We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Repair

Lane's A/C and Heating Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a result of damage to my home by hurricane ***, I contracted with River City Roofing to make repairs paid for and authorized by my insurance company. River City Roofing subcontracted the **** replacement to ****'s AC and Heating Services, LLC to install a 4 ton air conditioning unit at a cost of $19,668.00. The actual outside unit installed is a 3.5 ton unit. A prospective buyer informed of the fact that the unit was not a 4 ton unit 9/7/2023. I contacted River City Roofing who spoke with ****'s AC and was told the unit is a 4 ton unit. On 9/8/2023 I took pictures of the label on the unit noting the product number which indicates the size of the unit. I forwarded this to my contractor who in turn forwarded it to ****'s AC. I called the office of ****'s AC on 9/11/2023 to seek resolution and was told to calll the owner. I called and left a message but did not get a return call. On 9/12/2023 I called again and **** answered I told him wha the issue was and his response was that he installed the correct size for the house. I replied that I did not get what I paid for and asked what did he intend to do. ************ hung up the phone on me. The cost of 4 ton unit as opposed to 3.5 ton unit is considerably more and this company should not be allowed to promise a consumer a product and get paid for the product but not deliver.

  • Initial Complaint

    Date:02/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 14th, 2021 after Hurricane *** passed through our area, I contacted H**36363137383431**H along with three other A/C companies to come out and give me a quote for a new A/C unit. Due to the fact that the hurricane blew my outside unit completely off its slab. I received quotes from the two other companies, but Lane&#**;s did not send me anything or contact me about anything. I understand the chaos that was going on at that time in our area. So I went with one of the other companies that replied to my request and had my unit replaced. Several months later, H**36363137383431**H called me via cell phone, and asked if I still needed my unit replaced. I explained to them that they never sent me any info, so I went with another company. Week after that, they sent me a bill for ***** for a service charge. No service or work was performed at my home. I tried multiple times to call, go into their office to speak to ************, with no luck. He will not return my calls or he seems to never be there when I go. I will not pay an invoice for no work done at my home. They continue to send me this invoice after I have explained to the women in the office that I want to speak to the owner so that he can explain to me why he is charging me for no work that was performed.

    Customer Answer

    Date: 03/08/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Lane's A/C and Heating Services regarding complaint ID ********.

    Regards,

    *****************

Lane's A/C and Heating Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.