Business ProfileforMetairie Bank & Trust Company

On Aug 25, 2022, I used the *** located at my job ****************** located on Northpark in *********, **. The *** I believe belongs to the ***************************** I attempted to get 2 100-dollar bills to pay for a bill after work. The *** malfunctioned and I did not receive my $200. I went to the credit union ASAP to explain what happened and showed them my bank statement which was still pending. I was told I would possibly receive a credit overnight due to the issue. I called my bank that same day to make them aware of the issue. The next morning there was no credit. I went to the credit union that morning and they stated that they counted the *** and it was over $200. I was told I needed to file a dispute with my bank which to me did not make a bit of sense but I do not know banking regulations. I contacted my bank and they had me fill out a dispute and provided information on how to prepare a dispute. I was told I would receive credit by the following Friday but did not. When there was no credit on Friday I called the bank back. I was told it would post on the following Monday 9-12-2022 because of Labor Day. On Monday, there was still no credit to my account. Then I was told midnight, still no credit. I was told it is still processing. I called yesterday 9-16-2022 and was basically told the bank does not provide provisional credits and then asked why the ************ didn't give me the $200 when they found the error. I have tried to be patient but I need my $200. I was told by the bank that if it was their *** the dispute would have been finished sooner. They knew from day 1 it was another ***. This has caused me emotional distress and I am burnt out on going back and forth behind my $200. I told the person I spoke with at the bank the credit union stated the bank would have to contact their department and this could be resolved. I will attach my bank transaction from that day could not upload voicemail stating the error from credit union.