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Business Profile

Property Management

Keaty Real Estate Property Management LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 12/13/2024

    The information that the tenant has provided is not accurate.  The tenant advised our office that her pilot light needed to be lit for her heater - the property owner advised us that they are not willing or able to pay someone to light the pilot light for tenants.  As such, we supplied the tenant with instructions on how to light the pilot light.  In addition, we offered to provide this service to the tenant at their expense - the tenant declined.  There is a large oak tree in the backyard of the property - approximately 2-3 years ago a large limb fell from the tree onto the patio in the back of the home.  The limb was promptly removed and the power was restored as soon as possible once it was safe to do so.  We have provided to information to the tenant on numerous occasions that the property owner does not cover pest control as part of her rent and that if she needed pest control, that is service she would have to pay for.  We frequently advise out tenants of an increase in rodent activity during the winter months and have advised them how to properly repair.  The mildew on the side of the house is normal in South Louisiana weather - the owner does not have plan to replace the siding on the house in the future but it is not a requirement or need at this time.  The tenant is able to pressure wash the home is they so choose.  The majority of the issues that the tenant has outlined in her complaint are items that have either been taken care of or they are items that the property owner has already advised the tenant that they will not be covering.  

    To provide further information regarding this tenant: the tenant has put in a notice to vacate the home on more than one occasion and she has been offered to be let out of her lease.  However, she continues to renew her lease but complain about the home.  There have been numerous issues with the tenant regarding the tenant paying rent on time - the tenant pays her rent at her convenience and substantially past due on most occasions. These issues have been ongoing with the tenant since we took over management of the property approximately 3 years ago - nothing can seem to satisfy the tenant.  The tenant has even reached out to the property owner directly when she did not get her way about a few different items.  In no way has Keaty Real Estate Property Management neglected this tenant - the tenant has not abided by the terms of her contract and feels as though our company is obligated to service requests that the property owner has declined.  

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my application fee they never told me it was a first come first serve basis which they rented out the unit.

    Business Response

    Date: 05/31/2024

    We had multiple applicants that applied for this unit and Ms. ******** was not the first application to come through our system for this unit.  Upon the owner approving another application for this unit, Ms. ******** was offered another unit in the same building however she refused this unit.  As clearly stated in our application terms and agreements, all application fees are not refundable.  Ms. ******** is a Section 8 tenant and at this time, we only have 2 units that are available for Section 8 housing - the one that she applied for and the other unit in the same building that she was offered.  Unfortunately, she refused what we offered and that is not something that we can control.  

    Customer Answer

    Date: 06/03/2024


    Complaint: 21781494

    I am rejecting this response because: 

    I rejecting the response cause when I took the application I applied for the down stairs unit do to my disability not being able to  get up the stairs .



    Sincerely,

    ********* ********

    Business Response

    Date: 06/03/2024

    Ms ******** was never approved for this unit.  When we received her application and Section 8 documentation, we immediately advised her that the unit she applied for was rented and offered her the other unit.  Our office never communicated with her that she was approved. 

     

    She did come to our office yesterday to pick up her section 8 paperwork and yelled at our employees. She immediately stated she would file a complaint with you guys because “we took her money”.  She applied for the unit on her own - we have no way of knowing who plans to apply for units. 

     

    It is unfortunate that she applied for a unit that already had a pending application but it is not anything we have control over.  

  • Initial Complaint

    Date:05/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought Keaty was a great company because they fixed things quickly but never listened to the days you requested. My family and I did not live in the property for 6 months and at the end the house looked the same as it did when I moved in except a couple of little wear and tears. I was charged almost $600 from my security deposit. 2 of the items they charged for I agree with but charging me $20 for light bulbs that wear not blown is crazy, 400 for painting and repairs saying it’s 50 per hour when there’s video to show there’s little to know worked needed. And 120 or so for Cleaning when you charged 400 for repairs and I hired a cleaner. I WILL NEVER USE KEATY or recommend them again

    Business Response

    Date: 06/06/2023

    Hello,

    Upon moving out of the property, the following damages were noticed by our maintenance supervisor as needing to be repaired:

    2 light bulbs burnt inside and 1 burnt outside and had to be replaced.  There is a flat $20 charge to change light bulbs (see attached move out charge sheet).

    There was a damaged door that had to be repaired.  This took approximately 1.5 hour of time so a total of $75 plus materials.

    Both toilets were loose and leaking and had to be removed and re-installed.  Due to this not being reported to us, the tenant becomes responsible for the cost of repairs as per Section 2.8 of the lease.  The time for this repair was approximately 2 hours per toilet as both wax rings has to be replaced - this would equal about $200 in labor plus materials.

    The sink in the guest bathroom was leaking.  Due to this not being reported to us, the tenant becomes responsible for the cost of repairs as per Section 2.8 of the lease.  This took approximately 1.5 hour of time plus materials - the cost for this was approximately $75.

    There were a few scuff marks and minor paint touch ups needed throughout the house.  This took approximately 1 hour of labor and a cost of $50.  

    There were substantial oil stains in the garage.  The source of the stains was not able to be identified but it assumed that it is from a vehicle.  The charge to pressure wash the garage was $150.

    The entire lawn was completely overgrown and received complaints from neighbors regarding such.  The cost to clean up the lawn was $50.

    The cost for the above list of repairs was a total of $725.  This was deducted from the tenant's deposit of $1800 and the tenant was refunded a total of $1075.  

    The home had to be professionally cleaned and sanitized prior to being able to renting the property again.  The cleaner charged us a total of $105 to clean the property.  

    Ms. **** advised us that she vacated the premises shortly after the start of the lease.  Mr. **** continued to reside in the property until the expiration of the lease. Ms. **** did advise us that she was not aware of the condition of the home as she lived out of state.  We do understand that Ms. **** disagrees with the charges however these are the charges that the owner incurred when the tenant's vacated the premises based on the scope of repairs that needed to be completed.  

    Should you have any further questions, please do not hesitate to contact me directly at ************.

    Thank you,

     

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