Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 82 Customer Reviews
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Review fromSteve h
Date: 07/09/2025
1 starOn two phone call recordings - one, a customer service representative stated my bill would be zeroed. A new one denying. *** does not honor what they say, and now have to go file a complaint with the ************************************* for failing to comply with their statement.Review fromRichard C
Date: 07/01/2025
1 starI called Cox Communications to give Cox the opportunity to match ATT Internet offer made to me, I am a long time Cox Customer.
Cox Agent said they don't match competitors pricing, I said ok I will be terminating my Service by bringing my Cox Equipment to my local Cox store. Soon after that I received a text and email stating my requested services were completed !!!
I didn't request any changes !!
I called Cox back and the Agent said he would remove the unauthorized change. Later I called back and another Agent told me they could match Competitors pricing !!
She took my info and transferred me to another Agent, this Agent didn't have a clue of what the other agent said !
I told this Agent not to make any changes and to NOTE I don't want any changes that I will be returning my Cox Equipment myself to my local Cox Store.
I checked my email again and discovered another email from Cox stating that my requested changes were completed !!
I requested NO CHANGES !!
Both of these changes INCREASED my Bill !!!
I called back and was told that the Agents may have added Services to my Account to meet end of month quotas ? thinking I was leaving Cox and wouldn't find out about the Changes !! Them not knowing I was signed up for emails and texts !!
Individual employee Agents gaining at my EXPENSE !!
UNBELIEVABLE !!
I'm ONE Person out of Millions !
How many other people have had this done to them !!!
Underhanded, devious business practices !!!
I consider this FRAUD !!
I'm upset, and disappointed !!
I called back and spoke to upper level Supervisors and they offer to reverse the unauthorized changes and a apology. !!
They wouldn't match ATT's Internet Service price to me as compensation for the Devious actions of their employees !!Review fromVicki B
Date: 06/19/2025
1 starHorrible service all the way around. First off, they were virtually a monopoly when it came to internet service in my area. The service was intermittent. Service would go out or slow down for no reason at all. Once, it took them 6 different technicians/trips to figure out what was wrong. I've had to call them out numerous times, and NOT ONCE was the problem at my residence.I was finally able to get internet service with LFT Fiber. What a difference it has been. I was so happy to call *** to cancel their outrageous high priced service. The day I called, they of course then tried to get me to stay and offered to lower the price. Of course, it was too little too late. The new service was only $85.00 a month for 1gb speed, versus ***** 100mb speed at $50 a month. I could not buy my own modem/router with *** ($15.00 a month charge for that). With LFT, I can buy my own.I had to physically drive 30 mins one way to return their modem. I was not given any alternative. I did return the modem and I was emailed a receipt while I stood in the store.Exactly 1 week later, I get a call from a number I do not recognize, no caller ID, which woke me up from a dead sleep. When I did not answer it, someone started literally banging, and I do mean banging, on my door. I looked out the window and saw a black truck. The truck had no business markings on it. I did'nt know who it was and I wasn't answering the door.I immediately called the phone number and it's some guy that answers. I asked him what he wanted. He stated he was from *** and needed to pick up the *** equipment. Unbelievable.I advised him I had turned in my equipment a week ago. He says well, sometimes it takes time to come off my list. Not only is *** unprofessional, they have no clue about customer service, their equipment, and are very unorganized. Oh, except for sending you a bill, they can do that and never missed a month sending me their overpriced bill.Review fromJoseph S
Date: 06/17/2025
1 starJoseph S
Date: 06/17/2025
Hung up on 3 times on the phone while disputing a charge that, in their in-person store, I was explicitly told I would not have to pay. Second time this has happened where they hung up on me multiple times (other time for non payment related call). After 2 hours and 6 agents I only got part of the expense removed. Ended up with a bill $40 higher than I was explicitly told I would be paying in the store and a new recurring charge I have to cancel in a month (assuming they actually let me). They can be helpful in-person but god-tier dreadful call line
Cox Communications
Date: 06/19/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration.Review fromIneke I
Date: 06/14/2025
1 starIneke I
Date: 06/14/2025
******** customer service. Offered me and upgrade which doubled the price for just having Internet. I literally just set up a payment arrangement. I said no twice to his sales pitch. As someone that just set up a payment arrangement, you think I'm able to pay double just by upgrading to a little bit faster service..... Y'all crazy. Then I ask for a supervisor and he pretend to be one. I ask for his name and it was the same person, **********.... ??Cox Communications
Date: 06/17/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromAdrian W
Date: 05/14/2025
1 starAdrian W
Date: 05/14/2025
I work right around the corner from ***. MacArthur and *********** in ***. And I have a very low 5G signal. I am even dropping down to 4G. That is next to the fact that I drop down on speed after I used 20 gigabytes. Isnt this illegal? This is ridiculous for a mobile service which I pay $65 a month for. And since I also have their **************** I cannot return their products. WORST Internet and ************** provider ever. I feel like being in the early 1990's again!!Cox Communications
Date: 05/15/2025
We want to thank ****** ****** for taking the time to file his concern. In receipt of this complaint, *** spoke with Mr. ******* and we have addressed their concerns. Thank you. Cox CommunicationsReview fromCarlos S
Date: 04/30/2025
1 starCarlos S
Date: 04/30/2025
Worse internet provider, with lots of hidden fees, and probably some of the most useless support.Cox Communications
Date: 05/02/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration.Review fromReah C
Date: 04/18/2025
1 starReah C
Date: 04/18/2025
They are actually terrible. The internet goes out at least twice a week. They do nothing about itCox Communications
Date: 04/24/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. We have emailed the customer directly and provided the *** ********************** number ************, as any representative will be readily available to assist. Thank you for your time and consideration.Review fromLaura R
Date: 04/05/2025
1 starLaura R
Date: 04/05/2025
Cancellation is a pain30 minutes of algos, service was always poor. And so many outages. So happy **** now on our block so I never have to deal with these guys.Cox Communications
Date: 04/08/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration.Review fromKassandra W
Date: 03/27/2025
1 starKassandra W
Date: 03/27/2025
My family has endured one of the worst customer service experiences imaginable, culminating in a complete shutdown of our phone service with no legitimate warningleaving us stranded and scrambling to fix a mess entirely of Coxs making.We originally had both *** internet and mobile services, but after moving to a location where *** does not provide internet, we kept our mobile plan. That decision turned out to be a massive ********** the past two weeks, I received several calls from unrecognized numbers, claiming my service would be disconnected. The caller ID did not identify them as ***, making them indistinguishable from scam calls. Concerned, I reached out to Coxs official ***** number on 3/21. Their representative assured me that no official *** representative had contacted me, verified my account details, and confirmed my service was secure.Then, on 3/26, I received another call from yet another unidentified number. This time, they left a voicemail giving me a mere 10-minute warning before disconnecting my service entirely. By the time I saw the message, my service was already shut off. This happened an hour before their nearest store closed on a weeknight, leaving my family completely strandedno time to get to a store and no way to call for ******* make matters worse, when I attempted to log into my *** account via WiFi, I discovered that *** had completely closed our account, locking us out of any support options other than starting fresh through sales. Now, my spouse and I are forced to take time off work to deal with their incompetence.The way *** Mobile handled this situation was appallinginconsistent messaging, unprofessional communication methods, and an absolute disregard for customer well-being. We will be taking our business elsewhere and warning everyone we can to avoid *** Mobile at all costs.Cox Communications
Date: 03/31/2025
Dear *********,Cox Communications (***) is in receipt of your complaint filed through the Better Business Bureau.We truly appreciate your partnership as we work to address your concerns. It is our intent to provide the best, most efficient service possible and to resolve your concerns expeditiously. In response to your ongoing concerns regarding your services, an Executive Escalations Specialist was assigned to personally assist you with your ********** is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for delay. Best Regards, *** West Region ---------------------------------------------------------------------------------------- The Executive Escalations Team
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