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Business Profile

Insurance Agency

TransAmerica Insurance

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    07/19/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I took a loan out in my paid up life insurance policy. I lived at the same address the check was sent to for 7 years. I never received a interest statement I was in and out of the hospital Then trying to hold down a job to pay the rent After I moved the insurance company sent me a ****r. Stating over 3000$s of the 5000$!policy had been subtracted from the policy I tried over and over again to get information The representative would not provide any information Then I was told a few months ago to 282$s. I paid ********* told me the policy was no good. Thx en a rep told me I could on it yo get the interest paid So I sent 25$s then received a interest statement saying 800$s was due in two weeks or the policy had maxed out Its not he same terminology I took the policy out in ****. Never made a late payment. N this is what happened to it

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BBB Rating & Accreditation

A+

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Contact Information

3850 N Causeway Blvd Ste 1125

Metairie, LA 70002-8143

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(504) 258-1666

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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