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Business Profile

Construction

Prostar Builders

This business is NOT BBB Accredited.

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Complaint Details

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  • Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    Since march 2021 prostar builders was paid by my insurance company almost 40 k for a new roof and to fix my water damaged closet. They finally put on my roof in sept 2021. Despot all the calls and emails they will not send someone to fix my closet or refund my money. They were paid *****. By State Farm for my closet.Prostar builders *********** ***** cell ************ She handled my transaction. At this point I would rather them refund my money and I will get someone to fix my closet.

    Customer response

    05/27/2022

    At this time, I have been contacted directly by Prostar Builders regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]i told them they could send me the money my insurance co sent them but they have not nor did t hey say they would. Unresolved.

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

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