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Business Profile

Garbage Removal

Metro Service Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

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Complaint Details

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  • Initial Complaint

    11/18/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Metro Service Group has been contracted for our trash services to provide pickup for three times a week. For the last four months, they have been failing to uphold their end of the contract. They have come for pickups once every week and a half. ********** bill monthly. When we contact them, they tell us they are having labor shortages, their trucks are broken, or flat out lie and say they are on their way. This is adversely affecting our community. They have attempted to charge us the fulI contractual amount ($1800 monthly) despite not providing services. We think this is fundamentally unjust and an example of unethical business practices. I am the homeowner's association president.

    Customer response

    11/18/2022

    I am the president of the ************ Homeowner's Association. 

  • Initial Complaint

    05/20/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    Cant seem to get a trash can delivered. I requested one on April 18 2022. Was never delivered. Requested again on April 29 2022-was never delivered. My husband called them earlier this week-May 16 2022. Was told a supervisor would be in contact. Still no phone call. Trash was picked up today and they still havent dropped off a cart.

    Customer response

    06/09/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Metro Service Group Inc regarding complaint ID ********.

    Regards,

    *****************************

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BBB Rating & Accreditation

A-

This business is not BBB Accredited

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Businesses in this category

Years in Business: 36

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

New Orleans, LA 70127

Visit Website
(504) 520-8331

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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