Business ProfileforPot-O-Gold Rentals, LLC

My home is uninhabitable due to Hurricane Ida. I contacted Pot-O-Gold Rentals, LLC, in Hammond, La., on October 26, 2021 to reserve a dumpster and was informed that it would cost $1269.00 for the first month. I was told that they would deliver sometime in the next 2 weeks. A contract which included the Terms of Service is attached. On October 29, my contractor delivered a dumpster to our home. I contacted Pot-O-Gold Rentals, LLC to cancel the dumpster and was informed that they require a 10% fee for cancellation. At no time during the initial call was I informed of a 10% service fee for cancellation or I would have paused on the rental. In the contract and Terms of Service, there is no mention of any cancellation policies. The amount of $1,142.10 (minus $126.90 service fee) was immediately credited to my account in an effort to block customers from disputing the charge. I certainly feel that this overcharge for a service fee is unreasonable and capricious. I asked why the service fee was so large, I was informed that since they charged my credit card, this was the policy and the service fee is 10%. I feel that this policy should have been told to me prior to the transaction. No dumpster was delivered to my home. The only thing that occurred was a charge to my card. I can certainly understand a $10-$15 fee for a credit card transaction; however $126.90 is taking advantage at a time of dire need. Either way, it should be a part of the written contract. Apparently Pot-O-Gold Rentals, LLC is too large to care about their customers during such a difficult time. No one in their right mind would pay a $130.00 service fee for service they did not receive. Numerous people I have spoken with agree with that sentiment. Yet, Pot-O-Gold Rentals forced me to pay an exorbitant service fee for a product that I did not receive. It would seem that a company that values their customers would do everything they could to assist during stressful times.