action was in the form of a mail flyer that offered complimentary Hotel stays, Dining Certificates to participating restaurants and/or Flight vouchers in exchange for our attendance In the presentation, you are told to pay attention and to not use your phone at all. We were told that there has only been 1 negative complaint filed by any person in the company's entire assistance. (This isn't True)! The presenter advises us that we can expect amazing savings on all type of Travel Packages, Vacation Spots and 50% or higher discounts on Airbnbs & Hotels. We were told that Member Services would make suggestions on Attractions, Promotions, et;-we simply needed to advise on a place we wanted to visit. We signed up for a year's membership for $2,195. Within less than a month of signing the Purchase Agreement, I contacted customer service to check on lodging in the St. Louis area and was given quotes for Hotels only. The prices offered were no lower than the discounts I'm able to obtain through my ****** Friends & Family Discounted Rates. So, I opted to book a hotel room on my own. The next time I contacted Adventure Travel was in July and I inquired on Vacation packages for Sept. in either Nashville or Florida, the response was very basic and I had to inquire more to get information & prices that I could obtain through a normal Google search. At this point, I advised I was unhappy and asked could I cancel my membership and get some portion, NOT ALL of my money back since I didn't use any of the services and the Complimentary Restaurant Voucher was not Valid. This was denied. A FEW email exchanges has cost us $2,195. This company makes Illusionary Promises.

  Business response

  12/21/2022

  Good morning,

  We have read Mrs ********* complaint and we have addressed all these issues with her via phone the best we could however I’ll give the written response here…

  1- The dining certificate is provided and serviced by the marketing company not adventure getaways . There contact information and phone number is located on the certificate for assistance. Also it does expire after 60 days if not registered.

  2- Mrs ******* put requests in for hotels in certain areas  and all requests were given to Mrs ******* in a timely and professional manner.  The hotel quotes were substantially discounted above 40% off and even after the discount she mentioned she couldn’t afford it  so we quoted her lower star rated hotels which were discounted as welll. We never guarantee percentages in our presentations.

  2a We also have a price beat guarantee in our contract to ensure the members have the lowest rates so if they find something lower they call us so we can beat the price they found. She never contacted us saying her prices were better  only not affordable.

  3-Please be advised this member also called us long after the 3 day recision stating she couldn’t afford the membership and wanted money back.  The last term and condition we cover before signing is can you verbally tell us this is a comfortable expenditure. Her answer was yes above her signature .

  4- As far as complaints, at the time member services group little river sc had 1 and now we have 0   Adventure getaways is the enrollment center , we take every family to the bbb site to show we have minimal complaints  

  5- we do  request all phones be silenced or off during the presentation as they do at movie theaters as we don’t want to disrupt everyone else’s experience and opportunity  

  From the $300 dining certificate, to asking for a refund with us , to not being able to afford the original hotel quotes we feel with all do respect Mrs ******* is in need of  money in general and reaching to us to help.  we have done everything we can to make her happy with prompt service and discounts. 
  

  we are not authorizing any refund however we look forward to booking her hotels.

  thank you

  Adventure Getaways 

   

  Customer response

  12/21/2022

  I am rejecting this response because:

  This company's response again is one of their deceptive tactics. They were quick to respond to this BBB Review because they want keep up a Fake positive  image but I haven't received a response to my emails to make sure the Annual agreement is cancelled and that my Credit Card and/or Account isn't charged in the years to come. Adventure Getaways is absolutely correct I can't afford to pay $2,195 for email communication or discounts on a Hotel. I should not have to find lower prices on a hotel and then ask you to match them- I can do that myself and also get Points through my ****** Membership.   This company should have been willing to at least refund 50% since I didn't book one thing with them.  They also never made any suggestions when I asked about Vacation Suggestions in Florida- again I had to do the work and research A true RIP off and a COSTLY lesson. I have seen several other Reviews stating the same and will make sure to share my story on other platforms to keep others from being Duked.  A 50% refund was still a great win for the worker that spent 30 minutes in Total during an Internet Search.

  Business response

  12/21/2022

  On behalf of our company we did freeze Mrs ********* annual dues. She won’t be receiving a bill. And us responding to the bbb complaint fast is how we operate in business. We respond in a timely manner.  We want to ensure all issues are resolved as the agency does have an awesome reputation. However we would have looked bad responding late too so not sure what the best approach is. I will have our quality control team send another email stating her annual service charge is temporarily frozen.  Sometimes our emails arrive in spam.  Also if we are threatened for false allegations then we will have to approach an attorney for slander. We have held up our part of the services. I apologize that things can be financially tough. I would be willing to add a $500 travel credit on the members account.  It’s up to thankyou and hope this helps Mrs *******. 

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I requested a refund through ******** (who initially granted me the refund). However, Adventure Getaways sent their lawyers and the amount was re-charged to my account. I believe their entire process of having you listen to a representative give his presentation and then sit down with them to discuss how they will save you hundreds of dollars on a vacation. I should have run away when; in the sit down, their representative said the membership is usually $6,995, but he could take it down to $5,995 but wait, wait he is willing to offer $4,995. Now wait for it, he wants us to be happy so he will give it to us for $3,995. The key to my absolute displeasure, is their promise that they can beat any vacation deal. So, I stated our next vacation was a cruise out of the Panama Canal. Lo and behold they couldn't meet the cruise's amount, stating it was an unusual cruise. I contacted them for quotes on a 10 day trip through Italy. Their quotes were $1,321 MORE per person for the flight alone; than what I could get from ******** through their website. When I stated this and sent the email, I received an unprofessional and snarky return email from their representative. When they realized ******** had favored me in the dispute, they had their lawyers send ******** a 20 page letter. The lawyers had the audacity to state, I received another email from another agent on condos in Destin, FL (which I never received). It is lies, it is misrepresentation, it is contradictions, it is deceptive, it is underhanded and strong arm tactics they use. I guarantee I will continue to fight them for my reimbursement of the membership dues until they capitulate. If you wish to have corroborative documents, I will be glad to send. Thank you.

  Business response

  10/04/2022

  Dear BBB and Mr. ******,

   

  When this member attended our presentation due to him saying that his financial situation was rather tight we recommended  that he not sign up with us, With that being said he agreed that his financial situation was OK if he could do the 3995 trial membership we also had him sign on our terms and conditions page that the amount he paid is not going to cause a financial hardship.

   

   

  also the documents that Mr. Kirsch has attached in this complaint or Microsoft spreadsheets that he could self type in his self his Italy trip with airfare was $3900 with this member is confusing with the prices is that $3900 is for three airline tickets he is assuming the 3900 is per person which it is not he is claiming he could find $1500 less on his own if that’s the case after discussing with ******** Airlines they would’ve had to of paid him $2000 a person to fly which is impossible he’s confusing the per person price with the price for three.

   

  Once Mr. Curtis realizes this we do look forward to booking this trip for him happy traveling to him and his family

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/7/18 my husband ***** ****** and I (******** ******) purchased an Adventure Getaways membership for $3,995. The sales presentation was misleading. The travel deals offered are nothing like they presented but my biggest complaint is that we were specifically told that we would only have to pay the $249.00 annual service charge on those years that we used the service. Now i get a bill every year without knowing if we will be using the service that year. I've complained about his issue - they have covered my annual service charge for the past few years. This past year I was told that "using the service" constituted if I make a phone call or send an email asking for a price or trip info. That is in no way what we were told at the presentation. I would like our purchase price refunded and would like to end my membership with Adventure Getaways, LLC.

  Business response

  07/05/2022

  Business Response /* (1000, 16, 2022/07/05) */ To whom it may concern, To begin with we did state that the annual dues were only paid on the years that she uses our service. We did waive 3 years worth of annual dues. With that said anytime a member calls our member based travel agency for any type of service there are annual dues that need paid for that year to justify the salaries of our agents. Bookings,quotes,inquiries all constitute a service from us to the member. Unlike timeshares that have to pay there maintenance fees yearly we feel it's fair we only charge dues on the years our members travel. With that said we have waived (3) years of annual dues and as far as our pricing goes Mr and Mrs ****** have booked 2 vacations with us and enjoyed the savings and service on those. We look forward to being of more assistance as they use our program. Thank you Adventure Getaways

• Initial Complaint

  12/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a membership on 8/8/21 for $5995.We were promised we would get at least 60% (I think we were actually told 60-80%) off retail prices and also shown a deal for a Hawaii all inclusive with meals. We were told we would not have to spend time searching the internet but could rely on their customer service agents to find us the best deals and plan our trips.Our reality was very different once we started to use the service.I have attached a document outlining all our concerns in more detail. Savings on hotels and tours were usually between 10 - 25% and there were no all inclusive Hawaii trips due to Covid19. Keep in mind we were just told a week before in our presentation that there was a Hawaii all inclusive with meals included.Before joining this club we were able to get discounts of 10-25% on our own with offers, senior or Veteran discounts.Customer service was also very poor (with rare exceptions) where we were offered properties that did not fit our needs,not always offered the lowest price until we complained, had to email and call multiple times to get questions answered and many times were told to call the tour group or resorts to get our questions answered. We basically had to do our own research (and verify pricing) and just contact Adventure Getaways to see what they could offer.I complained to the presenter about my concerns and he gave us a $2000 credit and assured us that the customer service issues would be addressed. After this we booked two trips with the company and found the same customer service issues, in one case where an agent took our credit card, never made the purchase and then went on vacation. One of our booked trips did save us 50% on the hotel but the Trafalgar tour was only 10%. At this time we are requesting another $2000 refund to terminate our membership after we complete the two trips we have reserved. Overall I'm still seeing a lot of work on our part and very little cost benefit under this program as far travel discounts.

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2022/01/07) */ We respect the concern of this member, however; we feel we have tried to accommodate our members needs in every way possible. Several of our agents have worked with this member giving an abundance of quotes and setting up reservations for many trips. We do not promise 60% off trips. We do offer savings that you cannot get on your own bookings through Wholesale pricing. There were 2 hotel stays that she states she only saved 10% or so and we actually saved this member over 50% on both hotel stays. We have multiple quotes that show we have worked inside out for this member to accommodate her requests for the best options and pricing to meet her needs. What we show in the presentation are bookable trips/properties, however, we cannot control the availability due to constant Covid 19 changes, unfortunately this is out of our control. Also, we cannot control when a member chooses to compare pricing, she is absolutely entitled to do her own comparisons as we have a price match guarantee and would honor this if something was presented cheaper. We also explained that a tour company she was wanting to use does not work with other outside travel agencies, which again is out of our control. We did indeed give her a substantial $2,000 credit off of a trip since she notified us she was upset, which I think showed that we were trying to make sure our member was satisfied and to show we wanted to rectify any concern. She is currently on a Hawaiian trip using our services and she also has a Barcelona trip that is scheduled for April 2022. If our pricing has been unsatisfactory then why does the member continue the use of her membership/our services? We want our members to be happy and we feel as if we did exactly what we presented for this member. She can cancel her membership if she would like; However, with all the work our agents provided for multiple quotes and booked trips and her continued use of this membership, after already giving a $2,000 credit to this member we are not willing to refund anymore, with all the trips she has taken and scheduled to take she has almost recouped the total cost of her membership with savings/credit. Consumer Response /* (3000, 7, 2022/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Getting multiple quotes and using the service does not constitute satisfaction. I would suggest reviewing the presentation given, because there was mention of 60%, I think maybe even 60-80%. So the refund is being requested due to misrepresentation. Yes on day 1 of our membership we were given 50% off for two hotels we had booked, but after the 3 day cancellation option things changed. Interestingly we were asked by our presenter to do a review based on these quotes on day 2 but I declined stating I needed more time to evaluate. Looking at some of the reviews it looks like others reviewed in the 3 day window. Examples of quotes; A Trafalgar Nashville (not Barcelona as stated in business reply) tour - initially we were quoted $4600 for 2. I told them there was a Black Friday sale for $3612 so then that was honored. The Adventure Getaway discount given was $350 (less than 10%). We added a pre-tour hotel stay. We were quoted $194 when all online retailers showed $160. I told the agent and we were given the room for $154, a $7 discount. We requested a quote for a resort in Steamboat Springs, Co. We could get $690 and the agent offered it to us for $62 less. We got a quote for 7 nights in Hawaii for $3599 and after inquiring for something cheaper were offered this same resort for $1770. This is a great savings but required us pressing for something better. We added a one day stay in Kona to this trip and when we got to the hotel discovered we were reserved two double beds. Luckily the hotel moved us but it would have been nice if our travel agent had requested a Queen/King ahead of time. So as you can see we have to constantly be on top of the rates offered to get the best rate and even then a lot of the time it only beats the retail by a small %. As mentioned previously 10-25% can be obtained with other specials, veteran and senior discounts offered by businesses.

• Initial Complaint

  09/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They offer COMPLEMENTARY 2 round trip airline tickets, 2 nights at a hotel, and a $50 dining certificate for attending a 90 min. sales presentation. We attended the presentation, and received none of the promised incentives. None of the offers were actually complementary!

  Business response

  10/09/2021

  Business Response /* (1000, 10, 2021/10/09) */ ***Document Attached*** Our Quality Control department has communicated with Ms. ****** on October 4, 2021 and we have sent proof of ******* gift card being mailed out to her on October 6, 2021. We will follow up on expected delivery date of October 12, 2021 to ensure she received as well. If she would've come to us with this complaint directly, we would've done right and made sure she was satisfied. Its the way we do business. Consumer Response /* (3000, 12, 2021/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Email received from USPS today indicates that the envelope sent to me by Adventure Getaways seems to have been lost. Consumer Response /* (2000, 22, 2021/11/22) */ This case has been resolved satisfactorily.

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