Complaints
This profile includes complaints for Altus Receivables Management's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 37 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Altus Global Solutions has put negative feedback on our business credit report and violated numerous FDCPA laws. They are servicing their client Allied Universal without any proof or supporting documents. We are **************************************** We have NEVER had a contract with ****************. We used to manage ****************** CONDO and we were terminated on May 31 2023. ****************** Condo and their new managing agent-*************, incurred debt of $10941.00 and later paid it off in Oct 2023. We have proof from ******* ******** a branch manager from **************** that the debt was paid off. In any regards, Altus refuses to remove their negative feedback from our credit report. We were referred to your agency by the *****************************. Altus attorney refuses to return our calls and emails. They claim they do not know how to remove negative feedback.
Business Response
Date: 12/27/2024
December 27, 2024
Better Business Bureau
BBB/************************
******************************************* Suite 505
Metairie, LA 70002
RE: ID# ********
This letter is in response to the complaint ID # ******** filed with your office by **** ******.
On October 16, 2023, our client,****************, placed a commercial account for collection against ***************************************** in the amount of $10,941.87.
Please know that we take all complaints seriously. We conducted an investigation and found that Altus Receivables Management has closed the matter within our agency and referred it back to our client on June 11, 2024.
We sincerely hope that your office finds our response satisfactory. Should you need additional information, please do not hesitate to contact me.
Sincerely,
***** *******
Licensing & Compliance Specialist
Email: ****************************************************************************************Customer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear be:Altus acted irresponsibly by prioritizing the interests of their client without due diligence. They neglected to verify whether **************************************** had any agreements or signed contracts with ****************. In reality, **************************************** was functioning solely as an intermediary between the new management company and ****************, a fact that was communicated to both parties multiple times. I possess all relevant documentation to substantiate this claim. Between October 2023 and April 2024, there were over ten phone calls made to Altus and Allied, during which **************************************** sought to rectify the negative feedback left by Altus and Allied on our business credit report. Your company has violated several ***** regulations, including making illegitimate robo-calls and using threatening and harassing language. Following the settlement of the payment in 2023, neither Altus nor **************** accepted responsibility for damaging the excellent credit of ****************************************, nor did either company know how to rectify the negative feedback. Furthermore, as of January 2, 2025, **************************************** has not received any official written communication from Allied Universal or Altus acknowledging that this error should never have occurred, confirming that the balance has been paid in full, and stating that the negative feedback from collections has been removed from our business name. I will persist in contacting our local elected officials to advocate for amendments or additions to laws that protect innocent business owners from the negligence exhibited by Altus and *****************
Regards,
**** ******
Business Response
Date: 01/03/2025
We respectfully stand by our initial response.
Kind Regards.
Initial Complaint
Date:11/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***, a known *********************** hired ALTUS management to collect moneys from my company, which I complied and have paid for. Now, *** still would not open up my account due to the fact that ALTUS claims that it takes ***** days for the last transaction to show paid on ADP's side.Year end is nearing and I hav not filed the salaries I have paid my employeees.,Business Response
Date: 11/26/2024
We do not have an open account for this complainant name or contact information.
Can you provide an account or case number?
Thank you for your assistance.
Customer Answer
Date: 11/26/2024
COMPLAINT # ******** THIS HAS BEEN RESOLVED TODAY. THANK YOU.
Sent from ***** ****** (***************************************************************************************************************)
Initial Complaint
Date:11/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had an outstanding debt of $364.42. Which we gladly paid. My problem with this company is they took an unauthorized second payment in the same amount within a week. This payment was not authorized and should not have been takenBusiness Response
Date: 11/01/2024
Good afternoon,
Please convey our apologies to Mr. ******* for the duplicate charge on his account. I'd like to inform you that a refund was processed on 10/30/2024 once our accounting departmetn identified the duplicate charge. If Mr. ********* account does not reflect the refund within the next few days, please feel free to reach out to us again. Again, we sincerely apologize for any incovenience this may have caused.
Initial Complaint
Date:10/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Debt collectors is taking more money monthly from my account than our agreed amount. I cant get thru to company to correct payment. Every time I get a case worker from collection company and tell them of the problem they tell me they no longer are working on my case. Very unprofessional and overwhelming. I have recorded video agreements with this company **** and emails from this company. Asking for them to reverse payment.Business Response
Date: 10/28/2024
This is in response to complaint number ******** filed by Ms. ******
On February 14, 2024,we received an account for collection from our client, First Data Global Leasing, in the amount of $2,714.82 against Cuddlemeals.
In the complaint, ******** explains that she had changed the amount to be deducted from her credit card. We have deleted the original amount of $25.00 and updated the new deduction to $50.00. We have also refunded the $25.00 amount that was deducted in error.
As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.
Thank you,
***** *******
****************************************************************************************Initial Complaint
Date:09/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This collection agency is trying to get money from me from five star who the equipment had been sent back to and the services had been canceled and I had filed a BBB with five star and now all the sudden theyre trying to tell me that I owe than $2,539.68 with no documentation, even after being requested for what that money is for from the collection agency when I have proof of delivery, with the BBB and email from five star that I no longer owe anything and yet theyre trying to pursue this money again with nothing but a number and no details even though its been been requestedBusiness Response
Date: 09/27/2024
September 27, 2024
BBB/******************* Area
Attn: ****** *****
*******************************
Metairie,LA 70002
RE: ID# ********
Dear Ms. ****** *****:
This letter is in response to complaint ID ********.
On September 11, 2024, our client Five Stars Loyalty, placed a commercial account for collection in the amount of $2,539.68 against ******* *************** Wilton, contact ***** ****.
We understand from the complaint and additional documents provided that complainant is disputing this debt. On September 19, 2024, Altus Receivables Management ceased all collection. We have notified out client of the dispute and ceased all contact with claimant.
As you may know, we do not ensure the validity of our clients claims. Our duty is to verify the debt when a debtor so requests or disputes the debt.
We sincerely hope that you find our response satisfactory. Should you need any additional information, please do not hesitate to contact me.
Sincerely,
***** *******
Licensing and Compliance SpecialistInitial Complaint
Date:09/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,This debt does not belong to my business or any transactions associated with my business. I have filed a police report and I am demanding to cease collection and reporting of this fraudulent account. This is a formal cease and desist letter. Any further communications will be used in legal action against Altus Receivables Management. I am requesting a deletion letter from Altus Receivables Management immediately.I look forward to hearing from someone soon about my request.Thank youBusiness Response
Date: 09/11/2024
September 11, 2024
Better Business Bureau
BBB/************************
******************************************* Suite 505
Metairie, LA 70002
RE: ID# ********
This letter is in response to the complaint filed with your office by ****** ******.
On August 15, 2024, our client, ADP, placed a commercial account for collection against *********************************** in the amount of $14,622.66.
Please know that we take all complaints seriously. We conducted an investigation and found that Ms. ****** was emailed all ADP invoices on 8/27/2024. Since this email to Accelerated ***********************, Altus has received an email with a police report where Ms. ****** filed identity theft. Upon receipt of the email on September ******, Altus Receivables Management has closed the matter within our agency and referred it back to our client.
We sincerely hope that your office finds our response satisfactory. Should you need additional information, please do not hesitate to contact me.
Sincerely,
***** *******
Licensing & Compliance Specialist
Email: ****************************************************************************************Initial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with , I do not have a contract with Atlus Global Trade Solutions, they did not provide me with the original contract as I requested.Business Response
Date: 06/03/2024
Please find our response attached.Initial Complaint
Date:05/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I recently received a collection notice from Altus Receivables Management in the amount of $2,943.92, erroneously addressed to the "********* Residence." Upon reviewing our credit reports, we found no evidence supporting the validity of this alleged debt, suggesting that this notice constitutes a fraudulent attempt to collect an unfounded obligation. We hereby request the immediate removal of our address from the company's database and urge a cessation of all collection attempts pending verification of this purported debt. Thank you in advance for your help!Business Response
Date: 06/21/2024
June 21, 2024
Better Business Bureau
RE: ********* Residence Complaint No. ******** Case No. ********
To whom it may concern:
Altus Receivables Management, **** received this case on or about 05/10/2024. ***** communications with our client we are closing this account effective 6/21/2024. We consider this complaint closed.
If you have any questions or concerns, you may contact me at my email address below.
Sincerely,
*************************
*************************
Compliance and Licensing SpecialistInitial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ALTUS GLOBAL TRADE SOLUTIONSI have absolutely no clue as to why this agency is saying I owe them ***** I never used my business for any loans etc nothing but to get a authority active Im asking this company please send this debt whoever its from to me so I can start a investigation into this fraudulent claim I have no clue never applied for anything with my business this is a complete mistake Im asking this company to please present contracts services some kind of documentation stating where this is coming from I have no idea Im completely lost about this or please remove this debt from my business interstate solutions NC llcBusiness Response
Date: 05/02/2024
We are in receipt of this complaint. We have been unable to locate an account in our system with the information provided. (Perhaps **************** can provide the name of the business.) We kindly ask **************** to reach out to D&B and provide us with a copy of the report showing the disputed record. Once we have a chance to review the report, we will be able to properly respond to ****************. If this reporting was made in error, we will address it accordingly.
Thank you for your attention to this matter.
Customer Answer
Date: 05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,the business in interstate solutions nc llc and I attached a screenshot of the account from dun and Bradstreet is this a lie to ignore the account I know nothing about Im confused its a account I gave the information I got to show it
***************************
Business Response
Date: 05/06/2024
Please find our response attached.Initial Complaint
Date:04/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not owe this amount. I filled out a form to destruct the shipment. Please see proof. We did not purchase the bond. Our freight forwarder purchased this without my knowledge and he disappeared.Business Response
Date: 04/26/2024
Please find our response attached.
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