Business ProfileforAscension Credit Union

I was using the bill pay feature to pay a monthly bill that drafted on the 21st of each month. Ascension Credit Union charged me $4.95 for the use of this feature. It was my understanding that the charge was if the bill pay feature was turned on and you were not using it. However, I have since closed the account and asked for a refund because I did use the bill pay. When I closed my account, I was told that I could not get a refund because the fee was for the use of the bill pay. I have since learned that I was correct and that the bill pay charge is for NOT using the feature. I emailed member services on Monday, 10/17/22 and have yet to receive a response. I've been told conflicting information on how the $4.95 fee is assessed by various employees. Below is a screen shot of their website that says $4.95 is assessed to accounts inactive for 30 days or more. Bill Pay HASSLE FREE AND WORRY FREE + Hassle FREE and Worry FREE All you need is access to Online Banking. You control the payments, the amounts, and the dates the bills are paid. It’s safe, secure, fast and convenient. • Pay anyone you want when you want • Set up recurring payments as frequently as you need • Schedule payments in advance • Unlimited bill payments each month ENROLL *Please remember, before you can enroll in Online Bill Pay, you must first be enrolled in Online Banking. $4.95 assessed to accounts inactive for 30 days or more