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Business Profile

Restaurants

The Jambalaya Shoppe Franchise Management Organization, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/02/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered food on 10/26/22 at 12:34 PM (Transaction # 108252) by cashier ***. Order included 2 XL buckets pastalaya and 1 Medium potato salad - total cost paid up front $262.81. This was the primary food for my husbands birthday party on 10/29. It was due to be picked up at 4:00 PM on 10/29. When my son-in-law arrived to pick it up - it was not ready and then they informed him they didn't have enough pastalaya left for my order (despite this being ordered 3 days in advance). Instead of what I ordered - they could only provide (1) Large bucket and (1) Medium Bucket. I immediately reached out to the store and requested to speak with a manager - of which they said was not there but they would have him/her call me back immediately. The manager never called me. On Monday 10/31 still no call back. I emailed the corporate office twice and left 2 voicemails with corporate office - no response. Monday night I reached out on instagram and someone responded from the company saying they would have corporate contact me. I left another voicemail and email on Tuesday 11/1 and still no response. The person on instragram stated "I got in touch with headquarters - they are working on it" - this was at 10:54 on 11/1. It is now 11/2 and no one from this company has reached out to me. Horrible customer service/follow-up

    Business Response

    Date: 11/22/2022

    This is the owner ***** ***********. I spoke to ***** and issued an apology as well as full refund. So the issue is resolved. 

    Customer Answer

    Date: 11/23/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 18348410, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

The Jambalaya Shoppe Franchise Management Organization, LLC is NOT a BBB Accredited Business.

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