ComplaintsforAcadian Ambulance Service

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Acadian Ambulance Service of Lafayette, LA has billed me for medical transport instead of billing the hospital as the hospital's (St. Luke's hospital in Lufkin, TX) properly filed paperwork requested them to do. Acadian is refusing to acknowledge the error and has sent a bill for transport, $90, to collections and is insisting I pay it when I am not obligated and the hospital filed with them to be billed for it, not for them to bill me.

  

  Business response

  07/01/2024

  Regarding the recent transport service, we must bill the recipient directly as the transport did not meet medical necessity guidelines, necessitating a Van Transport instead of an ambulance. This decision was made to prevent higher charges, as insurance typically does not cover van transports.

  Van transports offer a reasonable patient responsibility, and we can provide a payment plan to facilitate manageable payments. Please note, we have no confirmation from the hospital that this service would be covered.

   

  **** ******  **** * ******* ********** ********** 

  Acadian  Ambulance Service

  P.O. Box 92970  |   Lafayette, LA  |  70509

  O:  ###-###-#### |  F:  ###-###-#### | 

  www.AcadianAmbulance.com    

• Initial Complaint

  04/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My name is ******* ******** and on June 23, 2023, I went to ******** ******* *** ******* Hospital through the Emergency Room. I was transferred to ******* ********* ******* Medical Center the morning of June 24, 2023, by Acadian Ambulance Service. For a life threating emergency. The reason why I am writing to the BBB is because of Acadian Ambulance service DID NOT FILE MY CLAIM IN A TIMELY MATTER do to their NEGLIGENCE this claim was DENIED. I received my first bill from Acadian Ambulance Service in November of 2023. I called and spoke to Tara, she stated that she needed a Signed paper so they could file this on my insurance. I signed the paper and mailed back to them. I received another bill in the amount of $5030.98 in February and then again in March. I called them again on March 18, 2024, to ask why this hasn't been filed on my insurance. **** stated they filed a claim on the 18th of February and that the claim had been DENIED. She put me on hold so she could look at my account and when she returned, she stated to me that I would be responsible for this bill in the amount of $5030.98. Once off the phone with **** at Acadian Ambulance I called my ******** Ins and spoke with a representative she told me that Acadian Ambulance did file a claim on my insurance on the 16th of February 2024, but ******** DENIED it because of the time frame it was over the 120 days. The ******** representative told me that I would not be responsible for this bill due to them filing over the 120 days. I called Acadian Ambulance Service back on the 19th of March 2024 and spoke to **** once again about this bill. She starts in about me being responsible for this bill I told her to hold on that I would be calling my ******** Ins and we all can be on this phone call. I and Acadian Ambulance Service spoke with the ******** Ins representative ***** *., conversation tracking number **********. She was explaining to Acadian Ambulance Service they didn't file this claim in a timely matter is why this claim was DENIED. We went through Acadian Ambulance Service's timeline, and it was due to their NEGLIGENCE that Acadian Ambulance Service was DENIED this claim. **** asked if we would file an appeal so they could refile the claim again and *** ***** * told her NO that this claim was over the 120 days. This is what **** with Acadian Ambulance Service stated to me and the ******** Ins representative ***** N. on our phone conversation March 19, 2024. July 2023 Ms. ********** insurance information was added to ******* ********'s Acadian Ambulance Service account. **** stated that I had refused to sign a paper. I was never asked for any information from the EMT's that transported me to ******* Lafayette. I was fully awake and coherent at the time of transportation. I picked up a copy of my medical records from the 24th of June 2023 showing I signed the paperwork needing to be transferred to ******* ********* ******* Medical Center. **** stated on the phone that Acadian Ambulance Service is not in network, so they were needing that paper signed and back by October 22nd, 2023. I didn't receive that paper till November 2023 when I received the first bill from Acadian Ambulance Service. **** stated that I had called them in November 2023 to asked about this bill and why it wasn't filed. **** stated Acadian received the sign paper back on the 26th of December 2023. **** with Acadian Ambulance Service stated they filed a claim against my ******** Ins on February 18, 2024. Received by ******** Ins and denied on February 22, 2024. **** stated on March 5th, 2024, is when they received the denial. **** also stated that if I don't make payments or get on a payment plan this will go on my Credit Report. I don't feel like this right due to their NEGLIGENCE! Not filing this claim in a timely matter. Due to Acadian Ambulance Service's NEGLIGENCE, I don't feel as though I am responsible for this bill.

  

  Business response

  04/23/2024

  Thank you for reaching out to us regarding these concerns. 

  I am currently reviewing the matter and will follow up by the end of the week. 

  Thank you,

   

  ****** *****
  
  Revenue Cycle Supervisor  |  Customer Service  |  Account Retention
  Acadian Companies

  

  Business response

  04/30/2024

  1. Acadian did not receive the patients insurance in a timely manner. The insurance was not provided at the time of transfer. 

  The insurance was only provided after we had looked into billing ******* Hospital for the transfer and then the information was provided to us by them. 

  2.It was at that time Acadian began the process of billing the patients insurance which we were unable to do because the patient refused to sign the medical release at the time of transport.   Had the patient signed the medical release in the beginning, we would not have run into issues with filing in a timely manner. 

  Once we did actually receive the medical release back from the patient, we were already past timely filing at that point.  We filed anyway, as a courtesy to the patient, but it was denied, as expected. 

  3.  We've made multiple attempts to work this issue out with the patient and even the insurance company for them to reprocess the claim on behalf of the patient.  All of these attempts have not been successful.   Acadian stands firm that we bear no fault in this matter, as information was not provided to Acadian, by the patient, in a timely manner.  As such, we hold the patient responsible for all charges.  

  4.  If the patient chooses to work with us to resolve the matter, we would be glad to continue those discussions directly with the patient. 

   

  ****** *****
  
  Revenue Cycle Supervisor  |  Customer Service  |  Account Retention
  Acadian Companies

  Customer response

  04/30/2024

  
  Complaint: 21588160
  
  I am rejecting this response because: They are LIEING! They never asked me anything nor sign anything before transporting me to another facility. I was fully awake and coherent! I have a copy of the paperwork signed by me to transport me to ******* ********* *******. They never sent me anything till I received my first bill in November 2023. Thats when I called, and they asked me to sign a paper and send back so they can file on my insurance.  I signed and sent the form back to them. Per **** on a recorded phone conversation with my insurance company.  A ******** Insurance representative her name is ***** *. the tracking number **********, 19th of March 2024 is the recording. **** states on this recording that in July 2023 my insurance information was added to their records.  They never filed a claim on my insurance till the 18th of February. I sent the Appeals and Grievance Committee a letter per ******** Insurance letting them know what happen and that I shouldn't be responsible do to Acadian's NEGLIGENCE and also to the Credit Breau along with my evidence.

   

  ******* ********

  

  Business response

  05/03/2024

  Again, Acadian has made multiple attempts to resolve this directly with the customer and her insurance company. 

  We stand firm in our original response.  At this time, the customers account is still in house but is scheduled to be placed with a collection agency within the next few weeks. 

  We would hate to continue down this path and want to come to a resolution that is fair for all parties involved. 

  If the customer wishes to discuss further, she can contact our customer service team at anytime to try to resolve the matter amicably. 

  Thank you,

  ****** *****
  
  Revenue Cycle Supervisor  |  Customer Service  |  Account Retention

• Initial Complaint

  03/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 08/03/2023 I called 911 due to an allergic reaction. Fire services arrived within minutes and administered oxygen, checked vitals and I, myself took a Benadryl. Acadian Ambulance then arrived and received a status report from Fire services. I advised the paramedic that the Benadryl I took was helping and I was going to go see my PCP or do a telehealth appointment that day and I refused care and transport. The paramedic stated he was going to consult with their provider to see about giving me a steroid or other medication. I advised the paramedic I cannot take steroids & I did not need any further assistance from them as I had taken Benadryl and was improving. I then engaged in conversation with Fire Services and noticed the paramedic began speaking with someone on his iPad and offered me a steroid in which I again declined and refused any service and transport. I received a bill from Acadian and a third party "Telehealth" service provider named ********* for the "services" I received. I have spoken with both companies who refused to assist with these bills which are fraudulent in nature. I have also filed a grievance with ********* **********, and they are investigating. In closing, I will note that I declined services from Acadian at least 2 times and believe these charges are fraudulent in nature and should be cleared to a zero balance.

  

  Business response

  03/27/2024

  Acadian Ambulance and it's employees follow strict protocol under the guidance of a Medical Director.  These protocols are in place for the benefit of all patients and general public who call upon EMS in an emergency 24/7/365.

  A full review was performed by Operations leadership and found that a priority 1 emergency dispatch occurred as called in by the patient. Once on scene Acadian medics provided a full assessment according to protocol, then escalated to a Telehealth visit with a higher level clinician who would be able to diagnose the patient.  This higher level clinician is separate from and not affiliated with Acadian. The patient acknowledged care by way of signatures upon release and refusal for transport to a hospital.

  Acadian has an active agreement with the patient's insurance which covers services at discounted rates.  Subsequently a claim was filed with their insurer which promptly paid the claim on behalf of its member, only leaving a portion to co-insurance.  The patient paid in full their cost share portion to Acadian. 

  Acadian will notify the insurer of the issue in effort to assist in advocacy on behalf of the patient.

  Customer response

  03/27/2024

  
  Complaint: 21473402
  
  I am rejecting this response because:

  Yes, I received a bill from Acadian which was paid in full to avoid it going to collections, however I am still disputing the bill. Additionally, I did not authorize a telehealth appointment with Acadian, as I already was in the process of getting one scheduled with my PCP office. The paramedic advised me I would be signing a refusal for transport. I would have never agreed to sign anything for care as I continually denied care. If needed, I can reach out to the fire department and see if they recall the interaction as they did witness me decline care. 
  I received a bill from ********* emergency due to insurance not covering the telehealth because it is out of network. My insurance does not cover out of state telehealth programs and I would have never signed anything agreeing to that had I known. 
  
  The only care Acadian provided to me was asking me a few questions. The fire department is the one that provided oxygen and checked my vitals. 
  

  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  03/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Please appeal the balance and need to dispute the amount of charge $1795.39 customer number 5539496 We have received the bill from Acadian Ambulance Service with amount $2510.44, just transfer patient from hospital o other facility service. Claim from insurance has been processed and closed. They agreed to pay out 715.05 and case has been closed. They think that is fair price for industry like other ambulance care. As patient we paid co-pay and up to high deductible like everyone is using insurance. Please consider to close this account and give us update. Last year a *** ********* ******* charge less with $925 for the same service. Acadian Ambulance Services charged double price. Please consider to appeal this charge for us. Attached explanation of benefit from insurance. If Acadian Ambulance Service has issue with bill please submit claim to insurance for explanation so they can send you a payment. Thank you for your consideration for service.

  

  Business response

  03/12/2024

  I hope this email finds you well. Our customer service representative recently had the opportunity to speak with the patient's mother regarding the status of the account. During the conversation, we outlined the appeal process for your recent claim with *****.
  As per our discussion, it is essential for the patient, or their representative, to contact ***** directly to initiate the appeals process. ***** will then undertake a review and potentially reprocess the claim.
  Furthermore, we want to emphasize that our facility is not contracted with *****. Consequently, there are no non-allowed write-offs, adjustments, or discounts applied to the invoice. Any balance not covered by ***** will remain the patient's responsibility.
  In addition to pursuing the appeal, we strongly recommend maintaining regular minimum monthly payments to ensure the account remains current and avoids being escalated to collections.
  Please understand that we are unable to close the account or waive the remaining balance. It represents the owed debt for the services we have provided.
  Should you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your attention to this matter.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My daughter was transported by Acadian ambulance, my ex-wife who is their domiciliary parent signed the paperwork and is the listed guarantor on the contract. Acadian billed me the remainder of the balance. This is incorrect, I am not the guarantor, I did not sign anything. I hold the insurance policy. My ex-wife and I have a court order which dictates how we handle bills etc., nothing to do with Acadian ambulance. I received no notice of collection from Acadian, no phone call, email or letter in the mail. I finally received a letter from a collection agency. After trying to resolve this issue Tara ****** with Acadian has refused to give me a copy of the original paperwork, she will only send me the bill. She does not want me to have a copy of the contract signed by my ex-wife. Tara has acknowledged that my ex-wife did sign the contract and is the guarantor on the contract. I have since been put into collections for a bill that is not mine.

  

  Business response

  11/27/2023

  Dear Mr. Chance,
  
  I hope this letter finds you well. We appreciate you taking the time to bring your concerns to our attention regarding the ambulance bill for your daughter's transportation. We understand the importance of resolving this matter promptly, and we apologize for any inconvenience you may have experienced.
  
  Upon reviewing your case, it appears that your ex-wife, as the domiciliary parent signed the contract during the ambulance service for your daughter. We acknowledge your assertion that you are not the guarantor for the bill, and we want to clarify that our intent is not to intervene in domestic disputes. Our billing procedures are based on the information provided during the service, and the listed guarantor on the medical record is typically responsible for the associated charges, which is this case, was you.  Our recommendation in this matter would be for you to provide a copy of the bill you've received to your ex-wife to handle any payment or arrangements for payment if she is ultimately, the legally responsible party. 
  
  Also, I would like to inform you that on November 22nd we did receive your electronic request for assistance with getting the medical records.  Unfortunately, the Customer Service Department is not able to assist with this request so as such, we replied to this request with instructions to you via email on how to acquire the medical records, including the contract signed by your ex-wife via the proper channels. 
  
  If you haven't received this email or if you require any further assistance in this regard, please feel free to email our Medical Records Department at ************************** or call ************* ****** *. 
  
  To assist you further at this time, we will cease any current collection activities on your account temporarily to give you some time to resolve the matter with your ex-wife. 
  
  We appreciate your understanding in this matter, and we are committed to assisting you through the proper channels. 
  
  If you have any questions or concerns during this process, please feel free to contact our Customer Service Team at ************* ****** **
  
  Thank you for bringing this to our attention, and we look forward to assisting you in resolving this matter.
  
  Sincerely,
  
  Blaine *****
  Revenue Cycle Supervisor  |  Customer Service  |  Account Retention

• Initial Complaint

  11/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called 911 and Acadian Ambulance showed up to get me, after a brief ride with no questions asked, the EMT missed with an IV needle twice, checked my blood, and an EKG, I was brought to ** ******* ********. After 20 minutes of laying on the gurney, the EMT told me to get in a wheelchair so she can push me to the lobby. I told her No, that sitting up would make my head spin and I would vomit, she said get in the chair and I’ll give you a barf bag. I refused again, I explained that I called 911 my symptoms were so bad I couldn’t drive a car or sit in the lobby, and she called security. Security demanded I get in the wheelchair and a vomit bag was thrown at me.

  

  Business response

  11/20/2023

  Tell us why here...Acadian Ambulance takes pride in its role of ensuring the safe and efficient transportation of patients to medical facilities. However, it is important to highlight that decisions related to patient placement within the hospital premises rest solely with the hospital staff. Factors such as available rooms and the triage of each patient are carefully considered in this process.
  We want to emphasize that our responsibility is limited to the transportation aspect, and we do not exert control over the decisions made by the hospital staff regarding patient placement. We understand the importance of a seamless transition from transport to care within the hospital, and we appreciate the diligence of the hospital staff in making these decisions.
  Furthermore, it's important to note that no payment was required upfront, nor was any payment made after the transport. As such, Acadian Ambulance is unable to issue a refund, as we have not received any payments for the transportation services provided.

  Tara * ****** 

   

• Initial Complaint

  11/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 2, 2023 at approximately 2:15pm Acadian Ambulance was called to send an ambulance to my brothers home (in West Monroe, LA) to transport him to the hospital. He was very ill & unable to walk because of an extremely swollen & painful foot. He had just been released from the hospital on Oct 28, 2023. He is on dialysis 3 times a week, he has liver failure, heart problems, low blood sugar, cellulitis, blood clots in the veins of his legs etc. Two female employees refused to get him out of his house on a stretcher even though access made it possible. There was a witness to this event. They made him prop his knee on his walker & get himself to the ambulance. THIS IS TOTALLY UNACCEPTABLE!! The witness to this event called me (I am Bill’s sister) to tell me about it. My brother, Bill ******** lives in W. monroe but I live in Missouri. This is absolutely criminal behavior in my opinion?? I am appalled by such callous behavior??

  

  Business response

  11/03/2023

  The concern has been forwarded to the Field Operations department for assessment. A Field Supervisor will promptly investigate this matter and provide a response to the patient's sister within the next 24 to 72 hours.

• Initial Complaint

  10/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Acadian Ambulance failed to properly submit the initial claim/appeal documents to the insurer for services and now is demanding a $1877.34 payment from me. This service was covered by ******* *** **** and ******** insurance IF it had been billed correctly! Talking with the Acadian billing department when the first notices were received was dismissive. They did not want to resolve the issue and refused to resubmit the bills. The time limit for insurance to pay passed and they still had not resubmitted. The ambulance company accepted responsibility for filing - they need to do it correctly. I faithfully pay medical premiums and copays to prevent being out of pocket thousands of dollars.

  

  Business response

  10/31/2023

  The insurance claims were submitted within the stipulated timeframe but regrettably, both insurance providers subsequently declined coverage. Following the receipt of these denials, a thorough examination of the claims was undertaken to ascertain their medical necessity. Upon careful review, it was determined that no compelling medical necessity could be established. In the absence of such necessity, the responsibility for initiating an appeal would have fallen upon the patient.
  
  It is crucial to emphasize that the coding on the claims could not be altered for the purpose of resubmission with the intention of achieving reimbursement. Modifying the codes in an attempt to secure reimbursement would constitute a breach of ethical and legal standards, as it would be considered an act of fraud.

   

  Tara ****** 

• Initial Complaint

  09/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Acadian Ambulance arrived at my home to transport me due to severe heat exhaustion which later turned out to be a heat stroke. The paramedics told my husband that instead of transporting me like my husband wanted them to they could treat me on site and ******** would cover it. They have given me the run around since they issued me a bill that Medicaid refused to pay. The paramedics did not offer the video chat with a doctor so ******** refuses to pay for the service. If they offered the video chat with a doctor ******** would have covered the bill. The bottom line is Acadian is refusing to take accountability for their actions and is demanding us to pay a bill that to our knowledge at the time would have been paid by ********. Now the account is in collections and is negatively impacting my credit score. I filled out the hardship paperwork and sent it to Tara ****** before the due date that she gave me. I never received a response to those documents. I can’t pay the bill which is $1,275 plus an additional $25 to get it removed from my credit report and I do not feel as if I should have to be responsible for the bill being the only reason I wasn’t transported was due to the paramedics giving us false information which at the time services were rendered we had no knowledge of knowing that the information was incorrect. I’ve spoken to 3 different supervisors who agreed that I shouldn’t be responsible for the bill but all 3 refused to help me. Not to mention, Acadian had to be called out a second time, and the same two paramedics responded. My cousin told the paramedics that they needed to transport me to the hospital or she was going to call the cops. I have two witnesses that were there to testify that what I am saying is the whole truth. Nicholas *****, my husband, who can be reached at ************ and Dalton *****, my cousin, who can be reached at ************.

  

  Business response

  09/15/2023

  Tell us why here...Breana was offered treatment in place with a virtual Drs visit and also transport to the hospital; both were refused. Signatures of refusals were obtained by the crew on scene. 
  
  
  A hardship application was emailed to the patient; the application and supporting documents were received in a timely manner.
  
  
  However, the documents provided were not returned as requested.  Only photos of the documents were returned.  This is not an acceptable format for us to be able to do a full and comprehensive review.  
  
  
  Breana was informed that the documents were not acceptable and could be resubmitted on 11/04/2022.  We did not receive the documents as requested. 
  
  
  We would like to work with the customer in regards to resolving this issue.
  
  
  Though we cannot guarantee an approval, we will process and review the hardship application if the complete documentation is received by October  2, 2023.

  Customer response

  09/18/2023

  
  Complaint: 20566813
  
  I am rejecting this response because: My husband never agreed to not doing a virtual doctors visit so if a signature was received for that, it was not agreed-upon by my husband, who was in charge of me during this visit, because I was not in a place to make any decisions or sign papers. Your paramedic told my husband that all they needed was a line for a signature. We were not informed of that document. I was not transported because your paramedics informed my husband that they could treat me on scene to help with our situation (we didn’t need help my husband had our situation handled), and that ******** would pay for it. They also informed him that I did not need a hospital I just needed fluids because I was only dehydrated. I guess your paramedics thought it was easier on us with the situation that we were in but that was not the case and as stated previously our situation was already under control. We were moving into our new home and my husband had it handled. My husband really wanted me to be transported due to my condition. My husband felt that I needed a hospital but your paramedics kept pushing the on scene treatment. I was later transported, because I was choking on my own vomit while my cousin was transporting me to the hospital. She didn’t know how to help me and she was freaking out so she called 911 to get an ambulance to help me so that I could stop choking. I couldn’t keep water down and my condition was getting worse. My cousin threatened to call the cops if I was not transported because your paramedics (the same paramedics from earlier that afternoon) said again that they could treat me on scene it was just dehydration like they said before. I was very fatigued and couldn’t talk. Also, I was never told that the documentation that I submitted wasn’t appropriate. I never heard anything back from you guys regarding my application. I received a letter in the mail saying that it was denied, but that was it. I have been dealing with this for over a year now and my credit score is being affected by a decision that we did not make (regarding the virtual visit) and a decision that was forced on us. My husband made it clear that he wanted me to be transported the first time y’all came out because I couldn’t speak or walk. If it wasn’t for your paramedics intervening in the situation and saying what they thought was best, I would’ve been transported and we would not be in the situation that we are in. Therefore, I feel I am not responsible to pay this bill and I would like this bill to be voided and my credit score to be fixed. If you need to speak to either of the witnesses feel free to call the phone numbers that were included in my claim. Thank you. 
  
  Sincerely,
  
  Breana *****

  

  Business response

  09/21/2023

  
  
  First and foremost, we want to reaffirm that we stand firm in our commitment to adhering to established protocols and procedures. Our team has diligently reviewed the records, and we can confirm that all protocols were indeed handled properly, including obtaining your signature for refusing treatment.
  
  However, we understand that your concerns about the service experience are valid, and we want to address them in a manner that reflects our commitment to customer satisfaction.
  
  In light of this, we will offer you a resolution. We are prepared to extend a 50% discount on your balance, which results in a total amount of $637.50. This gesture is a reflection of our dedication to resolving this matter amicably and ensuring your continued satisfaction with our services.
  
  We believe that this solution is a fair and reasonable step towards resolving the issue to your satisfaction. We hope that this gesture demonstrates our commitment to providing you with the best possible service.
  
  
  If you agree with our solution, please respond  and  I will update your account once payment is received we will consider the matter resolved. 

  Customer response

  09/22/2023

  
  Complaint: 20566813
  
  I am rejecting this response because: As stated previously, we were falsely informed and we did not sign any paperwork saying that we would not do the video phone call with a doctor. Also, this is not the first time that one of your paramedics has pushed that option on us. On July 20, 2022 at 4:45 PM I called 911 because my daughter slipped and fell in the tub. It was a metal tub and her eye was swelling fast and I was very worried about her. Acadian came out and two different paramedics were present. The female paramedic kept pushing that my daughter did not need to go to the emergency room and she was fine however, for my convenience, she would happily treat her in the field. She did not want to transport my daughter to the hospital. I refused the on scene treatment and demanded to go to the hospital. The male paramedic looked at her and said we need to transport her because she wants to be transported. The female had an attitude and said “fine”. I don’t know what’s going on with Acadian but you guys really need to train your employees better. I want this bill voided and my credit score fixed. I will no longer be using Acadian in the future because I do not like the way these 2 incidents were handled. Thankfully, we had already had the incident with me, and we knew better than to use the on scene treatment ever again. Things with my case weren’t this out of control at that time and my daughter needed to be seen by a doctor. The only thing that was going on at this time was I had received a bill from Acadian and I was working with ******** and Acadian to get it taken care of. 
  
  Sincerely,
  
  Breana *****

• Initial Complaint

  06/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  According to *****'s insurer, **** ********** ******* Acadian Ambulance failed to properly submit to insurer proper claim or appeal documents for one of the two transport services they rendered at 10 a.m. and again at 10 p.m. on 2/5/2022, and now are demanding $2152.29 payment from me. This service was covered by **** insurance, who refused to pay one transport of that day because proper docs and/or appeal were not submitted according to insurer.

  

  Business response

  07/05/2023

  Good Afternoon, 

  Appeal was filed correcty with insurance carrier and Account has been resolved.

  Customer response

  07/05/2023

  
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID 20190119, and find that this resolution is satisfactory to me.
  Sincerely,
  ********** *** *** ***** *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩