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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
To Whom It May ********* have received a letter claiming that I owe a debt to Altus Receivables Management. Since this is in error, I request that you send me the following proof as you are obligated to do in accordance with the Debt Collection Practices Act, section ****g.* ???The original application or contract.* ???Any and all statements allegedly related to this debt.* ???Any and all signed receipts.* ???Any and all cancelled checks.Under the law, you have thirty days to supply this proof. in addition, do not contact me again via phone: From now on, we will communicate through mail.Sincerely
Business response
04/06/2023
Can we please have an extension of 14 days?Business response
04/13/2023
Please see attached.Customer response
04/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
De *************************
Initial Complaint
01/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My company, Laced By **** (account #********) not liable for this debt with ********** Global Leasing and do not have a contract with Altus Receivables Management. They did not provide me with the original application as requested.Business response
02/06/2023
Please find Altus' response enclosed.Initial Complaint
01/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company sent my business a letter demanding payment in 3 days for a debt that is not even true! This company is a scam and sending out scam letters! I want the company to penalized for this garbage! Even the grammar and sentence structure in the letter is typical of non US residents sending e-mails, ************., it is not grammactically correct!Business response
02/06/2023
Please find Altus' response enclosed.Initial Complaint
01/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
ALTUS RECEIVABLES MANAGEMENT, *** is attempting to collect an alleged debt as a third party from the business, MORICH LAND ENTERPRISE *** without written proof they are able to collect such alleged and/or any other debts in the state of ********. They have reported an account to the business' Dun & ********** account without providing any written proof. They ignored dispute requests. This is the final complaint for a legal complaint is filed in the appropriate court.Business response
02/06/2023
Please find Altus' response enclosed.Customer response
02/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and haven't seen the update to the Dun & ********** business report. I will contact Dun & ********** again after 15 days to see if the account information had been deleted.
Regards,
*********************************Initial Complaint
12/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
The alleged debt item is entirely inaccurate and incomplete, and represents a very serious error in your reporting. Regus Management has been harassing me and third parties with several collectors and reported previously to CFPB on sept 2021. The collector has been harassing me, by trying to collect some inexistent debt, and failed to verify any liability bearing my signature. 1)The collector is harassing an individual, by trying to collect the inexistent debt from a corporate that never renewed a lease, while neither the individual, nor the company ever signed and obligated both. 2)The collector and Regus Management failed to provide previously, any bearing signature agreeing on the alleged renewal agreement regarding the amount pretended. 3)The alleged renewal agreement in any case is out of the statue of limitations in any case. 4)The collector is harassing by sending emails, and calling to a corporate phone owned by my actual employer, in addition to be sending letters to a property which has caused complaints against me. The Collector has been instructed to Cease and desist any type of communication that is resulting in harassment, and potential claims due to non-compliance of federal laws under the Fair Debt Collection Practices Act, and the corresponding local state laws including the violation to individual civil rights for willful non-compliance. Failing to provide a copy of any alleged contract, or other instrument bearing my signature and may result in a small claims action against the collector, and the associates harassing. I am seeking a minimum of $1,000 in damages per violation for: Defamation Violation of the Fair Debt Collection Practices Act (including but not limited to Section *****) Violation of the Fair Credit Reporting Act (including but not limited to Section 623-b) In addition to violations to my civil rights. 5) the collector is not licensed in ***** but in ********* in addition.Business response
02/06/2023
Please find our response attached.Customer response
02/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The answer is absurd. They are breaking the law with something inexistent, and out of any question. They are trying to collect an inexisting debt, which they do not verify because no leasing agreement was ever renewed, and over the statue of limitations of the year they mention, which is no sense in first place. This collector is completely outlaw.
Regards,
*********************** *******
Business response
02/24/2023
We regret hearing that ****************** did not find our response satisfactory. However,we stand by our initial response. Please let this serve as confirmation that this matter remains closed within ********** and that all collection activity has ceased.Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My business credit report is reflecting a negative account from Altus. This is relating to contract with Spectrum that was expired during COVID as we were not utilizing their internet services anymore. Given that there's no adverse liability with this company or its affiliates we ask that the negative item be removed from our Experian business credit report. This is relating to our company ****************** and the service contract was for the address *********************************************.Business response
09/29/2022
Please find Altus' response enclosedCustomer response
09/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like to appreciate their immediate attention and the quick resolution of the issue.Thank you for your help.
Regards,
*********************Initial Complaint
09/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Altus keeps sending me collection emails even after the issue has been resolved with the original creditor. I need for them to communicate with ********* to resolve and update their own records. I do not want this issue on my credit report.Business response
09/12/2022
Please find Altus' response attached.Initial Complaint
08/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Altus Receivables Management is claiming I owe a debt of $1513.98 however they have not showed verifiable proof that the debt belongs to me. According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), Altus Receivables Management by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for their reporting services could fax, mail or email in a fraudulent account. I demand to see verifiable proof from Altus Receivables Management (of an original consumer contract with my signature on it) that you have on file for the account listed above. Their failure to positively verify this account has hurt my ability to obtain credit. Under the ***** unverifiable accounts must be removed and if you are unable to provide me a copy of verifiable proof, and you must not place this account on my credit reports. I demand that the following account be verified or Altus Receivables Management cease and desist all collection activities on this account.Business response
09/30/2022
Please find Altus' response attached.Initial Complaint
07/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company Name: RECEIVABLES MGM SYS.Account #: ******************Balance:$108.00 I am not liable for this debt in Patient First and I do not have the contract with Receivables Management Systems plus they did not provide me with the original application like I asked.Business response
07/12/2022
Please see attachedInitial Complaint
11/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I, the consumer, send a cease and desist to Altus Receivables Management (debt collector), and still harassing me. They're violating my rights.Business response
11/28/2021
Please find Altus' response to complaint ******** attached. Should you need anything else, please don't hesitate to contact me.
*********************************
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Get a QuoteCustomer Complaints Summary
34 total complaints in the last 3 years.
14 complaints closed in the last 12 months.