Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Abominable, **************************** from every level of the organization. 1st Visit/Drop Off Date: Friday, November 22, 2024 Picked Up Date: Monday, December 2, 2024 IMPORTANT NOTE: I was going to use my credit card to pay for services. I was told that they were going to charge me $88+ extra because I was using a credit card. They offered me to have the shuttle driver bring me to the bank to get cash. I accepted the offer. The shuttle driver took me to the bank, waited for ne to complete my transaction, and brought me back to Cadillac of New Orleans. Wow! I would LOVE to know the cost of using the shuttle driver versus waiving the fee for the first time. It seems wasteful to the customer paying a $3500 bill for defective headlights plus having to return multiple times to resolve that issue. 2nd Return Date: Wednesday, December 4, 2024 Technician said he could not fix because 1 connector attached headlights, not multiple connectors, new headlights needed to be ordered; returned vehicle immediately back to me as part had to be ordered 3rd Return Date: Friday, December 6, 2024 FINAL EXPERIENCE INVOKING THIS COMPLAINT ***** ********, THE GENERAL MANAGER HUNG UP ON A CUSTOMER ***** ******, THE SERVICE MANAGER NON-EXISTENT, OBLIVIOUS Other Cadillac of New Orleans Service Issues:****, service representative, gave misinformation i.e. shuttle was coming to pick me up, waited 1 hour then had to get Lyft ride ***** (or ******) took my information when **** was out of the office. She said she would enter my appointment for Friday at 8am, but there was no appointment. Receptionist, I think ****, told me ***** ******** was not there and she couldnt send me to his voicemail. However, ***** picked up the phone when I asked to speak to any manager ******* **** up on me. She said the line got disconnected while she was looking for a manager, but she did not call me back.

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue with the navigation system in my car. I brought the car in at the beginning of August and we are now 4 months out and my issue is still not resolved. I brought in my car about 3 times and they could not figured out what the problem is. I was told that they're going to talk to the shop ******* and that I was suppose to get a call and they were also going to contact General Motors. That has been about 1 months ago and I still never received a call back regarding that either. No one in there has ever called me to give an update on what's going on with my car except for one time. I feel as if I'm being pushed to the side and not being treated fairly as a customer.

• Initial Complaint

  Date:06/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent our car to get fixed they told us we have to pay 1488 so we said okay and they said they said it was fixed but than the car started smelling like gas and the check engine sign popped up so we sent it again and they said something else need to be fixed and told us we have to pay 1111 so we said okay but than the check engine sign popped up again now weve been waiting for six days for the car to be fixed and every time we call they say that either the part is far away or out of stock and we need the car

• Initial Complaint

  Date:03/08/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Most deceitful and manipulative dealership Ive ever purchased from. I tried to cancel my warranties in August of 2023, but the dealership never submitted paperwork until January 31, 2024. After 5 months of being given the run around, I find out they were NEVER CANCELED! *** emailed, called, and left voicemails several times requesting to speak with the *** but he refuses to call or email me back. Ive been to the dealership in person and he hides behind a desk. They over charge and mark up your warranties without disclosing the contract prices intentionally, and instead sell you on final vehicle monthly payment amount. I have original paperwork showing I did not sign or approve for a mark up of $6,000 that this GM could profit from. The finance managers signature is not on the paperwork either, because he didnt want it disclosed to me!!!! They still will not contact me to make this right. They are crooks, and wont even return my call!

  Customer Answer

  Date: 03/29/2024

  At this time, I have been contacted directly by Cadillac of New Orleans regarding complaint ID ********, however my complaint has NOT been resolved because:
  
  Im still waiting on ***** the general manager to review the numbers, and decide how much of a refund I am owed.
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  Sincerely,
  
  ***************************
  

  Customer Answer

  Date: 05/16/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Cadillac of New Orleans has been resolved.
  
  (By clicking "OK", your complaint will be closed as Resolved.)
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:12/12/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased a **** Cadillac xt6 from this dealership on October 26. When the paperwork was reviewed, I found that this dealership overcharged me $**** above sticker price. I called them on Monday, October 30 and spoke with *************************. I informed her of this and she became defensive and mentioned that she will have *********** call me. I asked why that was necessary when she was the one manipulating the numbers. She again mentioned that the salesman would call me. Meanwhile, the salesman never called and I called again and spoke with the guy in finance. He basically only read from the paperwork. The employees from this business never mentioned nor said there was going to be a charge over the sticker price. It was never spoken nor discussed. Once I didnt get any response from this team, i consulted Cadillac corporate who agreed to assist, and recently replied that they cannot assist and had me on standby for over a month. I am angry with the unethical and poor integrity that has been displayed by this company. Also, there has never been anyone to follow up to check on me nor inquire on needs. This is poor sales and a huge problem provided the amount of money spent here. I am seeking return of the ******************************************************* regards to the true price of the vehicle.

  Customer Answer

  Date: 01/01/2024

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Cadillac of New Orleans regarding complaint ID ********.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went there for a diagnostic I told them my car was blowing hot air I was told by my mechanic who changed the compressor he said the gages dont lie its my compressor he had put it on my car a year ago Cadillac service advisor *************************** said their diagnostic found condenser covers by radiator shroud not installed in proper place removed bumper to install shroud checked Freon level checks ok ** blows cold after installation thats not true the ** still blowed hot air when I checked it before leaving I told ************* he rechecked it while I waited in the lobby his diagnostic was wrong and didnt solve my problem on my ** they told me my car is fix and it wasnt fix he had me pay first before getting my car to me it still was blowing hot air after rechecking it they said its my compressor what I told them from the start I just needed their diagnostic to confirm if its my compressor or not yet it didnt confirm it to be the compressor the first time after fixing it and said its ******** wasnt the second time after rechecking it ************** confirm it was my compressor how they didnt know that when they checked it the first time I asked to speak with a manager he said he was going get ***** I presume ***** is the manager and I asked for corporate phone # unfortunately I didnt speak to ***** or any manager he came back with a **** # and said this the best they can do 4 me I need to call and set up an investigation I did the same day my car was ready July 24,2023 I had brought my car there July 19,2023 and allow them to fix it since they assure me they diagnostic is my problem on July 20,2023 they charged me ****** labor ***** parts ***** misc. charges ***** sales tax total ****** for a problem that was not fix I asked ************** for my money back he said I cant get it back they did the work and conclusion with the investigation they said they tried to work after someone prior worked on my car yet he never mention to me from the start that could be a problem and if they feel it would be a problem why take the job and complain after they werent successful wit fixing the problem actually its not prior work on my car the problem the problem is they diagnostic was wrong and that was told to me before I allow them to work on my car Im out of all that money for a job that they lied and said they fixed the ** and its blowing cold air and its not it has the same problem when I came there the ** is still blowing hot air please help me if you can thanks

• Initial Complaint

  Date:06/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 12,2023 my 2023 Cadillac XT5 luxury premium SUV got passage side hit. Called State Farm did a claim. Brought it a week later to Cadillac of New Orleans for repairs. They have withheld my truck this is the 3rd week. Went to pick up this morning. Said it was ready on Friday. Get there this morning dripping paint on truck. N liner on the side is not proper fixed . They tried to fixed it. No luck . I requested for new liner . State Farm is working on it. Cadillac of New Orleans has cause me major problems. I flew in last night from out town and stay at cold Airport and pd Uber almost 30 dollars to bring me 6 miles. *** all of this fololiness. Then late for work. They had to someone to drive me to work 28 miles. **** a mess. I dont feel like State Farm needs to pay any money on their errors. I dont feel like that I own the body shop anything behind all of this. Please contact Corporate on this matter. Upset customer.

• Initial Complaint

  Date:05/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2023, I purchased a Cadillac from Cadillac of New Orleans. We agreed on a price of $41,000. The salesman presented me with some hand written figures that he claimed would be my monthly payment. The figures he displayed was quite different than what I had calculated so I asked him to show me how he obtains them figures. The salesman left for a few minutes and returned with the business manager, Mr. *************************** who tried to convince me that I was able to afford the monthly payment. After continuously insisting that he show me how he obtained that figure, ******************** went into his office and returned with a sheet of paper that displayed the selling price along with 3 different dealer packages that he had included. I expressed to him that I did not consent to neither of the packages, nor did he ask me. ******************** then told me that there is no way around the $1,295 figure shown because it covers Cadillacs Pre-Owned (***) warranty. I argued that the vehicles listing stated that a 1-year/unlimited mile limited warranty was included and did not mention a fee. Once again, he stated that there was no way around the charge for the *** warranty so I went ahead and purchased the vehicle and warranty. A few days later, while reviewing my online Cadillac Ownership account, I noticed that it listed 5 different warranties that are still active on my vehicle: however, it did not list my *** warranty. I then contacted a Cadillac Customer Assistance representative who acknowledge that she did not see it either. She also stated that the dealership was supposed to give me a written copy also which they did not. Lastly, she mentioned that the dealership was not supposed to charge me for the *** warranty because it is one of the perks you get when you purchase a Certified Pre-owned Cadillac. In conclusion, not only did Cadillac of New Orleans scam me out of $1,295 they are refusing to give me a copy of my *** warranty after I purchased a Certified Pre-owned Cadillac.

  Business Response

  Date: 05/31/2023

  ************** bought a vehicle was that sold as a Certified Pre-Owned vehicle.  In all of his dealings with the dealership it was communicated to him.  I have attached proof as to when the sale was reported to Cadillac.  As of that date, it assumed all benefits of Cadillac's CPO Program.  As for copies of he warranty, it was explained thoroughly several times.  It was further communicated that there is no actual paperwork to provide to him.  Much like that of a new car warranty from a manufacturer, the vehicle will assume all of the benefits upon reporting of the sale.

  Therefore, ************** will not be receiving any copies of said warranty, nor a refund of $1295.

   

  Customer Answer

  Date: 06/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  
   
  

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not accept the response made by the business to resolve this complaint because first of all, it is untrue that they communicated several times to me that there was no actual paperwork. The business manager kept consisting that he gave me a copy of the warranty at the time of sale which was also untrue. I have included copies of text messages from the salesperson, ********************************* (aka ***) and I discussing this matter. The warranty was submitted to my Cadillac Owners online account only after I got Cadillac Customer Assistance involved. I was also notified by one of their representatives, that I should have not been charged for the warranty because it is an added perk to consumers who purchase a used Certified Pre-owned vehicle. I have also included a photo of our agreed upon price of the vehicle along with a few add-ons they tried to include without my knowledge or consent. After complaining about the add-ons, the business manager stated that there was no way to get around not paying for the *** Warranty because it comes with the vehicle. He did agree to remove the $1,995 add-on charge stating that it was the only one that could be possibly removed. I assume that this is a common practice for this dealership in order to scam consumers out of thousands of dollars; therefore, I am still requesting to be reimburse for the $1,2995 I was charged for the *** warranty.
  
  Regards,
  
  *************************
  
   
  

  Business Response

  Date: 06/14/2023

  We've attempted several times to resolve this matter with Mr. *********** We have exhaustively explained, that there is not any documentation to provide for the *** Warranty.  The sales has been reported to Cadillac and the *** warranty is effective of that date.  We would like to be if further assistance, yet, we have done everything we normally do and have provided a level of service commensurate with the Cadillac Experience.