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Business Profile

Truck Dealers

Don's Automotive Group Lafayette

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a truck in March 2024. On May 3, 2024, I get a flat tire. The tires have locked lug nuts. I can’t find a key in my truck. I call the office on May 3, 2024. The person I spoke with said we may have one in the back, and that I would have to drive there. I cannot drive the truck there due to the flat tire. Why didn’t I have a key? Why didn’t the office bring me the key? Am I really supposed to be okay with not having the lug nut key? I want the lug nut key that should have come with the vehicle I purchased. Do I really have to break the ones on the truck and go purchase my own. If so, I want Don’s to pay for that purchase.

    Business Response

    Date: 05/09/2024

    When the customer called here, he was not able to speak to his sales person and he did not speak to a manager about this situation.  *** ******** is our GM and was not made aware of this situation to be able to help Mr ****. We have reached out to the customer and will be getting him all brand new lugs for his tire. He said he was pleased with that. 

    Customer Answer

    Date: 05/09/2024


    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID 21664388, and find that this resolution is satisfactory to me.
    Sincerely,
    ******** ****

Don's Automotive Group Lafayette is NOT a BBB Accredited Business.

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