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Business Profile

Roofing Contractors

Roof Guardian, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 12, 2022, I gave *********************** owner or Roof Guardian LLC, a deposit of $1,000 for a new roof. He originally wanted me to write the deposit check for my entire hurricane deductible which was about $5,600. I refused as I thought that was unreasonable. I should've known then that he was a shyster. He took the check and deposited it. He suggested to me that I get his guy, an adjuster named *****, to come to my house to do an appraisel to get new decking covered. He stated that he would incur this cost. On May 20th, ******* texted me that and appraiser had been appointed and had reached out to ***** and an inspection should be scheduled. I spoke to ***** just this one time and he stated he would be out to my house within 48 hours. This did not happen. I was informed by ******* that ***** was currently tied up with another job that had unforeseen issues. He stated that this should be resolved shortly and he would be at my house within the next two weeks. Again, this didn't occur. On June 20th I texted ******* for an update. He responded stating that he would contact the appraiser *****. He stated that ***** would be contacting me with any information. He did not. I texted ***** soon after and he didn't respond. I notified ******* on July 8th that I hadn't gotten an update and would like to get one. On July 11th I recieved a call from ******* stating that ***** would be at my house withing a week. This, again, did not happen. On July 22nd I informed ******* that I wanted my deposit back as I need a new roof for hurricane season to have protection for my daughter and me. I have since sent multiple texts requesting my $1,000 deposit back which he has refused to return. I am a single mother and work very hard for my money. I notified him that I would be filing a claim with the BBB and his response is basically that he has a contract. It has been nearly four months and nothing has been done. He is refusing to return my $1,000 which speaks volumes as to his character.

    Customer Answer

    Date: 08/15/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Roof Guardian, LLC regarding complaint ID ********.

    Regards,

    ***********************************

Roof Guardian, LLC is NOT a BBB Accredited Business.

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