67 Customer Reviews
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Review from Henry H
5 stars08/17/2024
We stopped in ro the Calera, Al. location. We were greeted with a very friendly staff. Our salesman ****** ******* was so helpfull, he listened to us and helped us find exactly what we were looking for. ***** ******, the sales manager came in to answer any questions we had. Service technician came in and explained the process. Preped our unit for delivery to us and went into very detailed explanation of how everything workeed and how to do it ourselves. Complete experience was top notch. Thank you to the entire team at the Calera location. If you are looking, I recomend you stop by and meet the team.Review from Todd F
1 star08/12/2024
We bought a brand new Grand Design trailer and they had to fix a couple of things before we pulled it off the lot. The dust cover on one of the wheel covers was off so they said they fixed it. Also, they said they would mail me some decals that were messed up and had to be ordered. The dust cover was off again by the time we got home. So, a few weeks later I made an appointment to go by and get it fixed and was told they would order decals to put on that were messed up when we bought it since they never got ordered to send to me. At that appointment I was told the wrong decals came in for it. I told the service manager that I wanted a new wheel hub instead of it just being fixed again, which wasn't working. The hub probably cost them $5 to $10. He said they replaced the hub cover. I drove 30 miles and, guess what? The cover was off again which means they just put it back instead of a new hub cover. I called just a couple of hours after we left to tell him what happened and when he returned my call, he said they had locked up the warehouse and he would call me the next day to let me know if they had one in stock and I never heard back from him. I was also told that they would send the decals to me for me to put on which I'm almost sure I will never see. You can never get anyone on the phone that you need to talk to. They always have to take a message and get someone to return your call which isn't right away. I hate being lied to!!!
Great American RV Superstores Response
08/14/2024
Thank you for your feedback, and we apologize for the delay. Because your unit is still covered under the Manufacturer's Warranty, we typically have to wait for approval prior to ordering the parts, however, we have gone ahead and ordered the needed parts including the decals and the dust cover. We will contact you once they arrive.Review from Teresa D
2 stars07/31/2024
Tupelo store misled us, rude, sold us piece of junk.Great American RV Superstores Response
08/14/2024
Thank you for your feedback, and we are sorry you are not happy with your unit. Our records indicate that we have always provided you with excellent service. If you need further assistance in the future, please don't hesitate to contact us.Review from Larry L
5 stars07/01/2024
***** ***** (ASM) was very professional and concerned about our issue while we were camping at a near by campground. Had a thermostat issue, could not get air condition system to work. Call for service and she took us in immediately and help get the issue resolved immediately. Great personality, professional and was on top of issue from check in to check out.Great American RV Superstores Response
07/02/2024
Thank you so much for your wonderful review! We are so glad that ***** did such a great job assisting you, she is truly an asset to Great American RV SuperStores!Review from Margarette L
4 stars05/21/2024
They were helpful and helped us find our perfect trailer. The delivery guy was not very good but he was contracted by the company and didn't seem to care if we were happy, he just dropped our trailer underneath the power lines and left. When I told our sales associate **** what happened him and his manager **** came out to move the trailer to the concrete slab we had to put it on. They went above and beyond and I really appreciate it! Thank you **** and ****!Great American RV Superstores Response
05/31/2024
We are so glad you found your perfect RV, and appreciate your positive feedback regarding Luke & Tony, we look forward to our ongoing relationship!Review from Robert K
1 star05/18/2024
We bought our 5th wheel in January 24 at th Defuniak Springs location. The sales process was ok. We went to pick it up later and found several items broken or missing. Service department said we owe you these items. We will make it right. Today May 18 2024 we have not received any of the we owe you parts. After many attempts to resolve the issue through our salesman and service department we are very disappointed. Buyer be aware. ****** and ****** **** 2023 Keyston Fusion.Great American RV Superstores Response
05/22/2024
Thank you for your feedback, and we apologize for the delay in receiving your parts. Of the four items we owe you; two of the items have been mailed to you, and one item is being drop shipped to you directly from the manufacturer. For the remaining item, the exterior trim, we will need you to provide a photo of the damaged area to *****************, as we currently do not have a one on file to assess what is needed for the repair.Review from Sheila F
1 star05/16/2024
We purchased a new class c from the Memphis location 1 month ago. Our pre inspection by Jason was rushed. Upon getting home with the unit, we discovered a ripped driver seat along with other cosmetic items. During our first trip 1 week later, discovered water leak, bent valve stems and other cosmetic issues. We were charged $1295 for a pre delivery inspection that was obviously not done. We also purchased the ceramic and upholstery protection which may not have been done since the tear in the seat would have been discovered if it had. Have it in for repairs now and are getting the runaround on the process of ordering parts for the repairs. Our salesman was wonderful. I should have known GARV is a problem when our salesman left to work for a competitor 4 weeks after our sale. Also, found out after the fact that Tennessee business tax was passed on to us, lumped in with sales tax, without any disclosure. Based on other reviews we have read, we are not optimistic that we will be having a good relationship with GARV. From now on, we will read the BBB reviews before purchasing. Our next unit will be purchased elsewhere. SheilaGreat American RV Superstores Response
05/23/2024
We appreciate your honest feedback and apologize for the negative experience you had with us. We are currently waiting for two parts to arrive, and will contact you to bring in your unit once they arrive. As for the Business Tax, we have been working with our forms vendor to incorporate a separate line item since last September and hope to have this issue resolved shortly. If there is anything else we can assist you with please contact our Customer Support team at ************ or ****************.Review from Natalie G
1 star04/29/2024
For the second time GARV failed to send our Forever Warranty paperwork in on time. The first time was when they had our RV in for maintenance from 11/21/2021 until 3/24/2022 on which they were to do the maintenance before our due date of January 2022. They did the maintenance but did not turn in the paperwork to the Forever Warranty. I had a paper trail showing that GARV had our RV and show were we asked them to do the maintenance way before our anniversary date. GARV did not turn in the paperwork on time. Once again we took our RV in for the maintenance, GARV did the work but did not turn in the proof that the maintenance was done. Now our water pump is going out and it is not covered because GARV did not turn in the paper work to Forever Warranty showing we did the maintenance. On top of this most of the time if there is a repair they will tell us it is a Freightliner issue. We take it to Freightliner and they tell us it is a GARV issue. It is always a GARV issue. I am not sure what is going on with this company but they are costing their customers money and I will never buy another RV from them and will tell everyone I know to go somewhere else too.Great American RV Superstores Response
05/09/2024
Thank you for your review, we were able to ascertain that your warranty is still active. For future reference, please refer to your Service Contract under Maintenance Requirements, which outlines your responsibilities and requirements to keep your warranty active and to prevent it from becoming void. We look forward to working with you in the future.
Review from Brandon W.
1 star03/26/2024
DeFuniak Springs FL Sales Department = F- Service Department = A+ Parts Department = B+ You do not succeed as a sales manager, nor get promoted into the position, by being an honest salesman. This is especially true when you meet *** *******, the sales manager at this branch. Without writing a novel, *** sat 18-inches from me and looked into my eyes to tell me multiple service department employees were lying to me, all the while he was telling bald-face lies to my face. Service department employees can't stand him, as he tells lies about them. *** promises the world but then refuses to deliver on those promises. After robbing me on my trade and making thousands off me on a new sale, he refused to have the service department perform required steps he had promised to me minutes before. "I'll have them help you Mr. ____. We will make this right for you." He calls the service department and tells them I can do it myself and he's not helping me at all if it costs him a dime. Fast forward two days when I had to bring my camper back because of a water leak; I walk in to the dealership and check-in for my service appointment. *** looks directly at me so I wave and smile. He turns his nose up and never says a word. I come back to pick up my camper later that day and *** passes me three times, looks directly at me, and turns his head. He's within feet of me and turns his nose up. Is this the type of person you want representing you in a deal? Is this the type of dealer you want to spends tens of thousands of dollars with? Had I not already have unloaded my trade-in and moved everything over, I'd have walked away because of this single individual that didn't learn how to tell the truth in grade school. When an organization this size allows an individual to act like this, then I can't believe it's the first time they've seen this behavior. I'd dare to say they are overly aware of this adult acting in such a manner. The customer deserves better.Review from T. C.
1 star03/22/2024
Buyers beware.. After your deal is done, if they owe you money for what they call “We Owe”, in my case reimbursement for service needed and authorized that I had to have done by outside vendors. On two different occasions, my reimbursement expense was delayed, delayed, delayed in excess of 30 days. It took constant emails, phone calls and texts to get reimbursed. Do your homework.Great American RV Superstores Response
04/30/2024
Thank you for the feedback. We are sorry to hear that you had to wait longer than expected for your service reimbursements. According to our records, your first reimbursement was requested on Thursday Dec. 21, 2023, and cashed on Jan. 12, 2024, which is 13 business days and 21 calendar days. The second reimbursement was requested on Mar. 7, 2024, and cashed on Mar. 29, 2024, which is 15 business days and 21 calendar days. It is our understanding that your conversation with our Sales Director on March 28th went well, and you were content with his explanation of events. Thank you for your business and we look forward to your business in the future.Customer Response
05/01/2024
Your facts are not correct and misleading. Here are the actual facts with no spin on them with email confirmations in hand: Reimbursement 1 - Submitted 12/1/23 - Paid 1/12/24 - 42 days. Reimbursement 2 - Submitted 2/1/24 - Paid 3/29/24 - 56 days. Reimbursement 3 - Submitted 2/9/24 - Paid 3/29/24 - 48 days. As to the conversation on March 28th, don’t recall that happening. No further response needed, the facts speak for themselves.
Customer Review Rating
3.04/5stars
Average of 67 Customer Reviews
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