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Complaint Details
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Initial Complaint
09/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This collection agency is trying to get money from me from five star who the equipment had been sent back to and the services had been canceled and I had filed a BBB with five star and now all the sudden theyre trying to tell me that I owe than $2,539.68 with no documentation, even after being requested for what that money is for from the collection agency when I have proof of delivery, with the BBB and email from five star that I no longer owe anything and yet theyre trying to pursue this money again with nothing but a number and no details even though its been been requested
Business response
09/27/2024
September 27, 2024
BBB/******************* Area
Attn: ****** *****
*******************************
Metairie,LA 70002
RE: ID# ********
Dear Ms. ****** *****:
This letter is in response to complaint ID ********.
On September 11, 2024, our client Five Stars Loyalty, placed a commercial account for collection in the amount of $2,539.68 against ******* *************** Wilton, contact ***** ****.
We understand from the complaint and additional documents provided that complainant is disputing this debt. On September 19, 2024, Altus Receivables Management ceased all collection. We have notified out client of the dispute and ceased all contact with claimant.
As you may know, we do not ensure the validity of our clients claims. Our duty is to verify the debt when a debtor so requests or disputes the debt.
We sincerely hope that you find our response satisfactory. Should you need any additional information, please do not hesitate to contact me.
Sincerely,
***** *******
Licensing and Compliance SpecialistInitial Complaint
09/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello,This debt does not belong to my business or any transactions associated with my business. I have filed a police report and I am demanding to cease collection and reporting of this fraudulent account. This is a formal cease and desist letter. Any further communications will be used in legal action against Altus Receivables Management. I am requesting a deletion letter from Altus Receivables Management immediately.I look forward to hearing from someone soon about my request.Thank youBusiness response
09/11/2024
September 11, 2024
Better Business Bureau
BBB/************************
******************************************* Suite 505
Metairie, LA 70002
RE: ID# ********
This letter is in response to the complaint filed with your office by ****** ******.
On August 15, 2024, our client, ADP, placed a commercial account for collection against *********************************** in the amount of $14,622.66.
Please know that we take all complaints seriously. We conducted an investigation and found that Ms. ****** was emailed all ADP invoices on 8/27/2024. Since this email to Accelerated ***********************, Altus has received an email with a police report where Ms. ****** filed identity theft. Upon receipt of the email on September ******, Altus Receivables Management has closed the matter within our agency and referred it back to our client.
We sincerely hope that your office finds our response satisfactory. Should you need additional information, please do not hesitate to contact me.
Sincerely,
***** *******
Licensing & Compliance Specialist
Email: ****************************************************************************************Initial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with , I do not have a contract with Atlus Global Trade Solutions, they did not provide me with the original contract as I requested.Business response
06/03/2024
Please find our response attached.Initial Complaint
05/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My husband and I recently received a collection notice from Altus Receivables Management in the amount of $2,943.92, erroneously addressed to the "********* Residence." Upon reviewing our credit reports, we found no evidence supporting the validity of this alleged debt, suggesting that this notice constitutes a fraudulent attempt to collect an unfounded obligation. We hereby request the immediate removal of our address from the company's database and urge a cessation of all collection attempts pending verification of this purported debt. Thank you in advance for your help!Business response
06/21/2024
June 21, 2024
Better Business Bureau
RE: ********* Residence Complaint No. ******** Case No. ********
To whom it may concern:
Altus Receivables Management, **** received this case on or about 05/10/2024. ***** communications with our client we are closing this account effective 6/21/2024. We consider this complaint closed.
If you have any questions or concerns, you may contact me at my email address below.
Sincerely,
*************************
*************************
Compliance and Licensing SpecialistInitial Complaint
05/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
ALTUS GLOBAL TRADE SOLUTIONSI have absolutely no clue as to why this agency is saying I owe them ***** I never used my business for any loans etc nothing but to get a authority active Im asking this company please send this debt whoever its from to me so I can start a investigation into this fraudulent claim I have no clue never applied for anything with my business this is a complete mistake Im asking this company to please present contracts services some kind of documentation stating where this is coming from I have no idea Im completely lost about this or please remove this debt from my business interstate solutions NC llcBusiness response
05/02/2024
We are in receipt of this complaint. We have been unable to locate an account in our system with the information provided. (Perhaps **************** can provide the name of the business.) We kindly ask **************** to reach out to D&B and provide us with a copy of the report showing the disputed record. Once we have a chance to review the report, we will be able to properly respond to ****************. If this reporting was made in error, we will address it accordingly.
Thank you for your attention to this matter.
Customer response
05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,the business in interstate solutions nc llc and I attached a screenshot of the account from dun and Bradstreet is this a lie to ignore the account I know nothing about Im confused its a account I gave the information I got to show it
***************************
Business response
05/06/2024
Please find our response attached.Initial Complaint
04/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not owe this amount. I filled out a form to destruct the shipment. Please see proof. We did not purchase the bond. Our freight forwarder purchased this without my knowledge and he disappeared.Business response
04/26/2024
Please find our response attached.Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not liable for this debt with Altus Global Trade Solutions. I do not have a contract with Altus Global Trade Solutions, they did not provide me with the original contract as I requested.Business response
04/12/2024
Please find Altus' response attached.Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Altus has contacted me twice via email - on March 9 and March 23 - and used no other form of communication to collect $869.20 for ADP reference LC/4GU. They are threatening to report my business for non-payment over "numerous attempts to contact me". However I have already paid the debt that they are allegedly trying to collect, directly to ADP on March 6, and verified receipt from ADP on March 7.Business response
04/12/2024
Please be advised that this matter was closed within our agency on 4/5/2024, as we were advised the balance was paid directly to our client. Additionally, we have requested any potential negative credit report against the business to be deleted. We sincerely hope you find our response satisfactory.Initial Complaint
03/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am writing to file a formal complaint against Associated ****************** **** for unresolved disputes regarding invoiced charges for services that have not been adequately substantiated. Despite multiple requests for detailed proof of service to justify the charges issued, such evidence has not been provided, making it impossible for Yes Sales **** to verify the legitimacy of the claimed amounts.The crux of the dispute lies in the lack of documentation supporting the invoiced services and the refusal of Associated ****************** **** to engage in constructive dialogue for resolution. Our attempts to resolve this matter directly have been met with insistence on payment without the necessary justification, culminating in their decision to mark our file as a 'refusal to pay' and threatening further action.Resolution Sought:Yes Sales **** seeks the following resolution from Associated ****************** **** through the intervention of the BBB:A comprehensive review of the disputed invoices with the provision of concrete proof of the services charged.An amicable resolution to the dispute that acknowledges the lack of sufficient evidence provided thus far.The nullification of the disputed charges in the absence of verifiable proof of service.We believe that such steps are necessary to ensure fairness and transparency in resolving this issue. Yes Sales **** is committed to fulfilling any verified financial obligations but must insist on accountability and evidence as the basis for any charges incurred.Business response
03/15/2024
Please find Altus' response attached.Initial Complaint
12/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have fallen victim to identity theft, encountering unauthorized transactions and suspicious activities associated with my identity. Although I have filed a police report, I require assistance in resolving this matter. My goal is to recover my financial losses, restore my reputation, and I seek your support in removing the fraudulent inquiry from my credit report. Your help in this situation would be greatly appreciated.------------------------------------------CRESCENT BK Inquired on Feb 23, 2023Business response
01/08/2024
Please find Altus' response attached.
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Get a QuoteCustomer Complaints Summary
34 total complaints in the last 3 years.
14 complaints closed in the last 12 months.