Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Giles Subaru has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Giles Subaru

      6141 Johnston St Lafayette, LA 70503

      BBB Accredited Business
    • Giles Subaru

      6137 Johnston St. Lafayette, LA 70503

      BBB Accredited Business
    • Giles Subaru

      PO Box 60159 Lafayette, LA 70596-0159

      BBB Accredited Business

    Business ProfileforGiles Subaru

    New Car Dealers
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    This company offers franchised automobiles, new and used.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/24/1982

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Giles Subaru has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Giles Subaru

        6141 Johnston St Lafayette, LA 70503

        BBB Accredited Business
      • Giles Subaru

        6137 Johnston St. Lafayette, LA 70503

        BBB Accredited Business
      • Giles Subaru

        PO Box 60159 Lafayette, LA 70596-0159

        BBB Accredited Business
      Location of This Business
      6141 Johnston St, Lafayette, LA 70503
      BBB File Opened:
      4/1/1982
      Years in Business:
      42
      Business Started:
      4/1/1982
      Business Incorporated:
      2/22/1982
      Accredited Since:
      6/24/1982
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of N-2023-00259 for this business, issued by Motor Vehicle Commission. The expiration date of this license is 10/31/2025.

      These agencies may include:

      Motor Vehicle Commission

      234 Loyola Ave Fl 6

      New Orleans LA 70112

      (504) 568-5283

      BBB records show a license number of L-2023-00586 for this business, issued by Motor Vehicle Commission. The expiration date of this license is 10/31/2025.

      These agencies may include:

      Motor Vehicle Commission

      234 Loyola Ave Fl 6

      New Orleans LA 70112

      (504) 568-5283

      Type of Entity:
      Corporation
      Alternate Business Name
      • Giles Volvo
      • Giles Nissan
      • Giles Subaru
      • Giles Used Cars
      • Nissan of Opelousas
      Hours of Operation

      Primary

      M:
      8:30 AM - 7:00 PM
      T:
      8:30 AM - 7:00 PM
      W:
      8:30 AM - 7:00 PM
      Th:
      8:30 AM - 7:00 PM
      F:
      8:30 AM - 6:00 PM
      Sa:
      8:30 AM - 6:00 PM
      Su:
      Closed
      Contact Information

      Principal

      • Bob Giles, Owner

      Customer Contact

      • Bob Giles, Owner
      • Connie Frederick, Executive Assistant
      • Ryan LeBlanc, General Manager
      • David Barbera, Jr.
      Additional Contact Information

      Fax Numbers

      • (337) 354-2729
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/17/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I purchased a brand new Subaru Outback from Giles Subaru, and the financial officer (****) guaranteed satisfaction on the warranty or I could request a full refund at any time. He verbally guaranteed a new windshield, which the warranty he sold me did not cover. Upon complaining about this, he told me a refund for my warranty was processing and would take 6-8 weeks. That was in July 2022. **** has since refused to take phone calls or remedy the situation. This is a cost of upwards of $1,500.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dustin L

      1 star

      03/30/2024

      I purchased a 2020 mustang from Tyler around May, he told me and showed a carfax where they did an inspection, changed all fluids prior to sell. A few months past I called dealership to see when oil change was due and was notified they had no record of ever doing it. I also found out a lot of other stuff that Tyler didn’t mention. I know all salesman lie to make a deal. I will never buy nothing from them again Mr. Giles you have lying crooks working for you.

      Giles Subaru Response

      04/02/2024

      Dustin we checked with the technician that performed teh 56 point inspection and he confirms that he in fact he changed the oil on the Mustang you purchased from us. We also reached out to you and asked that you bring your vehicle in so that we could inspect the oil. We set up several appointments with you and unfortunately you did not show for any. We are comited to prividing high quaility service and stand behind every vehicle we sell. We as all companies do make mistakes, but i can assure you, if we are given the opportunity to make it right, we always will. We also give a freee Lifetime Powertrain warranty up to 100,000 miles from manufacture on every pre-owned vehicle we sell, and I also guarantee that if it's not the best vehicle you have ever owened that you can bring it back and exchange it. (within 5 days or 1,000 milles) No other dealer in Acadiana offers either. Giles Subaru has won the J D Powers Dealer of Excellence 5 years in a row, which is a testament to our dedication to customer satisfaction and ethical business practices. Sincerly, Bob Giles

      Local BBB

      Better Business Bureau Serving Acadiana

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.