We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Mowers

Gautreaux's Outdoor Power, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mowers.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    03/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Dropped my mower off to be repaired. The company dissolved my extended warranty for service rendering me unable to purchase another warranty. They also damaged my equipment and refused to repair what they damaged. My mower has less than 5 hours of run time on it and is practically brand new. By damaging the paint my mower belly will be compromised.

    Business response

    04/22/2024

    This lady dropped of her mower because the belt was broken. The belt is not covered under any warranty outside of the first 90 days of purchase. My guys attempted to help her when she arrived and were going to put a new belt on in the parking lot for her. When we noticed we didn't have a replacement belt in stock she had to leave the mower with us for repair. The mower was with for about 7 days while we waited for the belt to come in. At the time our regular turn around time was 14+ days. She called asking about her mower being ready and immediately starting cursing at my employees. Eventually she reached my wife and because cursing her because her mower had been there 7 days already. When the belt was received we replaced the old deck belt and found a small warranty issue with one of the transmissions so we repaired it under warranty. I contacted her personally to let her know her mower was ready for pickup and that we no longer wanted to do any business with her. I also notified her we were refunding her for her extended warranty she had purchased with us because it required her warranty work to be done at our stores. When she arrived she claimed we scratched her mower deck, pointing to a scratch on the deck which was about 1" long. My service manager let her know we had not done that. She was beligerent in the store and was asked to leave immediately with her mower. When she loaded the mower she actually hit both sides of the deck on her trailer by loading it angrily. 

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

39285 Highway 74

Gonzales, LA 70737

Get Directions
Visit Website
(225) 644-2157

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.