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Business Profile

Financial Services

Crescent Bank
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Crescent Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost my car due to an automobile accident. My GAP coverage paid off this car. However, the total amount is showing up on my credit report.

      Business Response

      Date: 04/22/2025

      Reference Number: BBB 23228221

      We have received your Complaint about credit bureau reporting.  We can confirm the reporting to the bureaus is correct and in compliance with reporting requirements.  The *** claim was denied due to a negative deficiency balance; however, they will process the product cancellation IAO $357.04 and that will be applied to the balance of the account.We have sent you copies of all correspondence, and a statement of account to your address.
      Please call us at ************ to discuss your account.


      Thank you,
      Crescent Bank Complaint Department 

      Customer Answer

      Date: 04/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I was told that my car, a 2020 ****** Corolla, that I lost due to a car accident was sold at an auction. This car had GAP coverage, but my GAP claim was denied. I want to know why my GAP claim was denied. Second, I want to know the amount that my car was sold for and something from the company in writing showing the sale amount.

      Regards,

      ****** ********

       

      Customer Answer

      Date: 04/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I was told that my car, a 2020 ****** Corolla, that I lost due to a car accident was sold at an auction. This car had GAP coverage, but my GAP claim was denied. I want to know why my GAP claim was denied. Second, I want to know the amount that my car was sold for and something from the company in writing showing the sale amount.

      Regards,

      ****** ********

       

      Business Response

      Date: 04/23/2025

      All requested supporting documentation was mailed to the address on the complaint on 4/22/2025.  Please allow **** mail time to receive

    • Initial Complaint

      Date:04/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted them asking them to please take loan payoff off my credit report. I need to move and it's affecting me getting a loan. First off, they closed my account and I couldn't make a payment online, they NEVER sent me a bill or letter. Car was totaled so I thought everything was fine since account was closed. But if my sister hadn't called, we would have never known there was balance. Now because of this, me and my disabled mom will be homeless.

      Business Response

      Date: 04/16/2025

      Reference Number: BBB 23206040

      We have received your Complaint about credit bureau reporting.  We can confirm the reporting to the bureaus is correct and in compliance with reporting requirements.  There are no goodwill waivers on bureau reporting.  If you are disputing the loan, please follow the bureau dispute process and complete all the required fraud paperwork and police report.  We sent the Statement of Account and all documentation to your address. 
      Please call us at ************ to discuss your account.


      Thank you,
      Crescent Bank Complaint Department 

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered in to a loan in 2018 and due to the dealer and the banks shady practices, at the end of my financing term of 6 years the bank said I still owe $15,000 which is ridiculous as I had paid over $50,000 over the course of the loan. I voluntarily gave them the car at the end of the loan term, but refused to pay that amount as it is fraudulent. They proceeded to send a report person to my home when I voluntarily turned o we the car and then sold at auction for *******, and are now trying to collect this bogus amount from me. I see from the complaints that I am not the only one with these issues, this company seems k own for these shady practices.

      Business Response

      Date: 04/07/2025

      Reference Number: BBB 23164662

      We have received your additional Complaint about credit bureau reporting.  We can confirm the reporting to the bureaus is correct and in compliance with reporting requirements.  If you are disputing the loan, please follow the bureau dispute process and complete all the required fraud paperwork and police report.  We sent the Statement of Account and all documentation to your address provided.



      Thank you,
      Crescent Bank Complaint Department 

    • Initial Complaint

      Date:03/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****************. They did not contact me with the original contract as requested.

      Business Response

      Date: 04/04/2025

      The complaint is addressed to Crescent, however the detail is disputing a debt with *****************  Crescent is not affiliated with that company. 

      Customer Answer

      Date: 04/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 

      There was a glitch in the system as I was making the complaint, and the system created duplicate inaccurate complaints.


      I am not liable for this debt with Crescent Bank. They did not contact me with the original contract as requested.

       
      Regards,

      ****** *******

       


      Business Response

      Date: 04/07/2025

      Reference Number: BBB 23101120

      We have received your additional Complaint about credit bureau reporting.  We can confirm the reporting to the bureaus is correct and in compliance with reporting requirements.  If you are disputing the loan, please follow the bureau dispute process and complete all the required fraud paperwork and police report.  We sent the Statement of Account and all documentation to your address provided.



      Thank you,
      Crescent Bank Complaint Department 

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the account referenced under account number ********* that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with CRESCNT .Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

      Business Response

      Date: 04/07/2025

      Reference Number: BBB 23085785

      We have received your complaint about credit bureau reporting.  We can confirm the reporting to the bureaus is correct and in compliance with reporting requirements.  If you are disputing the loan, please follow the bureau dispute process and complete all the required fraud paperwork and police report.  We sent the Statement of Account and all documentation to your address provided.
      The loan was sold to ********************** in December of 2024 and the bureaus have all been updated to reflect that. 
      ***************************
      ***************************************************************************************************************************
      Tel:**************


      Please feel free to call them with any additional questions.



      Thank you,
      Crescent Bank Complaint Department 

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a formal notice of intent to sue for your continued violations of the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA) due to your failure to correct inaccurate information on my credit report.Your company's negligence has caused significant financial and personal harm. If these inaccuracies are not corrected immediately, I will pursue legal action under the following statutes:FCRA 15 U.S. Code 1681n Civil Liability for Willful Noncompliance FCRA 15 U.S. Code 1681o Civil Liability for Negligent Noncompliance FDCPA 15 U.S. Code 1692k Civil Liability for Debt Collection Violations Please update or delete the following from my credit report:CRESCENT B&T Account Number: *********DELETE this account immediately in compliance with 15 U.S. Code 1681e(b) and 15 U.S. Code 1681i(5). I never gave written consent for this report under 15 U.S. Code 1681bthis is a violation of U.S. Law (5 U.S.C. 552a).You have 30 days from receipt of this letter to remove all disputed items or provide legally sufficient documentation proving their accuracy. Failure to do so will result in legal action seeking $5,000 per violation for:Defamation Financial Injury FCRA Violations Penalty of Perjury Violations of 15 U.S.C. 1692g Failure to Validate Debts Violations of 15 U.S.C. 1681b Permissible Purposes of Consumer Reports Supporting Documents:Enclosed are copies of my drivers license, proof of address, and other documents supporting my dispute. Additionally, I am filing complaints with the Better Business Bureau (BBB), ************************************ (****), and other relevant authorities.I expect your immediate attention to this matter.

      Business Response

      Date: 03/17/2025

      We have received your complaint about credit bureau reporting.  We can confirm the reporting to the bureaus is correct and in compliance with reporting requirements.  If you are disputing the loan, please follow the bureau dispute process and complete all the required fraud paperwork and police report.  We sent the Statement of Account and all documentation to your address provided in this complaint.
      Please call *************************** at ************** to discuss settling your account.


      Thank you,
      Crescent Bank Complaint Department 

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Loan was bought by crescent bank in sept of 2021 2. I never signed a contract with them 3. Had a ******% interest rate yet my credit report shows APR of 20.02%4. Paid loan off Feb 21, 2025 5. Told it would reflect on credit report after their reporting date of the 28th of the month. Yet to reflect 6. Still havent received the title for my vehicle 7. **************** is not American and rude as all get out 8. Made first payment in sept 2021 with balance of $14950.53 9. Monthly payment was $464 10. Total loan was $19360 and total interest was $14048 at 72 months 11. Initial purchase was from ******* dealership in ************, IN on Aug 30, 2018 12. Credit report still shows past due and not paid off or in closed status. 13. That the last payment was Dec 11, 2024. It says its in derogatory status. 14. that there are 2 repossessions on it and there was only one 15.. that there were no on time payments made on this account 16. After many phone calls and correspondence to them there have been ZERO resolutions

      Business Response

      Date: 03/07/2025

      Reference Number: BBB 23028502

      We have received your Complaint about credit bureau reporting.  We can confirm that the reporting to the bureaus is correct and in compliance with reporting requirements.  If you are disputing the loan, please follow the bureau dispute process and complete all the required fraud paperwork and police report.  We sent the Statement of Account and all documentation to your address.
      Please call us at ************ to discuss your account.


      Thank you,
      Crescent Bank Complaint Department 

      Customer Answer

      Date: 03/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      It still shows that its behind on payments and that there are 2 repossessions. There was only 1!!!

      Regards,

      ******* ******

       

      Business Response

      Date: 03/10/2025

      Crescent Bank has determined that the account is reporting properly. Please review your account directly with the individual credit bureaus. 

      Please call us at ************ to discuss your account.


      Thank you,
      Crescent Bank Complaint Department 

      Customer Answer

      Date: 03/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Look at what I last submitted 

      Regards,

      ******* ******

       

      Business Response

      Date: 03/17/2025

      Bureau reporting has been verified as accurate and proof was mailed to customer.

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dispute inaccurate items on my credit report CRESCENT BANK AND TRUS Account number: ********* Amount: $ ********************************************************************************************* accordance with FCRA 605B. Could you please take a look at the documents? I've observed that some of the listed accounts seem to be inaccurate, which is worrying to me.

      Business Response

      Date: 03/07/2025

      Reference Number: BBB 23028502

      We have received your Complaint about credit bureau reporting.  We can confirm that the reporting to the bureaus is correct and in compliance with reporting requirements.  If you are disputing the loan, please follow the bureau dispute process and complete all the required fraud paperwork and police report.  We sent the Statement of Account and all documentation to your address.
      Please call us at ************ to discuss your account.


      Thank you,
      Crescent Bank Complaint Department 

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've paid Crescent Bank, ******* and paid initially 4000 down. My balance 22, 335 and was 22, 720! How can my balance not reflect any of my 7 payments!? They are stating interest but actually their taking my money and not posting my payments to my loan balance, please investigate and I feel I'm throwing my money away. Trying to pay this car down but they are being dishonest.

      Business Response

      Date: 02/19/2025

      Reference Number: BBB 22952152

      We have received your complaint about your retail installment contract.  We will be sending you a copy of your contract that will reflect the details of your vehicle purchase, including any downpayment.  We will also send over your payment history for your Simple Interest Retail Installment contract that accrues interest daily.  Please review how each payment is applied and if you have any questions or any payments that have been made that are not reflected, please contact us at **************, or write to us directly at Crescent Bank, P.O. ******************************, with any additional questions.

      Thank you,
      Crescent Bank Complaint Department 

    • Initial Complaint

      Date:02/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Dispute of Unauthorized Credit Inquiries I am writing to formally dispute the following unauthorized hard inquiries on my ********** credit report:CRESCENT BK 11/16/2024 CRESCENT BK 01/08/2025 I did not authorize these entities to perform a hard inquiry on my credit report. Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. *****, a consumer reporting agency may only furnish a credit report if there is a permissible purpose. Since I did not provide consent for these inquiries, they constitute a violation of my rights under the *****Additionally, under 15 U.S.C. 1681i(a)(1), I have the right to request an investigation into the accuracy of the disputed items. Please conduct a thorough reinvestigation and remove any inquiries that cannot be verified as authorized by ***** light of the **** lawsuit filed against ******** on January 7, 2025, I request that you ensure a proper investigation is conducted and not merely rely on unverified responses from the furnishers. Please provide me with written confirmation of the results of your investigation within 30 days, as required by law.For your reference, I have attached a copy of my identification and a copy of my credit report highlighting the disputed inquiries.Thank you for your prompt attention to this matter. I look forward to your response confirming the removal of these unauthorized inquiries.Sincerely,****** *********

      Business Response

      Date: 02/13/2025

      Dear Ms. ************** We are in receipt of your dispute concerning the credit report inquiry that was obtained by Crescent
      Bank.
      It appears that you were shopping at ******* ********** for a 2024 ********** Eclipse Cross on
      11/16/2024 and 1/8/2025.
      While at Daytona **********, you supplied the dealership with personal information for your application
      to be submitted on your behalf for consideration of an ******************. Obtaining a credit report in
      connection with the extension of credit is a permissible purpose under The Fair Credit Reporting Act.

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