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Business Profile

Home Improvement

CC&R, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have paid out $45,327.50 to Carmack's Construction and Remodeling. The project started roughly in August of 2024 and is still unfinished. The contractor started out strong with the project but by Thanksgiving has become a complete nightmare to deal with. I would ask for the schedule of when they were coming because we have dogs to put up and he never would give me firm dates. He started then just showing up sometimes or saying he was coming and never showing up. I finally had to start texting, calling and emailing asking when the project would resume and be finished. I was promised the job would be completed by Christmas and it STILL sits undone. I reached out to the contractor in Wednesday March 5 and asked they he get in contact with my by March 7th at 5pm or I would have to take further action. The contractor then attacked me and said he was done so I took that as he isn't finishing the job and I would like what I feel I deserve back as a refund. I also have those post and text. I also have a message from another patron of Carmack's Construction and Remodeling alleging they are also getting the run around after paying upwards of $50,000. I have attached screenshots of Facebook messages from his wife basically admitting guit, asking me to take the post down but also telling me I will not get the amount of money I feel I deserve refunded.

    Customer Answer

    Date: 03/24/2025

    I have heard from the company but they are refusing to refund the cost of repairs. This is his wives email

    **********************

    This is his or the company's email:

    ******************* 

    And here is the only phone number I have for them:

    *** ********

    What would be the next step if the company doesn't respond on your end? Do you just continue to try or is there a statue of limitations? I am just trying to find out what MY next step needs to be short of small claims court.

     Thank you

     ******* ******

     

     

    Business Response

    Date: 03/25/2025

    Payments have fallen behind, so work will not restart until all of the past due is caught up.

    Thank you,

    **** *******

CC&R, LLC is NOT a BBB Accredited Business.

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