ComplaintsforPremier Kia of Kenner

• Initial Complaint

  02/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I traded in my 2020 KIA ******** for a 2022 KIA ***** My dad is the co-signer. He also has two other cars in his name. They paid off the 2018 KIA ****** instead of the KIA ********. This was on October 25th 2021. They finally got the money back from the finance company from the ****** but hasnt paid off ******* ******************** where my car was financed. Now me and my dad are in the credit bureau. My credit dropped 57 points do to this and its been four months and they still havent resolved this problem. ********************* is the person thats handling this issue and every time I go there or call hes either not in or not available. Ive left my name and number several times but I never get a return call. What can I do about this. Can I hire a lawyer to get this resolved? Thank you

  Business response

  03/07/2022

  ******

   

  The consumer was notified last week the vehicle was being paid off through *******. Should you need any additional information please contact me at your convenience.

   

  Sincerely,

  *************************, Premier Automotive Corporate

• Initial Complaint

  12/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Sep 29, after a test drive, I worked through a custom order for a 2022 Telluride with ***************************. Under false pretenses, I was persuaded to place a $2,000 deposit to order my vehicle. NO WHERE did any paperwork say that the deposit was nonrefundable. After weeks of waiting I had not received anything from the dealership or any word or paperwork to indicate the car had even been ordered. Every time I tried to contact the dealership or the salesman, no one was ever available and I was left leaving messages and waiting days for a reply, and even then no update was given and no one could provide me with anything. When I finally heard from someone months later, they sent a purchase order with a different price and additional charges were added! I went into the dealership to speak with someone about why what we discussed had changed and for my deposit back. After all the lies and false promises and scams these guys tried to do, I just wanted my deposit back. At the dealership, I was met by the incredibly rude and insulting Juni *****. After I asked for my deposit back and no longer wanted the car, I was told to "go ahead and file a complaint and even try to get an attorney involved" because they still would not return my deposit. When I asked for any documentation for my sale he loudly and blatantly said NO and then said if I wanted anything that he was actually "busy" and I could wait "an hour or two" for any paperwork as he walked away. I cannot believe how unbelievably horrible this place treats customers. They will lie to you the second you step foot on the property, strong arm you into putting down a deposit, ignore you for months, and then pull a bait and switch scam to **** up the price and sell you the car you've waited so long for, and I doubt it would even be what you ordered. This entire process, and Juni *****, has been a horrid mess of poor communication, uncooperative and deception. I want my deposit back immediately.

  Business response

  01/04/2022

  ******

  The dealership has agreed to refund the credit card payment for the consumer as the order that was put in for the vehicle was not processed on the manufacturers end.

  Sincerely,

  *************************, Premier Automotive Management

• Initial Complaint

  12/17/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi I have a problem with the Premier *** in Kenner. First off I traded in my car to them and they told me it would take up to **************************************************************** this vechicle on November 3rd and to this day my vechicle is not paid off so that puts me paying another note on a vechicle I have not owned in a month and a half now. Secondly I keep calling their store trying to find out who my ******* company was. I kept leaving messages for the ******* company to call my back. Not one of them called me back and I been trying to reach them for about 3 weeks are so without a single call back.and I call my salesman and tell him that neither of these people want to call me back he is like none of those two work there any more. So I dont even know who Im trying to reach at this point and the second person they forward to you you cant even leave a message it just hangs up on you. And then I ask to talk to the manager of *** and he did not call me back so I try again the next day and the receptionist ended up forwarding me to the person that you cant even leave a message to because it just hangs up on you. And to top this off I was trying to call the ******* company on my own like the *** ******* **** to see if they could possibly find out my account number or make a payment so I dont have a late payment. And going back and forth between calling the dealership with no one calling me back after three weeks of trying and the ******* company not being able to find my contract. I finally talk to the supervisor of *** ******* and they tell me they receive my contract on December 9. 2021 which is a month and 6 days after I signed all that paperwork. So I ask for when she could generate me and anoint so my car can be paid off and that I could make my first payment on my car. She tells me 3 weeks which already puts me at a late payment because the dealership scheduled my first payment to be due on December 18, 2021, affect credit and have late paymen

  Business response

  12/21/2021

  ******

  The General Manager, *********************, has confirmed the vehicle trade in has been paid off and the dealership has reached out to the customer to advise.

   

  Sincerely,

  *************************, Premier Automotive Management

• Initial Complaint

  11/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  At the beginning of August, 2021, I helped my daughter purchase a car from Premier **** At the time, we inquired about window tinting and were told that they tinted windows at their dealership and this could be done. We were instructed to pick up the car and we would have to schedule an appointment for the window tinting. Later we were told that they use an outside business for this service. We were given the name of the business and informed that the dealer would complete an invoice for the window tinting. After waiting, we called the dealer regarding the tinting and are placed on hold or asked to leave messages, which are never returned. At the time of writing this complaint, it is November 30. Three months ago, we purchased a car and have not received a license plate, which is all we want at this point.

  Business response

  12/15/2021

  ******

  The GM, *********************, has spoken with the customer and advised we are waiting on the license plate etc... the short staffed accounting department as well as DMV has put many of them behind schedule. We are working to get it to the consumer as quick as we can.

   

  Sincerely,

  *************************, Premier Automotive Management

• Initial Complaint

  11/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I brought my car to the dealership to have the radio repaired in August of 2021. They kept the car for the entire month of August and charged me over $1,300 for parts and labor. They did complete some smaller repairs and tweaks to other parts of the car, but the radio still did not work. I brought the car back to them in September for them to complete the radio repairs that they were originally supposed to. They then had the car for two additional months (September - November). During this time, I called the dealership on several occasions and was told I had to speak to a specific person who was always "unavailable" at the time. They never called me back. The one time I was able to make contact with them in November, they informed me that the car was still being worked on and that the maintenance technicians had had to order and swap out the radio three times to get it to work. Due to my upcoming move, I needed to pick up the car at the end of November (they had had the car for a total of three months at this point). I was given my car back with no radio in it - just a hole in the center console. They then told me that the new radio had been on backorder the entire time, while my car sat in their lot. They told me that my old radio was also gone, because the old radio had to be traded for the new one that had never actually arrived. They offered me a refund of $385 for the three months of my time, endless stress due to having no transportation, and a hole in the middle of my car where the radio should be. I cannot even take my car to a different shop to have the radio repaired, or attempt to repair it myself, because THERE IS NO RADIO. Any repairs at this point would require ordering a new radio first and foremost. I originally brought my car to them to have the radio fixed, and ended up out $1,000 and completely without a radio.

  Business response

  12/16/2021

  ******

  The customer came in with a bad radio, we ordered her one and that one came in bad so we ordered another one. During the wait, the customer came in and told Service Manager she was moving to ********** and just wanted a refund. We issued her the refund and assumed this issue was resolved. A week later she came in wanting to know if we received her new radio because she had a big hole in her dash. The Service Manager explained to her that is why we refunded her money, but after going back and forth in disagreement  with her he eventually agreed to order her another one and she picked it up Tuesday

  Sincerely,

  *************************, Premier Automotive Management

• Initial Complaint

  11/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good afternoon. My name is *************************. I am lodging a complaint with the BBB against Premier Kia of Kenner. I had brought my vehicle to the dealership back on June 30th via AAA ************* They have had my vehicle and had refused to let me know that my transmission required repairs until the first week of September. I had to take off from work to do so because they would never call me or talk to me on the phone. I had a lifetime powertrain warranty on the vehicle. However, I was told they do not do warranty work on vehicles over 100k miles but this is incorrect as they put a brand new engine in my vehicle at around 148k miles in 2019. I have driven my vehicle for an entire year while getting it repaired. They negated from the beginning to tell me about my faulty transmission. I have spent a lot of money on Uber and gas money to other people as well as large V8 truck lent very temporarily to me awhile ago. It is not fair to be lied to and basically extorted out of my vehicle that was completely paid off. They refuse to even allow me to get my things out of my vehicle. They have no just cause. They said I owe 236 dollars for a battery in a vehicle that they refuse to fix. I have contacted the ******************** line and reported this situation and was given a case number that is not sitting in front of me at this time. It's unfair for me to spend 120 a week in Uber for a distance less than 5 miles, when *** A. Won't do their job. B. Won't tell me what my trade in value was OR C. Keeping my vehicle without reason since June 30th. I have spent a lot of money and I am a warehouse manager for a cable contractor. I do not want to have to quit my job because of this and am asking for help with this matter. The next step would be me consulting with an attorney. I would rather a more productive discourse than a lawsuit and a long litigation process. Thank you.Good morning ma'am. I had also had forgotten to message that when I did speak to someone in sales AFTER being refused to get my things from my vehicle via the ******************* he refused to open my file, laughed at me when I discussed my credit score, and tried to downsell me. His name was ****.My mailing address is:*************************************************************************** My phone number is a cell phone but is my only POC via phone. ************ I have been without my vehicle nearly 6 months and have spent money unnecessarily on other means of transportation to and from ANYWHERE. I don't think that's fair especially when A. The vehicle is paid off. B. They don't want to honor the warranty. C. They balked and laughed at me when I asked for a trade in price as I was instructed to ask for.They did not EVER call me about my car. I had to take off of work 2x to go over and find out. The 2nd time they told me that they talked to the corporate people. I don't think they did, personally and told me that I need to trade it in.I have a case number that *** had given to me as well. ***** was the representative that I had spoken with at the Corporate ********************#.Case#: ********

  Business response

  11/16/2021

  ******

  Please understand that this vehicle was towed in with no appointment, and a dead battery. Unfortunately due to the workload, it did take a while to get it in for diagnosis, when we finally made it to his vehicle the battery was dead, so he agreed for us to install a new battery. Once the battery was installed, we verified that the transmission had internal failure and had to be replaced. The customer is requesting the transmission to be replaced under warranty like his engine was. The vehicle has over 183k miles on it and is out of warranty in excess. The first service history with our dealership shows 2016 at ****** miles.

  We apologize for any dissatisfaction he experienced in looking in to trading the vehicle as we have provided that information to the General Manager. Regarding the vehicle being repaired, the consumer will be responsible for all repairs. 

  Sincerely,

  *************************, Premier Automotive Management

• Initial Complaint

  11/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2019 *** from Premier *** ******** on 08/27/2021. It was two days before Hurricane ***. During the purchase I decided not to trade in my vehicle. So I had to go back home to bring my car to pick up the new vehicle. Upon my return I asked one my sales person's Mr. ***** for my vehicle registration on my 2014 ****** Rouge. He stated that they had already locked up (7pm due to the storm) and I can come back later for my registration. I returned to the dealership on 9/15/2021 with several issues that I noticed about the whole transaction. The issues that I bought up to them were that the placemats weren't put back in the vehicle, the damage to the side of the car wasn't fixed (Mr. ************** sales rep told me that it was going to be fixed), the registration to my old vehicle wasn't returned, and the price of my car was wrong. I was charged $26,000 and I have proof that the car was supposed to be $24, 388. They sent me information prior to and after I purchased the vehicle.I called the dealership 2-3 times a week and no one has called me back. I went over there three time and no one is ever available to talk to me except for one time when I spoke to another salesperson. I texted him my issues, he acted like he wanted to help in the beginning and stopped responding when I reached out to him. I just would like to talk to them to resolve my issues.

  Business response

  11/17/2021

  ******

  After speaking to the General Manager, *********************, he was contacting the consumer to advise we can print another registration for hr and get another set of floor mats. However, it was never promised to fix any body work to the car. The purchase order and contract reflects the $26,000 as the purchase price. Should you need any additional information please advise.

   

  Sincerely,

  *************************, Premier Automotive Management

   

• Initial Complaint

  10/11/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Placed $1000.00 deposit 6/23/21 to order 2022 Telluride. Custom order never occurred but I was told that car had been ordered. Dealer Request Entry form never received. Sep 23rd car arrived but was not car that was to be ordered although dealership tried to pass it off as such. MSRP had been removed from car and I was told that not all new cars come with MSRP stickers-ILLEGAL! Premier tried to sell the car for $60,400.50 with a greater than 13% sales tax; exorbitant doc fee $995.00, “other” $295.00; which could not be explained; license and title fees greater than $400.00. I refused to go along with this scam & was informed thru **** ********* that the manager, ****** would return my deposit. I have called & texted everyday & as of today I still have not been refunded my $1000.00. Each encounter is met with “the corporate office is working on it or **** is aware & waiting to hear from accounting.” I am requesting that I receive a refund of $1000.00 immediately.

  Business response

  10/12/2021

   

  The consumer has already picked up her refund check per the GM, **** ******. Should you need additional info please advise.

   

  Sincerely,

  ****** ******, Premier Automotive Corporate

• Initial Complaint

  09/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I leased a 2022 *** ** from Premier. All I want is for someone there to contact me about my registration. It's been nearly 3mo and my temp tag, my 2nd one btw has expired. (It was only valid for 5 days). I've called Premier *** and ****** leaving numerous messages to no avail. Granted I'm registering the car out of state because we are military, and after contacting the ******* DMV, I am told there is zero record, locally and nationally of any paperwork submittal. I just need 1. A call back. 2. My paperwork submitted so ******* can send me my registration. Other than that... no other complaints.

  Business response

  10/12/2021

  ******

   

  Our Controller, ***********************, has reached out to the customer and advised the paperwork was being overnighted yesterday to **. Apparently the clerk that was handling no longer works for us and it did not get turned over to be handled. Should you need any additional information please advise.

   

  Sincerely,

  *************************, Premier Automotive Corporate

• Initial Complaint

  08/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a new vehicle from this dealership in June 2, 2021. Signed the contract for a certain price. Had to go back on June 7, 2021 to pick up my vehicle. Everything was great, except they never gave me my original contract. Got my first note in the mail & noticed it was higher than I signed for. Went back to the dealership to see why, and they informed me that they were transferring to a new system when I purchased the car and they doubled my taxes instead of giving me a tax credit. The finance manager told me he would handle it & get it fixed. It’s been about 3-4 weeks now, and the problem is still not resolved. Every time I call, I have to leave a voicemail and no one calls me back.

  Business response

  08/18/2021

  ******

   

  The General Manager, John O*****, has advised me the consumer is being reimbursed for tax overcharge and the accounting office is processing it. Should you need any additional information please let me know.

   

  Sincerely,

  Tracey Fi***** Premier Automotive Corporate

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩