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Business Profile

Auto Body Repair and Painting

Ray Brandt Collision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Ray Brandt Collision Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ray Brandt Collision Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The collision center received my 2017 ****** forerunner approximately 11 months ago after it had been stolen, and subsequently involved in a shoot out and later a collision with a parked vehicle. Despite all the damage, they submitted a supplemental estimate to State Farm, which did not meet the threshold for the vehicle to be totaled. I later learned this supplemental estimate did not include a full mechanical or transmission assessment. This is relevant, because if they determine additional damage, the initial estimate would obviously be wrong, and perhaps would have met the threshold to be totaled. additionally, the used car market value has decreased dramatically in the last three months, while the interest rate for automobile loans has increased significantly. If my vehicle would have been declared totaled or completely repaired within a reasonable amount of time, I could have either bought a different vehicle, while interest rates were low or sold, the repaired vehicle at its value six (approximately $7000 more than its current value ) months ago or so.

      Business Response

      Date: 03/09/2023

      In regards to the complaint above, this vehicle has been deemed totaled. We are working with State Farm to finalize this claim, and we apologize for any inconvenience this may have caused..

      Customer Answer

      Date: 03/16/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, PROVIDING THE PROPOSED SOLUTION IS APPROVED BY STATE FARM AND I RECEIVE FAIR REPLACEMENT VALUE FOR THE VEHICLE. IF THE SOLUTION IS NOT APPROVED BY STATE FARM AND RAY BRANDT DOES NOT PROVIDE APPROPRIATE COMPENSATION MY FAMILIES LAW FIRM WILL INTERVENE.   

      Regards,

      *********************************

    • Initial Complaint

      Date:02/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle has been in this shop for 7 weeks for a 2 week job

      Business Response

      Date: 02/09/2023

      We are looking into this situation and will have more detailed answers shortly.

       

    Ray Brandt Collision Center is NOT a BBB Accredited Business.

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