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Business Profile

Major Appliance Dealers

A-1 Appliance and Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for A-1 Appliance and Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

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A-1 Appliance and Electronics has 6 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 10/10/24, Invoice # CV00069253, Salesman ** ******* Purchased Frigidaire GCFG3060BF Delivered 1 week Complaint: foul smell When the stove was delivered I asked the installer how long to run the oven to get the new oven smell out of it. He told me 8 hours, I did and it didn't help, I did it again and it didn't help. I called customer service and they sent out an Electrolux who told me it was a factory defect and could not fix. I called Frigidaire customer service, they told me the tech told me to burn the smell out. He did not it was a lie.The more I used it the worse it smelled. I had to quit using. I called Fridgidaire several times with no resolution.I had them send another *** out and the tech said the same thing, it couldn't be repaired. I called the store I bought it from and was told it wouldn't do any good to trade it out because I would have the same problem. The manager told me there was nothing they could do and it was between me and Frigidaire. I talked to the corporate customer service manager and she said she would get a permit from Frigidaire to return it, I could pick out a new one, they would come get the old one and install the new one. After a few days I called her to find out the progress and she didn't return my calls. I finally got her and she told me there was nothing she could do to help me that the process was in the hands of the President, **** ******. I emailed him and told him the problem was between him and Frigidaire, my problem was that I bought the stove from A1 not Frigidaire and want a refund or exchange. I have not heard back from him.

      Customer Answer

      Date: 12/16/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding A-1 Appliance and Electronics has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:02/28/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Frigidaire oven/microwave combo from A-1 Appliance in *********, **, on Oct. 3, 2023. It was delivered to my home on Nov. 29, 2023. After 2 months it blew a fuse when the microwave door is opened when it is running. It is supposed to shut off, and not blow a fuse. The fuse is located behind the 300++pound unit. It has to be removed from the wall completely using a heavy duty painters stand modified to the correct height. It takes 2 physically strong individuals to accomplish the job. Research on the internet indicates that ********** has NO FIX FOR THIS ISSUE. TWO FRIGIDAIRE SERVICE CONTRACTORS CONTACTED BY FRIGIDAIRE WARRANTY HAVE REFUSED TO TAKE THE **** I CALLED A-1 and I keep getting the run around.

      Business Response

      Date: 02/29/2024

      To Whom this may concern,

      A1 Appliance takes our customer service very seriously. After researching more information on ******************************* Frigidaire appliance , I have found the approval for a swap out  from Frigidaire which is fully covered under the customers serial warranty agreement with Frigidaire. 

      Our ********* team did submit to Frigidaire's escalation's **** for a warranty swap out. We apologize for the long awaited approval time as it has inconvenienced the customers use of his appliance. We do apologize for the loss of time and are working hard on getting the customer a new ********************** as soon as possible. Our management team from ********* will be reaching out to **************** on the approval  so that we may resolve this to the customers satisfaction. 

      We thank you for submitting this information in order to assist us in closing this claim.

      Best Regards,

      *********************

      District Sales Manager

      A1 Appliance, Bedding , Electronics & Furniture

      *********, ****** & ******

      Customer Answer

      Date: 03/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      *NOTE:  I have not received one (1) call or email from A-1 Appliance during the 4+ weeks since this fuse blowing issue has existed.

       The response does not address the following issues:

      1.  Is the **** OUT a NEW UNIT or a RE-BUILT UNIT?

      2.  Will I be charge a DELIVERY COST?

      3.  Does the **** OUT include your service department REMOVING the broken unit and INSTALLING the NEW UNIT and testing.  REASON BEING to ensure that the new unit does not have the same issue (blowing fuse).

      5.  How long will it take before I can expect to see the **** OUT?

      Regards,

      ***********************

       


      Business Response

      Date: 03/05/2024

      Better Business Bureau,

      In regards to the consumer ***************************. 

      A1 Appliance has just received an approval for a swap out on the defective combo wall oven from Frigidaire.

      The appliance will take 7 to 10 business days to come in brand new from the manufacturer per our ************* Manager.

      The customer will not have to incur any out of pocket costs as this is fully covered under the manufacturers warranty agreement as stated in the owners manual. 

      **************** will be notified  by A1 Appliance to schedule the swap out in which the licensed installer will remove the defective product and install the brand new model . 

      We apologize for the loss of time and inconvenience this has caused ****************. ********** was responsible for the warranty swap out and has been notified this should have been taken care of on the initial contact claim#. 

      We are glad to have been a mediator to get this resolved under the manufacturer /consumer serial agreement. We apologize that it took ********** longer then usual to resolve this claim.

      Please feel free to contact me for any further assistance.

      Best Regards,

      *********************

      District Sales Manager

      A1 Appliance

      ************

      Customer Answer

      Date: 03/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:12/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a dishwasher in September of 2023. Said dishwasher quit working in November. It has been repaired twice and is now broken again, one week before Christmas. I am hosting a large family gathering and need my dishwasher. I went to the ********* store to report the problem, the manager was rude and unresponsive at best. Offered to have a service call made and see what was wrong with the appliance. Previous repairs have taken weeks and since Christmas is this weekend, I asked for a replacement. The manager informed me that A1 does not replace faulty appliances; I need to take it up with the manufacturer. My complaint is the company selling the appliance (A1) should stand behind the products they sell and work with their customers to resolve issues involving their inventory. Based on other complaints I have read about A1, this is a fairly common response. I will not use this company ever again!!!

    • Initial Complaint

      Date:12/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2022, we contacted A1 about the fridge that was purchased in December 2021. The Refridgerator was no longer cooling. It took well over a month to get a service out only to tell us the fridge was not repairable. We also contacted ********* who stated the fridge would be replaced by A1. But to no avail we still have a broken fridge. This is not practical to ask a family to be without a refrigerator for over three months. Per A1 company sales policy it is to refund or replace when repair becomes impractical

      Business Response

      Date: 01/03/2023

      We have contacted ******************* and informed her of Whirlpools warranty responsibility to the consumer. We have been in touch with our Whirlpool Rep. and he has forwarded the urgency of this situation to the manufacturer in honoring their 1 year warranty. We will follow up with the customer on the resolution. Thank you ********************* Sales Manager A1 Appliance

    • Initial Complaint

      Date:12/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a freezer and picked up. When I unboxed at home, the top of freezer is crushed. Tried talking with the sales rep and he said there was no one to speak with until the next week. He also wants me to wait until the next week for possible resolution. I paid almost $1000 for this freezer. Id like a more timely resolution. Obviously someone up the line crushed this freezer and said nothing. Delivery is tough for me to schedule because my schedule varies greatly, and I also have two young children at home. I really hope you van help me. Thanks!

    A-1 Appliance and Electronics is NOT a BBB Accredited Business.

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