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Receivable Recovery Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with RECEIV RECOV plus they did not provide me with the original application like I asked.Account No: ***** Amount Disputed: $2265

    Business Response

    Date: 02/18/2025

    We appreciate the consumers position and would welcome the opportunity to discuss the personal business matter and clear up any concerns regarding her complaint, however,

    we cannot discuss personal matters in a public forum. We can be reached at ************ M-F 8-5pm.

    Best Regards,

    RRS

  • Initial Complaint

    Date:05/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****** Orthodontics. I do not have a contract with RECEIVABLE RECOVERY .they failed to provide me with original contract as i requested.i demand this account be removed from my credit report.

    Business Response

    Date: 05/29/2024

    We appreciate the consumers position and would welcome the opportunity to discuss the personal business matter and clear up any concerns regarding his complaint, however, we cannot discuss personal matters in a public forum. We can be reached at ************ M-F 8-5pm.

    Best Regards,

    RRS

  • Initial Complaint

    Date:05/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Receivable Recovery. I do not have a contract with Orthodontic Specialists they did not provide me with the original contract as I requested.

    Business Response

    Date: 05/07/2024

    We appreciate the consumers position and would welcome the opportunity to discuss the personal business matter and clear up any concerns regarding her complaint, however, we cannot discuss personal matters in a public forum. We can be reached at ************ M-F 8-5pm.

    Best Regards,

    RRS

  • Initial Complaint

    Date:04/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been harassing me about money that is due to them. I am unaware of any charges that occurred in my name for the listed companies as such. Hippa was violated in this company obtaining my personal and health information from a third party company in which they are doing business with. I am demanding that the said account and accounts affiliated with this company be removed immediately from my credit report and from each reporting credit agency. My rights have been violated by sharing and obtaining my personal information without my acknowledgement. The two said companies whom have violated my hippa rights are Receivable Recovery LA and third party company ****************************** of *******.

    Business Response

    Date: 04/29/2024

    Thank you for the opportunity to respond to this consumer concern.While we do not discuss personal business matters in a public forum, we would gladly help this consumer with any additional information needed to clarify why the account is in our office.
    We can be reached M-F 8am-5pm at ************.

    We look forward to the call,

    RRSs why here...

  • Initial Complaint

    Date:04/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never done business with this company. Ever. They have continued to send Recovery Notices to my legal home address to someone named ******************************* for the past 2 years. I have attempted to call for correction and today I faxed them. This is not accurate and I want this stopped now. This company refuses to accurately bill the person named ********** and if I must take them to court, I will.

    Business Response

    Date: 04/25/2024

    We appreciate the consumers position and would welcome the opportunity to discuss the personal business matter and clear up any concerns regarding his complaint. We can be reached at ************ M-F 8-5pm.
    I am confident the consumer will have his communicated concerns resolved when he contacts our office.
    Best Regards,
    RRS

  • Initial Complaint

    Date:11/22/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an insurance bill that shouldve been written off

    Business Response

    Date: 11/22/2023

    Please contact our office at ************ M-F 8am-5pm so that we may gain further information to help resolve this personal business matter.
    Thanks,

    RRS

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable and should not be held liable in any form for this debt with DAVIE ORTHODONTIC SPEC OF SF. I do not have a contract with RECEIVABLE RECOVERY. They did not provide me with the original contract as I have requested from them.

    Business Response

    Date: 11/06/2023

    Thank you for allowing us the opportunity to answer this consumer concern. We are not able to speak in a public forum about the issue, but we are available to provide information to the consumer directly M-F 8am-5pm CST at ************ at their earliest convenience.

    Best Regards,

    RRS

     

  • Initial Complaint

    Date:10/23/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************* - **** ************************************************************************************************* October 21, 2023 Receivable Recovery LA ****************************************************************************** Subject: Dispute of Account Not Belonging to Me ***** Orthodontic Specialist of South ******* Dear Sir/Madam,I am writing to formally dispute the existence of an account that has appeared on my credit report, supposedly associated with ***** Orthodontic Specialist of South *******. It has been brought to my attention that this account is under your management.I would like to make it clear that I have never engaged in any business or transactions with ***** Orthodontic Specialist of South *******. After thoroughly reviewing my credit report, it has become apparent that this account has been mistakenly attributed to me. I suspect this to be a case of mistaken identity or possibly a result of identity theft.I request that you conduct a comprehensive investigation into this matter and take immediate action to rectify the situation by removing this inaccurate account from my credit report. Additionally, I would appreciate any pertinent information that could shed light on the origin of this error and the measures being taken to resolve it.Please dont hesitate to contact me at the address provided above or via email at ************************ should you require any additional information or documentation to expedite the resolution of this matter.Thank you for your urgent attention to this issue.Sincerely,*********************************

    Business Response

    Date: 10/23/2023

    Thank you for allowing us the opportunity to answer this consumer concern. We are not able to speak in a public forum about the issue, but we are available to provide information to the consumer directly M-F 8am-5pm CST at ************ at their earliest convenience.

    Best Regards,

    RRS

    Customer Answer

    Date: 10/26/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************************

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable and should not be held liable in any form for this debt with DAVIE ORTHODONTIC SPEC OF S F, I do not have a contract with RECEIVABLE RECOVERY. They did not provide me with the original contract as I have requested from them.

    Business Response

    Date: 09/11/2023

    Thank you for the opportunity to respond to this consumer concern.While we do not discuss personal business matters in a public forum, we would gladly help this consumer with any additional information needed to clarify why the account is in our office.
    We can be reached M-F 8am-5pm at ***********.

    Best Regards

  • Initial Complaint

    Date:08/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *********************************. I do not have contact with *********************************, they did not provide me with the original contract as requested.

    Business Response

    Date: 08/28/2023

    Thank you for allowing us the opportunity to answer this consumer concern. We are not able to speak in a public forum about the issue, but we are available to provide information to the consumer directly M-F 8am-5pm CST at ************ at their earliest convenience.

    Best Regards,

    RRS

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