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Business Profile

Auto Rentals and Leasing

NOLA Rent a Car

This business is NOT BBB Accredited.

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1

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Review Details

  • Sarah Fuselier S

    Date: 01/31/2024

    My name is *****, and I rented a vehicle from Economy Rent a Car on ***** JAN2024 through Hotwire. Economy Rent a Car is better known as NOLA rent a car.com. When I received the vehicle, I examined the outside of the and noted some scratches and took pictures of the damage. Then I entered the vehicle to find the driver side door panel on the floor of the vehicle detached from the vehicle. I went back to the office to report the damage and was informed that they were aware of the problem, and I should not have any problems from the issue.Departing the facility at approximately **** (5:30pm) and approximately 1/2 mile down the road the "Warning Malfunction" "See Owner's Manual" like came on. I pulled into the nearest gas station and called Economy and they tried contacting the **** office, which was closed. The Economy rep said he was not familiar with the situation and was unable to tell me if it was safe the drive the vehicle. He suggested that I return the vehicle. I informed him that I lived approximately 2hrs drive from *********** and was not spending the night in *********** to go back to the office. I asked if there was another Economy rental place I may go to to exchange this vehicle, he said no I had to take the vehicle back to ****.I have attached several photos of the vehicle damages that questions my safety and definitely affords me a full refund of $135.62 paid. The photos include detached floor panel, detaching driver's door handle, detached rear window panel, detached door rubber on both read doors, and Warning Malfunction for as stated before.

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