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Business Profile

Used Car Dealers

Grisham Bros Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a 2014 ******* Santa on February 23, 2024. The car engine had leaked oil and leaked oil until the engine went completely out. On March 24, 2024 the dealership came and got the car and now its still sitting and he doesnt want to pay to get it fixed nor give me a refund. I havent had the car a full 30 days before it did what it did and he was aware that the oil was leaking . I had received oil change from take 5 and still the engine went out.

    Business Response

    Date: 04/22/2024

    My company was not aware of an engine leak. We are a used dealer and sell cars AS-IS NO WARRANTY and this information is relayed to the customer at sale and is on the Bill of Sale signed by the customer. When the customer made us aware of her issue we as a courtesy had the vehicle towed to the dealership to have the vehicle diagnosed. We then proceeded to assist the customer to have vehicle repaired. The issue has been fully resolved and the vehicle has *** returned to the customer. 

Grisham Bros Auto Sales is NOT a BBB Accredited Business.

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