We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

Spirit Logistics Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a stove from ****** and Spirit Logistics was the delivery company. I specifically asked for installation by a licensed technician. I was told that he/she would be licensed. However, on the day the stove was delivered, the delivery man did the installation. I asked and he said that he was not licensed. There were problems with that installation. I contacted Spirit Logistics and was given excuses. I was told that the person did not have to be licensed in order to do installations. I had to contact a professional to come and do the installation properly. With that came some inconveniences. They reimbursed me for my expenses. I was out of town due to Hurricane *** when the check was received. With everything going on, I forgot about it and asked for it to be replaced. I've been trying to reach someone at the **************** for months. I left messages and no one called me back. I called for an email address to reach someone and was told there was none. Would you please help me resolve this?

    Business Response

    Date: 06/28/2023

    We understand that you only wanted a licensed plumber to hook up your gas range. At Spirit, we are not licensed, however, a license is not required to hook up a gas range in LA. It seems that Hurricane *** hit soon after you received the check we originally sent and that caused you to miss the 90-day window to cash it. As of this week, we have had the local management speak with you. We are unsure who you had been reaching out to in the past, as neither the local LA call center nor any member of Spirit management had any communication since the claim was closed and were unaware of this issue. We have reached out to Finance to see about reissuing another check once its confirmed the original check was never deposited or cashed. We will be in touch shortly to confirm.

    Customer Answer

    Date: 07/05/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    *************************

     

    Customer Answer

    Date: 07/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I have not spoken to Spirit Logistics nor have I received any calls from them. I provided the front and back of the check to show that it was not cashed.  They did not make an offer to replace the check at this time.  I have call logs where I have contacted both the LA *********** and **************** as I was referred to each time I called.  I was told that only the **************** could replace the check. This company continues to lie and that has been my experience with them. 

    Regards,

    *************************

     

    Business Response

    Date: 07/13/2023

    One of our management team has spoken to you directly regarding compensation for the original check that was never cashed, which we are mailing out to you today, 7/13/2023. We have confirmed your address and you should receive that within the next few days. Thank you for your patience. 

  • Initial Complaint

    Date:11/03/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased a home in June and I ordered appliances with ****** during a Memorial Weekend sale. Spirit was subcontracted out by ****** to deliver a refrigerator, washer and dryer the first week of July. The first delivery they made they could not get my refrigerator through my front door which resulted in breaking a chunk of our door off, put a hole in our weather-strip and broke the door jam. The refrigerator was then drug on brand new flooring which resulted in deep scratching numerous planks. At the time we had not even slept in our house, everything was brand new. The refrigerator was damaged so a week later they returned with a new one to replace it. We told the new guys that the first crew had to take off our door to fit the fridge in and showed them the damaged door. They attempted to shove it through anyways and broke more off of our door. The first delivery guy returned and attempted to repair it and made the door worse by painting over wet wood filler. I have been in contact with Spirit since then to file a claim. As requested, I sent in quotes to replace the area of floor and my door. They sent me a check for my floors only and the back of it clearly states if I accept this check all other claims are dropped. They are now ignoring my emails and requests for management contacts because I am not accepting the check for half the damage done to my brand new home. The door is my main concern and after dealing with this for 4 months I want some resolution so I can replace my door. I have an extensive email chain with ************************* who has not responded to my emails since October 7th when she vaguely states "I will find out and let you know" after I asked her if my door has been approved and let her know I still had not received payment for my floors. I have no problem forwarding that chain to anyone who needs it.

    Business Response

    Date: 11/07/2022

    It seems that one of our General Managers is working with you since the original estimate for the repair/replacement of the door was supposed to be included in the amount at which the claim was closed at,however, it seems now that was mistaken as a second estimate. So when the claim was closed, it was only closed for the flooring portion, since no second estimate was provided. We are currently working on correcting this mistake.

    Customer Answer

    Date: 01/09/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 18344962, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I had a message to email you regarding my original complaint against Spirit Logistics. Please send this to the appropriate department as no one returns my calls or emails even though I have been told I was approved for payment on 11/7. This has been ongoing since July and should have been resolved by now.

    This is my second complaint with this company, after filing a complaint with Lowes in July for damages to my home and appliances delivered to my newly built home. Since filing my first complaint after months of turning in requested quotes with no response my claim was finally processed and approved on 11/7, however I have never received payment. I was given a time frame for 4-6 weeks to receive payment. The first week in December I followed up with Crystal L**** on the status of payment and was told it is showing to be pending but there was nothing she could update so she provided the 800 number to see what was the hold up. Since the first week in December I have left a voicemail every week to multiple departments for a follow up and no one has returned my call. My original damage was in July and this is unacceptable. I have asked for a manager I can speak with and no one seems to care. Crystal has stopped responding to my emails and I am assuming it is because she has no answers for me but she is my only point of contact besides voicemails to the 800 number that no one has answered in the last month. It is truly frustrating.


    Regards,
    ********* *******

     

Spirit Logistics Network is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.