Complaints

This profile includes complaints for Keefe's A/C - Heating - Electrical - Generator - Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Keefe's A/C - Heating - Electrical - Generator - Plumbing

  1919 Enterprise Dr Harvey, LA 70058-2343

  
• 

  Keefe's A/C - Heating - Electrical - Generator - Plumbing

  1919 Enterprise Dr Harvey, LA 70058-2343

  
• 

  Keefe's A/C - Heating - Electrical - Generator - Plumbing

  2233 Lafayette Avenue Harvey, LA 70058

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a complete a/c system from ************ in 2018 and maintained their service agreement with them up until 2024 and the only reason we cancelled was due to poor service. On 4/5/24 their technician came out to perform the semi-annual service on our unit. Moving into July, we noticed the unit seemed to not cool/ cycle adequately. A tech came out and checked everything and said everything checks out but did add some freon to the system. We still didn't seem to notice any change, so I called ******* office to speak with their service manager to see if he/she could address the questions I had. It took 2 weeks and 4 phone calls to finally get a response in which he said he would send out his best technician to address my concerns. On 8/2/24 another tech visited our home to inspect the a/c. I mentioned that I had been tracking the temperature split and the average over a week is 12 degrees and the readings ranged anywhere from 6 to 12 degrees. He checked the system again and went as far as partially closing off the ducts to two of our rooms and adjusted the blower to high. He also went about measuring the total square footage of our home to conduct a load test. While doing so, he told me that his software was not up to date and would have to get back with me. As of today, I have yet to hear anything regarding the results of the load test.

  

  Business Response

  Date: 03/18/2025

  A manager has reached out to the customer and is scheduled to go out on 3/20 to address customers concerns.

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: November 9, 2023 Total Amount Paid: $7829.00 Services Provided by ************: Install of Airhandler Nature of Dispute: **** ***** ( Comfort Consultant) arrived at the property to discuss the best solution either to replace the coils, which at the time of the service visit cost over $5000.00. I asked if it was cheaper to replace the airhandler. The replacement amount was $7829.00, before any discounts. The airhandler was financed through Credit Karma in the amount of $7629, due to a $200.00 deposit. **** stated the airhandler would have to be ordered. **** also informed me he would discuss with his manager about a discount, because I had just purchased the property and had to replace the airhandler installed by ************. When I received the receipt the deposit amount was incorrect. I had to contact ******* numerous times to receive the reimbursement of $50.00. I contacted ******* several times to resolve the discount applied, which was thirty-five percent that I didn't receive. I spoke with and emailed **** ***** the Sales Manager, as shown in the attached documents. I explained to Mr. ***** a breakdown of the invoice was required, because I didn't receive the discount. He explained they didn't do the breakdown for invoices, which I found suspicious. I contacted ******* again to speak to someone in accounting and no no avail. I was told I could only speak with the Sales Manager, which baffled me as this was an accounting question. Mr. ***** was of no assistance in resolving this matter nor a member of management. On January 11, 2024 Mr. ***** emailed the breakdown after I spoke with an agent at *******. I was flabbergasted with the cost of the airhandler and contacted Mr. ***** to further discuss. I told him at NO TIME did **** ***** inform or state the amount of $11780.00. I told him No One in a drug induced state of mind would purchase only a airhandler for that amount. Mr. ***** abruptly stated this is the amount and that's it.

  

  Business Response

  Date: 12/17/2024

  Customer called us out to explore replacement options on November 8th of 2023.  A quote was provided in the amount of $11,996.00 in which the manager approved discounts in the amount of $4,167.00 bringing the total down to $7829.00.  Customer approved the job amount and scope of work and job was installed on 11/9/2023. All work was completed as per contract and the customer is in receipt of all goods and services with no issues for the past year that the unit has been installed.  

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** *****
  
   
  

  Customer Answer

  Date: 12/17/2024

  Good Afternoon, 

  
  

   I'm rejecting the company's response as resolution of the cost of the airhandler. As shown, in the attached documentation the original amount was $7829.00 before discounts and was financed through Credit Human. I asked Mr. ***** what the amount in discounts I received? He responded thirty-five percent. informed him I didn't receive the thirty-five percent in discounts. The receipt I received only showed the original amount financed minus the $200.00 I paid and then I had to call several times to receive the $50.00 owed to me. As shown in the emails Mr. ***** emailed a breakdown of the original amount of $7829.00, which at any time was the amount of $11,996.00 discussed or stated in the email between myself and **** ***** nor **** *****. If this were the case why wasn't this amount on the original invoice including the discounts. According to the email I was discounted to keep the installers working. I never agreed to become a member for $216.00 or the cost of the warranty. As shown in the documentation this was free for a year. The reason for the discounts based on the 2nd invoice doesn't correspond with the response Mr. ***** emailed to me.

  
  

  

  Business Response

  Date: 12/17/2024

  The total job after all discounts except the $50 toy donation was $7,829 in which the customer paid a $200 deposit so the balance to be financed was $7629.  We were running a holiday special that if you donated a toy for TOYS FOR TOTS that you would get a credit of $50 towards any replacement or repairs.  The customers credit card was refunded the $50 dollars and a credit was applied to the account for the toy donation.  The total job was still $7829 which the customer agreed to the amount prior to any work being done.  They paid $150 deposit after the $50 refund plus the $50 credit for TOYS FOR TOTS donation and the balance of $7629 financed.   If you look at the paperwork, we added the  Comp membership for $216.00 which in turn activated the Club membership discount for HVAC Install giving a discount of -$845.89 making the membership free and giving the customer extra discount for an additional $629.89.   The club member discount is only for active memberships in which the customer did not have one prior to this and would not have qualified for that extra discount.  This was done to maximize all discounts available at the time for the customer.  

• Initial Complaint

  Date:09/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the services I have received from your company. In June 2023, we purchased a full AC system from ************ **, along with a 10-year maintenance service plan. Unfortunately, since that time, we have experienced numerous rescheduled service appointments, which has been very frustrating.During the most recent appointment, your technician diagnosed a broken thermostat on the new unit that we had installed. Additionally, we had requested both thermostats (for our two units) to be controlled on the same app. To achieve this, we paid for a second thermostat during the installation of the new unit.However, instead of installing a matching thermostat, the technician installed an American Standard thermostat while our existing unit uses a Trane thermostat. After about an hour, he was unable to sync the new thermostat to the app, leaving us with two incompatible thermostats, only one of which we can control remotely.The technician who visited us last mentioned that he needed approval to fix this issue and promised that management would contact us for follow-up. It has been some time, and we have not yet heard from anyone at ******* ******* a result of this ongoing poor service, we decided not to purchase a generator from ************ and have instead gone with another company.I am extremely disappointed with this experience. I expect that both thermostats should be of the same brand, as originally paid for, and that both should be accessible and controllable on the same app. Please resolve this issue promptly.Thank you for your attention to this matter. I look forward to your immediate response and a swift resolution.I want both thermostats to be the same brand and to be placed on the same ****************************** ********

  

  Business Response

  Date: 09/25/2024

  *************************** are the same manufacturer however once the customer let us know he prefers it to be the brand Trane thermostat, we ordered it.  Once the thermostat comes in, we will swap the thermostat out. 

  Customer Answer

  Date: 09/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I would like to have a Trane to match the other thermostat that is currently working. If you cant get Trane then they both need to be American Standard. 

  The goal is to have both thermostats as the same brand.

  The expectation is that they both will work on the same app. 

  I expect to hear from ******* within 2 Weeks from today with an appointment (Date and Time (AM)) to have the thermostats matching and fully operational on one app. 

  
  Regards,
  
  ***** And ******** ********

• Initial Complaint

  Date:08/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** replaced my old air conditioning system with a new system on July 17, 2024. Two days after being installed water leaked through the ceiling onto the floor. The install team returned the following morning to take corrective action. In the process of removing an old air conditioner from the attic the tech indicated he damaged the attic latter and had to s**** it tight to prevent any mishaps. I was also told someone would be sent to fixed the ceiling & latter.. The ceiling appears to be okay but the attic latter repair is unacceptablea. I have contacted ***** over the past 2 to 3 weeks at least 7 times and each time I was told that someone from installation would be contacting me. The last call I made was yesterday without a response.I questioned the tech why the drain line from the emergency drain did not extend to the outside of my house and he said someone more experienced in handling vinyl soffit/facial boards will come out to blow the line and fix the problem.. no one contacted me. I am also waiting on the promised warranty certificate that I was told would be sent over 2 weeks ago. So let me recap the pending issues:1. The attic latter needs to be repaired or replaced.2. ***** needs to blow the emergency drain line and extend it through the facial board.3. ***** needs to issue me a copy of the warranty certificate as quoted.I really hate to file this complaint but I just dont see any other options other than consulting an attorney.

  

  Business Response

  Date: 08/26/2024

  Install manager is reaching out to the customer to address his concerns and we have sent his information to our ********* who will schedule with the customer.  We will update accordingly!

• Initial Complaint

  Date:08/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a Cancellation of an order for a Generator, that was placed on 7/9/2024. There has been No Response from ******* on the status of the order. They also asked for a loan application. I have asked to Cancel the Order Immediately. With no response. I want to make sure that I am not charged for something I did not receive, and no longer want. The loan application is in the amount of $21,000.00

  

  Business Response

  Date: 08/23/2024

  The customer purchased a ****************** on July 9, 2024 and is currently in the permitting process, customer was advised the longest part in the process is the permitting of the generator. The customer was updated with this information and was advised that we need to wait for the parish to approve the permit. Unfortunately, the permit process with the parish is taking longer than anyone had hoped due to an inflex of generator permits being filed which has caused the parish to have a backlog.  We cannot install a generator without the permit as this is code and we have no control on when the parish approves the permit. However, we are more than willing to cancel the contract and have done so.

  Customer Answer

  Date: 08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  I spoke with ****** of Keefes today.  He was supposed to return my call with a response from upper management.  He has not returned my call as of 5:00 pm today 8/23/34.  Per the last sentence on the business message you have provided stating   However, we are more than willing to cancel the contract and have done so.  
  I would like something In Writing from Keefes and their finance company ******************* that this contract is in fact cancelled and no payment will be required from me and no responsibility enforced on the loan. As we have not received the product or service.  Thank you   

  
  Regards,
  
  *************************
  
   

  
  

  

  Business Response

  Date: 08/29/2024

  Let this be written documentation that we have cancelled the contract through Keefes A/C, Heating and Electrical.  Regarding the portion through ********** the customer would have to call ********** to verify as there is no paperwork, they provide us showing it is cancelled for the work order or the financing that was done through them.   

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8, 2023, I purchased a total replacement of my HVAC System. Before starting the work, I was informed that my ducts were bad and needed to be replaced. I explained to the installation crew that I was not paying extra for duct work that was supposed to be included, and if it was not included to cancel the job. The guys called their supervisor and their supervisor came out, he never spoke to me directly. However, I was informed by the installation crew that they were going to change the ducts out. Come to find out, they changed some, but they did not change them all. They only changed out two, and left the others that were in poor condition in tact. This was observed by another tech that came out on July 27, 2024 due to a pungent odor flowing through the A/C vents. I spoke with ******** and she said that someone would be reaching out to me, but they never did. I contacted ******** a few days later to inform her that no one called. Finally on July 29 2024, I spoke with ***** who was supposed to be investigating the issue and getting back with me on Wednesday July 31, 2024, and now it is August 9, 2024 and I still have not heard back from *****.

  

  Business Response

  Date: 08/19/2024

  We were called out by the resident to give options on replacing the a/c and heating system based on the recommendations of what the customer wanted to change out and pay for.   If the customer wanted the ductwork changed out at the time it would have been an additional charge and the ductwork would have been quoted to change out.  Once the installers unhooked the existing system and could see inside the current ductwork, they found the ductwork to be in poor condition and recommended to the customer they should consider replacing the ductwork as well, she declined and advised she could not spend any more money at this time.  As a courtesy we changed out a few of them at no charge that were non-repairable and could not be re-attached.  At no time did we agree to change out her complete ductwork at no charge she would need to get an estimate on replacing the ductwork and it permitted with and manual D as per local code.  

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My thermostat displayed err ****** and err ****** which stopped the A/C unit from operating. I called Keefes A/C and Heating and a service technician (*************************) came to my resident on May 8, 2024, and reset the A/C unit. The problem persisted so I called ************** to return. When he returned on May 17, 2024, he recommended to change the omc blower control board. The 3rd time he came out he changed the omc blower control board at a cost of $2405.87 and the codes continued the appear after he left. I contacted ************** to make him aware of the problem and he advised me that the engineers at ***************** Tech-Support were monitoring the system. I called Keefes office several times to get the results and to speak to a supervisor but no one returned my phone calls. I phoned another company to diagnose the problem and the problem has been resolved which had nothing to do with the omc blower control board.

  

  Business Response

  Date: 07/10/2024

  Normally in this case we would just need a copy of what a registered technician found if they found that the problem was elsewhere.  However, we had a change of staff with the manager of that department which caused a delay in us getting back to the customer in a timely manner to address this issue.  We do apologize for the lack of communication and have refunded the customers credit card in full.  If there are any further concerns,please do not hesitate to give us a call...

• Initial Complaint

  Date:06/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid to install complete a/c and heating unit less than a year .inspection company says enhancement of 2400 is suggested on a ********************************************************************************** any other components to enhance its new state ,company service manager is rude by hang up on a ***** dollar customerlike its a force sale ..,,not professional and gives feeling of sales scam ***** item is need for enchantment also called IAQ

  

  Business Response

  Date: 06/11/2024

  We performed routine maintenance on the system and found the system to be operating as designed.  The equipment specialist offered optional accessories nothing of which is necessary, only designed to enhance, protect and/or increase the longevity of the unit investment.  These options were offered but not required and the intention was only to inform of the options available.  

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.] My husband and myself would like a call from the Director at ************ or ************.  We acknowledge that our unit is working properly.  We have no other complaints against your company in fact we have refer a friend to purchase a unit from you all and they have.  Our problem is we don't understand why the Maintenance Tech would even suggest selling us over $2,000 of new accessories for a unit that is less than a year old.  I can understand if the unit was 5yrs old or older.  By suggesting this to a client with a $30,000 unit that has just had everything new install would alarm them.  If these new accessories would have been needed so soon why wasn't it told to us at the initial sale.   Please call us.
  
  Regards,
  
  ***********************
  
   
  

  

  Business Response

  Date: 06/25/2024

  Again the equipment specialist offered optional accessories nothing of which is necessary, only designed to enhance, protect and/or increase the longevity of the unit investment.  These options were offered but not required and the intention was only to inform of the options available.  It was not based on how much or how little a customer spends only to inform of what options are available it was not anyone's attention to upset you over this.  These are accessories we offer and if we didn't offer them to you then you wouldn't know what was available if it was something you might be interested in.

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My opinion is Keefes not a company you want to do business with I have been calling since March 2021 and written detail complaints starting since December 2021?with no &response to multiple issues They installed an entire new Lennox AC and Heating system in my home due to the Freon compatibility. With first start up the compressor made a popping noise. This continued till a tech checked the compressor 2/23/23. Found defective part Relay & Capacitor start it was arching I saw spark and burning that part Cost me $440 October 2020 because electrical usage went way up with new unit they installed a jump start unit $165 on house connected to compressor. Made no Change to usage October 2021 told low refrigerant 2.8 should be 8.0 but had no leak $290 NO ONE recorded my Freon level even on install. 5 check ups and no Freon checked Tech called boss and I was told if no leak on next checkup would credit me with the refrigerant charge 4 more checks no leak NO Credit refrigerant ! In 2019 they removed my UV lite system from attic with the heater etc. I purchased this 2006 and paid Keefe to install after Katrina Separate set up not part of heater. I have never received my UV setup back. No response from them Now 11/7/23 I am told that part I replaced 2/16/23 is defective again wrote up as DEAD Now cost 6 months later $511.39 plus affecting system capacitor cost $273.88 This is ridiculous. They need to correct what’s causing the problem Not just having me replacing the. Same parts every 6 months. On SS I don’t have this money. Fix the problem of arching. Tech said boss was going to call me next day As usual No Call. Never have gotten any call backs In January 2023 I called and requested an appointment to discuss the issue I had at the time Lady sent message. Can’t speak to anyone anytime I call always send a message. No Call back on this part issue since November.

  

  Business Response

  Date: 01/11/2024

  Tell us why here...We are actively trying to contact the customer to get this matter resolved.  We have left voicemails and are waiting for a return call from the customer we will continue to reach out to her.

  Customer Answer

  Date: 01/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  I have  not received a call message on my house phone or my cell phone    Do not have a name or number to contact 
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21087672, and find that this resolution is satisfactory to me. 
  
  Regards,
  *** *********

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  need to replace burned window screen from fire of new condenser being installed.need to install a barrier in open area under unit to drown out loud noise when unit is running.check out hissing noise coming from unit when not running put cover on drainage pipe have state or parish inspector inspect the installation done by *******

  

  Business Response

  Date: 10/11/2023

  Contacting customer by phone, text and email to send a supervisor out to address any issues they may have.