Complaints

This profile includes complaints for Ralph Sellers Motor Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ralph Sellers Motor Company, LLC

  14215 North Airline Highway Gonzales, LA 70737-3632

  
• 

  Ralph Sellers Motor Company, LLC

  15015 Florida Boulevard Baton Rouge, LA 70819

  
• 

  Ralph Sellers Motor Company, LLC

  PO Box 1208 Gonzales, LA 70707-1208

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/24, while attempting to complete the transaction to purchase a new vehicle, the sales manager was not willing/able to honor the "final price" as stated on their website. I requested for escalation to the dealership general manager and was able to speak to a senior sales manager on 10/16/24. He confirmed that he was not able to honor the price as stated on their own website. He dismissed it to a functionality problem with the website that he did not know existed. 24 hours later, the allegedly incorrect pricing error is still listed on the website as the final price. I have filed a formal complaint with Jeep regarding the lack of integrity, possibly illegal and definitely unethical practices happening at this dealership. The website in question is *********************************************/ and the price issue can be found when comparing new inventory. The specific two vehicles in this situation are VIN ***************** and VIN *****************. The gap in advertised final price vs what final price they are willing to offer is $6,877 and $8,136 respectively. At this time I have not proceeded with the transaction.

  

  Business Response

  Date: 10/23/2024

  We spoke to Mr. ******** over the phone and went over his complaint. In summary, what we found is that the vehicle comparison tool on our website had a bug which was causing the factory rebates to be applied to the vehicle twice. That caused the discrepancies that Mr. ********* calculated compared to the intended pricing that is on other parts of our website, including the vehicle listings page where Mr. ******** would have clicked on the "compare" button. Unfortunately the comparison tool is not widely used by our customers nor employees, so this was the first time we encountered the discrepancy. We immediately submitted a ticket for our 3rd party website provider to fix the bug, which they just told us they fixed today 10/23 (at the time we spoke to Mr. ******** this was still an issue). In recognition of his frustration and negative experience, we offered Mr. ******** an extra $1,000 discount, which he declined at the time.

  Customer Answer

  Date: 10/23/2024

  
  Complaint: 22432848
  
  I am rejecting this response because: 

  As stated "the discrepancies that Mr. ********* calculated"....I did not calculate anything. The calculation was provided for me as shown on the screen without any additional manipulation or calculation required. I did not arrive at this per my own calculations, it was provided to me by the website in a very easy to find and non-technical manner.  This compare feature is very useful and quite common so the explanation that they did not know or it is not used seems dishonest.  The fact that this response suggested that I calculated anything represents the shady nature of this business.

  The offered resolution of  $1,000 to make up an almost $7,000 difference in the stated price on the website is not acceptable. I feel the dealer could have at least met me half way on their "error" which led me to waste a lot of time pursuing a purchase with them and then restart the process with other dealers not local to the area. In my continued vehicle shopping with other dealers on identical models, many were able to come down to an even lower price. This shows me a lack of customer care and interest as a high volume dealer would rather just move on and lose the single customer. I have worked with nearly 30 additional dealers in the gulf south over the last week and not a single one represented themselves in this manner. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an appointment to have my car fixed on Thursday 08/22/24 @ 7:30 a.m due to a check engine light issue. I waited all day Thursday with no update and Friday no update so I called and was told that I would know something on Monday. Today is Monday and still no info. and no car to get around. I've called and was told by an employee that the associate (not tech) that was handling my car issue called in today and they didn't know anything and would have to contact her and call me back. So, no call back as of yet and no car. Every time I bring a car there to get fixed I have issues. They last issue was they had another car of mine for months and after calling about it it was somehow "lost" they had to walk through the parking lot and look for it. Hadn't even started working on the car or diagnosed it. Then when I went to pick it up they charged and GAVE me the wrong car. So, they fixed someone else's car and STILL hadn't fixed mine. After so called fixing the issue I'm still having the SAME issue with that car. I just want my car repaired with no issues and if there is going to be a wait they should offer a loaner car!!!!

  

  Business Response

  Date: 09/03/2024

  Since filing the complaint, we have spoken with the customer and scheduled for them to pick their vehicle up. Parts are on backorder with a current expected ETA of 9/11. Due to the nature of the repair, Charnelle is free to pick up and drive her vehicle until the parts arrive and that has been communicated.

  The repair will be covered by the customer's mechanical breakdown insurance policy.
  

  Customer Answer

  Date: 09/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22198615, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between August and September 2023 in actually before then I had had my car and trying to get it serviced at Ralph's Sellers in GONZALES. Now, they wanted to leave me stranded and keep my car while they wait for a part that they claimed was outside of the United States and would take six months to get to me so they planned to keep my car and leave me stranded as a disabled person while they wait on a part that they're telling me it's gonna take six months to get to them!!? that was their intention I went and picked my car up and Told them there's no way I can allow you to keep my car that long I don't have anyone else to help me I have to put my wheelchair my walker in this vehicle and you can't just do that with anybody's car-then I was told that the part had been ordered and it was going to be on the way and when they received it they would give me a call my car has been under warranty for over three years is what I purchased And they just do not want to honor anything there and they make you wait all day long with absolutely no word about what's going on with your vehicle until you start complaining and acting a fool do they come out and tell you anything but I have called them several terms only to be transferred into nothingness or hung up on Completely so what I'm thinking is someone didn't do the job they were supposed to do and order this part that should have already been on my car my air conditioning keeps coming on by itself these people are really really horrible at the way they handle customers so I'm done chasing them for something they should've already had done now I want my car fixed where is the part ???! I want my vehicle fixed it's still under the warranty but this one actually should be on them because I'm still waiting on something they should've done already and I'm tired of it I'm tired of the foolishness I'm tired of being trifling as a business but think that they're so reputable they're not they are horrible at this I want my car fixed !

  

  Business Response

  Date: 06/27/2024

  Our service director has contacted the customer directly and in working to resolve this. Although we are dealing with a computer system outage, we are expecting to repair the vehicle within the next week.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2012 Hyundai Sonata had a recall on the motor which cause the motor to go out on July 20, 2022. ***** ***** at Ralph Seller Hyundai was able to identify that the cause of the motor going out was due to the recall. This was identified on August 4, 2022. The car’s new motor was installed on October 5, 2022. I picked the car up on October 6, 2022. Since my issue was due to a recall I was issued a rental from Aug 8, 2022 through Oct 6, 2022. I drove the car home. About a mile from my house the car would not accelerate past 40 mph and when I pressed the brakes the car began to shake. I called Hyundai and was told there was nothing they could do since they were closing in 15 minutes and I was to call back at 7 the following morning. I had to call back 3-5 times between 7:00 AM and 9:00 AM because no one would return my call. Each time I called they would take my information (call back number, name, vehicle) for someone to call me back. I had to miss an entire day of work due to not having transportation. This was my first week at a new job and I do not have any vacation days. The car had to be towed from my house back to Ralph sellers. The car made it around 10:30 AM. I called around 12:30 for an update and was told that someone would call me. They took down my information. ***** called around 3 stating they could not identify the problem but it was not the motor and they would not be providing a rental. He also stated that they believe it’s the fuel pump. I got a rental for the week of Oct 8 - Oct 24. During the week of Oct 10 I never received a call with an update on my vehicle. I called on Friday at 4 pm and was told someone would call me back but no one ever did. A male friend of mine drove to the dealership on Oct 17 and spoke with *****. ***** informed him that he was out on vacation and no one had worked on my car that entire week during his absence. It is currently Oct 17, 22 and I still do not have an update on my vehicle. I have spent $2,000 on a rental. Help

  

  Business Response

  Date: 04/13/2023

  In late October we were able to fix her mechanical issue by replacing the starter and fuel pump with no parts nor labor charge to Ms. ******. As far as we are aware, she left satisfied with the repair. Additionally we addressed the communication issues with our employee, who failed to follow our follow-up process for repairs.

  Customer Answer

  Date: 04/13/2023

  
  Complaint: 18237456
  
  I am rejecting this response because:
  

  They were well aware that I was not satisfied. They had my vehicle for weeks and was not working on it because one employee was out on vacation. I called them everyday for an update since I was paying almost $100 a day for a rental. The receptionist would say someone would call me back and no one would call back. I was not charged for parts or labor because the parts were under warranty. They weren’t doing me a favor by not charging me. If they would have worked on my vehicle in a timely manner I wouldn’t have had to pay for a rental for weeks. I left a google review and a review on their Facebook page and no-one reached out regarding my complaint. It is currently April 13, 2023 and I’m just now getting a response. This is unacceptable.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2nd, 2022 I ******* ****** **, the "consumer" pursuant to 16 CFR 433.1(b) , entered into a "consumer credit transaction" pursuant to 15 USC § 1679a(2), unless Ralph Sellers CHRYSLER DODGE JEEP RAM or *********** ********* can produce company policies or state laws that supersedes federal codes and regulations I herby invoke federal codes and regulations to address this matter, with Ralph Sellers CHRYSLER DODGE JEEP RAM as the seller within the same meaning in 16 cfr 433.1(j) , and *********** ********* as the creditor within the same meaning in 16 cfr 433.1(c) who have a business agreement together within the same meaning of 16 cfr 433.1(g), for a 2018 Jeep Grand Cherokee Trackhawk. In this consumer credit transaction a purchase money loan within the meaning of 16 cfr 433.1(d) was to be forwarded to me the consumer in exchange for a finance charge from *********** ********l to aquire the 2018 Jeep Grand Cherokee Trackhawk from the seller Ralph Sellers CHRYSLER DODGE JEEP RAM. A "finance charge" according to both 15 usc 1605 and 12 cfr 1026.4 a finance charge is the sum of all charges and does not include anything in a comparable cash transaction meaning it should not include a cash down payment, both Ralph Sellers CHRYSLER JEEP RAM and *********** ********l wanted me to put a down payment of $25,000 down, which is a ridiculous amount, and also a violation of both 15 usc 1605 and 12 cfr 1026.4 , also 15 usc 1605 states what a finance must include, Mr. Roger Landry, Finance manager at Ralph Sellers CHRYSLER DODGE JEEP RAM, told me that the finance charge included my down payment, my warranty and tire plan but did not include insurance with should be included in the finance charge and still asked if I was coming with cash for a down payment which was included in the finance charge pursuant to 15 usc 1605 i have proof of this with a audio recording with LA being a one party state I was the one party in the conversation to know the call was being recorded.

  

  Business Response

  Date: 08/22/2022

  We received an email from Mr. ****** outlining his complaints about the truth in lending section on the standardized Louisiana Law contract for retail installment sales. At that time, our finance director attempted to reach out to Mr. ****** via phone several times to explain what we believe is a misunderstanding about "Finance Charge" (the dollar amount the credit will cost the consumer) vs. "Total Amount Financed" (The amount of credit provided to you on your behalf by the lender) in the Federal Truth-In-Lending disclosures. Mr. ****** has not answered those phone calls nor returned them.

  Customer Answer

  Date: 08/23/2022

   
  Complaint: 17739515
  
  I am rejecting this response because: I haven’t gotten any call voicemails or emails and I did not misunderstand anything and you are now willfully and knowingly providing false information pursuant to 15 usc 1611 and also discriminating against me for expressing my rights as a consumer under the truth in lending act pursuant to 15 usc 1691(a)(3)
  
  Sincerely,
  
  A****** ****** **