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ComplaintsforSereen Beauty Supplies
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The transition with this business was made on 11/28/22.The amount of money that was paid was, $21.88. I tried to get an even exchange on a hot comb that was damaged when I opened the box and the manager told me no, even though I had the receipt and the product. He stated that it is hard to believe that it came out the box like that. I then proceeded to ask if I can just get my money back. The manager then went on again to say no. Overall, I was unable to get an even exchange for the product or get a reimbursement so I left with a malfunctioning product and I didnt get any money back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.