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Business Profile

Veterinarian

Stafford Veterinary Hospital

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ashley J.

    Date: 10/26/2022

    Please note this review is solely my opinion on the care provided to both myself and my pet while under the supervision of Dr. ********. The lack of communication from the doctor at my first two visits should have been a red flag but unfortunately, I still trusted Dr. ******** with the care of my beloved pet. Though I was not happy with the findings of my pet’s last visit, the treatment I myself have received from Dr. ******** and her staff the last 5 days is what has led to this negative review. I called during normal business hours on Monday with no answer, then again on Tuesday morning to request my pet’s medical records. At that time I was told that the office was closed and records would not be available until Thursday morning and that I should call back then. I found this odd since the office claims to be open 24/7. I began the unnecessary task of requesting records again Thursday morning. I was told they would be sent in 15-20 minutes. After several phone calls I was sent a transaction list and not my pets medical records after 1pm. I called once again for the records and was told that they were busy and the records would be sent Friday morning. Friday morning I was emailed 3 grainy x-rays from an iPhone. At that time I emailed a formal request for patient records. When they were not received I once again called in which Dr. ******** herself answered the phone. She used this time to accuse me of harassment and inform me that only the doctor can send medical records. If I was informed of this when first speaking to the office on Tuesday this week of communication on only my part may have ended differently. Dr. ******** used her first and only time communicating with me as a chance of belittlement before finally sending the requested medical records. I now see the reasoning behind minimal communication between Dr. ******** and her patients’ owners.

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