ComplaintsforA-1 Appliance and Electronics

• Initial Complaint

  02/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased an Frigidaire oven/microwave combo from A-1 Appliance in *********, **, on Oct. 3, 2023. It was delivered to my home on Nov. 29, 2023. After 2 months it blew a fuse when the microwave door is opened when it is running. It is supposed to shut off, and not blow a fuse. The fuse is located behind the 300++pound unit. It has to be removed from the wall completely using a heavy duty painters stand modified to the correct height. It takes 2 physically strong individuals to accomplish the job. Research on the internet indicates that ********** has NO FIX FOR THIS ISSUE. TWO FRIGIDAIRE SERVICE CONTRACTORS CONTACTED BY FRIGIDAIRE WARRANTY HAVE REFUSED TO TAKE THE **** I CALLED A-1 and I keep getting the run around.

  Business response

  02/29/2024

  To Whom this may concern,

  A1 Appliance takes our customer service very seriously. After researching more information on ******************************* Frigidaire appliance , I have found the approval for a swap out  from Frigidaire which is fully covered under the customers serial warranty agreement with Frigidaire. 

  Our ********* team did submit to Frigidaire's escalation's **** for a warranty swap out. We apologize for the long awaited approval time as it has inconvenienced the customers use of his appliance. We do apologize for the loss of time and are working hard on getting the customer a new ********************** as soon as possible. Our management team from ********* will be reaching out to **************** on the approval  so that we may resolve this to the customers satisfaction. 

  We thank you for submitting this information in order to assist us in closing this claim.

  Best Regards,

  *********************

  District Sales Manager

  A1 Appliance, Bedding , Electronics & Furniture

  *********, ****** & ******

  Customer response

  03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  
  *NOTE:  I have not received one (1) call or email from A-1 Appliance during the 4+ weeks since this fuse blowing issue has existed.

   The response does not address the following issues:

  1.  Is the **** OUT a NEW UNIT or a RE-BUILT UNIT?

  2.  Will I be charge a DELIVERY COST?

  3.  Does the **** OUT include your service department REMOVING the broken unit and INSTALLING the NEW UNIT and testing.  REASON BEING to ensure that the new unit does not have the same issue (blowing fuse).

  5.  How long will it take before I can expect to see the **** OUT?
  
  Regards,
  
  ***********************
  
   

  
  

  Business response

  03/05/2024

  Better Business Bureau,

  In regards to the consumer ***************************. 

  A1 Appliance has just received an approval for a swap out on the defective combo wall oven from Frigidaire.

  The appliance will take 7 to 10 business days to come in brand new from the manufacturer per our ************* Manager.

  The customer will not have to incur any out of pocket costs as this is fully covered under the manufacturers warranty agreement as stated in the owners manual. 

  **************** will be notified  by A1 Appliance to schedule the swap out in which the licensed installer will remove the defective product and install the brand new model . 

  We apologize for the loss of time and inconvenience this has caused ****************. ********** was responsible for the warranty swap out and has been notified this should have been taken care of on the initial contact claim#. 

  We are glad to have been a mediator to get this resolved under the manufacturer /consumer serial agreement. We apologize that it took ********** longer then usual to resolve this claim.

  Please feel free to contact me for any further assistance.

  Best Regards,

  *********************

  District Sales Manager

  A1 Appliance

  ************

  Customer response

  03/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************

• Initial Complaint

  12/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased a dishwasher in September of 2023. Said dishwasher quit working in November. It has been repaired twice and is now broken again, one week before Christmas. I am hosting a large family gathering and need my dishwasher. I went to the ********* store to report the problem, the manager was rude and unresponsive at best. Offered to have a service call made and see what was wrong with the appliance. Previous repairs have taken weeks and since Christmas is this weekend, I asked for a replacement. The manager informed me that A1 does not replace faulty appliances; I need to take it up with the manufacturer. My complaint is the company selling the appliance (A1) should stand behind the products they sell and work with their customers to resolve issues involving their inventory. Based on other complaints I have read about A1, this is a fairly common response. I will not use this company ever again!!!

• Initial Complaint

  12/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In October 2022, we contacted A1 about the fridge that was purchased in December 2021. The Refridgerator was no longer cooling. It took well over a month to get a service out only to tell us the fridge was not repairable. We also contacted ********* who stated the fridge would be replaced by A1. But to no avail we still have a broken fridge. This is not practical to ask a family to be without a refrigerator for over three months. Per A1 company sales policy it is to refund or replace when repair becomes impractical

  Business response

  01/03/2023

  We have contacted ******************* and informed her of Whirlpools warranty responsibility to the consumer. We have been in touch with our Whirlpool Rep. and he has forwarded the urgency of this situation to the manufacturer in honoring their 1 year warranty. We will follow up with the customer on the resolution. Thank you ********************* Sales Manager A1 Appliance

• Initial Complaint

  12/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Bought a freezer and picked up. When I unboxed at home, the top of freezer is crushed. Tried talking with the sales rep and he said there was no one to speak with until the next week. He also wants me to wait until the next week for possible resolution. I paid almost $1000 for this freezer. Id like a more timely resolution. Obviously someone up the line crushed this freezer and said nothing. Delivery is tough for me to schedule because my schedule varies greatly, and I also have two young children at home. I really hope you van help me. Thanks!

• Initial Complaint

  04/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On March 26 we purchased a washer and dryer and a microwave from A1 Appliance and Electronics on ************* in ********. They were delivered and installed on April 6. After tie installation, the installers said they would not take the boxes. We thought it odd so we called the store and asked the salesman, *****************************, **** what store policy was regarding removal of packing material after appliance installations. ****************** said that it was store policy to remove it. So we asked him to have someone come and get the boxes. No one came. After that we called daily and asked for the boxes to be removed. On Friday, April 15, after a call to ******************, the installer called us and told us that he refused to take them away. They are still on our back porch.

  Business response

  04/19/2022

  Dear *******************,

  Thank you for bringing this matter to our attention. We certainly apologize for the inconvenience this has caused. After viewing your sale we see that the independent contractor installed your appliances and not our delivery team. However, we will contact our delivery team to reach out to you today and schedule a pick up of the boxes. Typically our A1 delivery team does remove boxes and ******* was correct in answering your question. We are not sure of the independent contractors protocol on this. They are there own entity and the customer pays the independent contractor directly for their services. We value all of our customers and again we apologize and will take care of this for you. Please feel free to reach out to me via email ************************.      

   

  Best Regards,

  *********************

  Area Sales Manager

  A1 Appliance, Bedding & Furniture

  ************

  Customer response

  04/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The appliance boxes were picked up by the contractor who delivered and installed the appliances.  A-1's response that the contractor is their own entity may be correct, but they should require any independent contractor to abide by their terms of business, i.e. removing large boxes when appliances are delivered.  The $205.00 fee paid to the contractor should more than cover their expense of disposing of 2 boxes.  I will not be recommending A-1 to anyone that I know.
  

  
  
  Regards,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩