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Business Profile

Savings and Loan Associations

Fidelity Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Savings and Loan Associations.

Complaints

This profile includes complaints for Fidelity Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fidelity Bank has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Fidelity Bank

      PO Box 5990 Metairie, LA 70009-5990

    • Fidelity Bank

      222 Baronne Street New Orleans, LA 70112

    • Fidelity Bank

      2828 General Degaulle Drive New Orleans, LA 70114

    • Fidelity Bank

      5530 Crowder Road New Orleans, LA 70127

    • Fidelity Bank

      12001 S Carrollton Avenue New Orleans, LA 70118

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/12/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 30, 2023 I received a text from the bank fraud department informing me someone attempted to access my account using my debit card. I spoke with someone Name ****** who told me my card would be disabled immediately. I also spoke to someone with the fraud department who told me someone tried to get $500 out of my account 5 times, and they used my card number at several other places. On 11/30/23 I spoke to ******* Manager at Fidelity Bank on ********************** and she told me the fraud department wasnt able to ****** payment of $381.55 paid through a square app to sneaker store called Deadstocks LLC US. I was also told the bank has to contact **** for my money back. On 12/1 the funds were successfully withdrawn, and on 12/2/23 another $381.55 was withdrawn to the same sneaker company listed above. I informed the bank again speaking to ******. I was told give me some time to speak to the fraud department about this. I received my money back because the card was disabled, and the thieves had two payments withdrawn on two separate days. 12/1/23 I went to the bank to see when would I get my money back into my account, and was told I have to wait until **** reply, the fraud department investigates fraud within 10 business days. I was told until then I cannot get a courtesy deposit of my money back into my account. I have not paid all of my bills, lights could be cut off any day, cell phone bill is due, and Im due to receive another deposit to that bank on 12/14/23. No one calls back to follow up on this, and when I called I am told I have to wait the 10 business days. Thats 12/14 or 12/15. I need my money back so that I can take care of my bills.

      Business Response

      Date: 12/29/2023

      Please see attached complaint response regarding complaint ID # ********.

      Thank you,

      ***************************
      CRA Officer/Compliance ***************************************** Box 5990
      ********, ** 70009
      www.bankwithfidelity.com
      *******************************************************
      Phone: ************


      Customer Answer

      Date: 01/03/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    Fidelity Bank is NOT a BBB Accredited Business.

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