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Business Profile

Veterinarian

Good Hope Veterinary

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I boarded my dogs for the first time on the day of March 3rd through March 6th. Upon drop off, I did warn of possible anxiety of *** (my 6 year old pup). I did NOT receive any calls over the weekend of any issues but when I picked him up Monday morning, the skin on his nose was completely gone and he was covered in blood. They informed me that he was anxious, but nothing was done about it. I spent almost $400 to have my dogs terrified and my *** injured due to the weekend provider not caring about his anxiety. •Transaction total: $382.00 •Incident occurred March 3, 2023-March 6, 2023 •They said he would be taken care of and I’d be contacted if issues occurred: I was not. •They tried to resolve by offering to actually look at the damage, but this was days later and I have already had him treated myself. I refuse to return.

    Business Response

    Date: 03/27/2023

    Owner states that patient was covered in blood when she picked up but this statement is inaccurate.  *** had a 1" x 1/8" abrasion across the bridge of his nose due to burying his food with his nose in his towel.  ***'s wound was not due to anxiety and he was evaluated by the veterinarian for his nose.  Owner was contacted and offered free medical care.  The desired settlement of $382 requested with the complaint includes other medical services for *** and another patient.  Good Hope Veterinary Hospital is willing to refund boarding fees associated with the patient during the time period.

    Customer Answer

    Date: 04/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 19614389, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

Good Hope Veterinary is NOT a BBB Accredited Business.

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