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Business Profile

Car Rentals

Hertz Car Rentals

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Daniel C

    Date: 06/25/2024

    Upon arriving to hertz counter it was accessible or ADA ********** My fianc who uses a wheelchair couldnt reach the pin pad or see the computer screen for her reservation. She was also charge per a day to add a driver which under their policy states if the person renting is handicap/disabled that to add an additional driver would be no charge. When we questioned it they said that wasnt the case. Were also AAA members which also under their policy states no additional charge for a driver to be added. They refused to give us the refund. Also once returning the vehicle no one would assist us back to the arrival gates by driving us because they said we werent platinum members. I can reasonable say that I understand why hertz is being sued for discrimination when it comes to accessibility or handicap problems because they dont follow the policies or procedures set in place or make accommodations. My fiance wants her money refunded for the additional drive being added immediately especially since its under their website we shouldve be charged.

  • Bobbie G

    Date: 03/24/2024

    Scammers DO NOT RENT FROM....they double charged my credit card....after return of vehicle...got a price thru priceline and was charged full amount before got the car than after return of vehicle hertz charged more per day n the week had car 11 days and they charged more money to my credit card....BEWARE DO NOT RENT FROM HERTZ u will pay double to what you originally agreed to and you physically can not call and talk to a live person

Hertz Car Rentals is NOT a BBB Accredited Business.

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