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Find a Location

Son Auto Repair, LLC has 1 locations, listed below.

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    Business ProfileforSon Auto Repair, LLC

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/14/2023

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2143 W Pinhook Rd, Lafayette, LA 70508-3229
    BBB File Opened:
    9/12/2018
    Years in Business:
    6
    Business Started:
    7/26/2018
    Business Incorporated:
    7/26/2018
    Accredited Since:
    12/14/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 43142879K for this business, issued by Secretary of State

    These agencies may include:

    Secretary of State

    P.O. Box 94125

    Baton Rouge LA 70804

    (225) 925-2880

    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:30 PM
    T:
    8:00 AM - 5:30 PM
    W:
    8:00 AM - 5:30 PM
    Th:
    8:00 AM - 5:30 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Son Lam, Owner
    Contact Information

    Principal

    • Son Lam, Owner

    Customer Contact

    • Son Lam, Owner
    Additional Contact Information

    Fax Numbers

    • (337) 453-0733
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/14/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    My spouse & I towed my car to this man shop 01/25/2024 due a BAD alternator before dropping my car off to him my spouse and I had already discovered the alternator was BAD, also when we towed it to him NONE OF MY LIGHTS WAS ON MY DASH BOARD!!! We then proceeded to tell him BEFORE leaving the keys with him that the alternator was BAD but of course they have to diagnose the car etc etc. He then calls us & tells us that it’s the belt,alternator, & water pump. Now at this point im like how could it be the water pump if we already removed the alternator off the car brought it to **** **** * * ******* they said it was a BAD ALTERNATOR. We even drove the car to **** **** * * ****** with the alternator in place & they said BAD ALTERNATOR.So I told my spouse im like ok well if he can fix what needs fixing let him fix it because I need my car. My poor car stayed there all February which was fine because she’s getting fixed then he finally called and told us the car was ready. Wednesday February 28,2024 We went to go get my car , checked it out & then started it to see how it would start & THEN I noticed a problem on the dash. MY CHECK ENGINE LIGHT none of my lights was on when we towed the car to him. So now at this point I told my spouse again im like “ Babe my check engine light wasn’t on when we towed the car to him, why is it on now? “ The check engine light on because your car was sitting here with the battery in it, I only fixed what I told you I fixed, but I can clear the code for the check engine light. So now him and my spouse get to going back & forth & he continues to argue with us down speaking in different languages ( English & Chinese) about why the check engine light was on my vehicle. So now at this point, I told him I said “well let’s try clearing the code and if it comes back on, then we’re going to have a problem.”The next day Thursday my spouse & I dropping our son off to the bus stop & after we did that we went run other errands that morning and then my spouse is driving and he’s like “Babe the car not going “ im like “ what you mean it’s not driving “ so yall we going like 20 mph but the car showing we doing like 80 mph but then the check engine light comes back on. Lastly we had been without a car that Thursday March 1st - March 31st we just got my car out the shop at ********* ******** which they told us it was the ALTERNATOR because my car need a VOLKSWAGON ALTERNATOR not a aftermarket one. Anything on my car that’s aftermarket my car will not run or it won’t work so that WATER PUMP was never changed from the get go.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Gary L

    5 stars

    04/05/2024

    Went bring my car in. Today for an alternator replacement, Was very reasonable, and they took it right away. Definitely a 5 star experience. Will be back.

    Local BBB

    Better Business Bureau Serving Acadiana

    BBB Reports On

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