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Find a Location

Hub City Ford Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hub City Ford Inc.

      2909 N.W. Evangeline Thrwy. Lafayette, LA 70507

    • Hub City Ford Inc.

      P.O.Box 90670 Lafayette, LA 70509-0670

    Business ProfileforHub City Ford Inc.

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Hub City Ford Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hub City Ford Inc.

        2909 N.W. Evangeline Thrwy. Lafayette, LA 70507

      • Hub City Ford Inc.

        P.O.Box 90670 Lafayette, LA 70509-0670

      Location of This Business
      2909 N.W. Evangeline Thrwy., Lafayette, LA 70507
      BBB File Opened:
      8/26/1998
      Years in Business:
      81
      Business Started:
      1/1/1943
      Type of Entity:
      Corporation
      Contact Information

      Principal

      • D. E. Citron, III, President

      Customer Contact

      • Rusty Citron, Vice President
      • D. E. Citron, III, President
      • Tommy Arceneaux, Service Manager
      • Todd Citron, General Manager
      Additional Contact Information

      Fax Numbers

      • (337) 272-4600
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/06/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unresolved
      Truck was brought in for a mechanical issue. We requested that the vehicle be drained of all fluids because of water in crank case and motor be pickled if it wasn't going to be attended to right away. We were advised that it would be. They called back weeks later stating vehicle needed new motor when it should have just been a head gasket job. Had second opinion on truck and if motor would have been drained motor would have not had to be replaced which would have drastically changed the cost to fix
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joseph M.

      1 star

      11/30/2022

      This place is a total rip off. The service Manager is not professional and lies. I called about my son's car and the warranty and he told me it was denied. So I called and no claim was filed by him or the dealership. He is claiming that the drive belt on on my son's 2019 ford fusion caused the car to jump timing causing the motor to bend rods. We went to look at the car and motor wasn't even broken down. Then once he found out I called he then said in his experience they would deny the warranty work. Do not let these people lie to you and cheat you out of your money.

      Local BBB

      Better Business Bureau Serving Acadiana

      BBB Reports On

      BBB reports on known marketplace practices.

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