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116 Customer Reviews
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Review from Genesis K
5 stars02/11/2025
PosiGen made switching to solar so easy! No credit check, no upfront costs, and they even improved my homes energy efficiency before installing the panels. Their team was professional, and the process was smooth from start to finish. Ive noticed real savings on my electric bill, and the best part is they include maintenance and monitoring, so I dont have to worry about a thing. If youre looking for affordable solar with great service, I highly recommend PosiGen!Review from Priteshkumar S
1 star02/05/2025
I took over a lease when i purchased my home from previous owner. It's been almost a year now and Posigen still can't figure out following two issues:1. Login ID remains that was set by previous owner. It took me 5 months to get this set up with atleast my email ID. But can't change login ID.2. WORST...i can't see my data populating in my portal for generation and utilization. Have made NUMEROUS calls and E-mails but no solution. All the time i hear, they can see the data and someone (IT, production, project ***** is working on resolving issue but can't get past this. There is no way to escalate within Posigen. Feel like stuck with it. My next step will be to SUE them...it's clear consumer service breach.
PosiGen, Inc. Response
02/07/2025
We are sorry to hear about your negative experience with PosiGen, but thank you for bringing this issue to our attention. We have escalated this concern to our senior management team and someone will reach out to you ****. In the meantime, if you have any further detail, please email us directly at *********************************** Thank you.Review from Ray B
5 stars01/23/2025
Excellent and patient with me answering all my questions. A very detailed explanation of the solar system and how it works.Review from Colin G
1 star01/21/2025
I do not recommend signing a lease with PosiGen. The lease is structured to give them at least 95% of the returns. You as a home owner take all the risk. If you need a roof repair or need to replace the roof in the 25 year lease period you will have to pay them to remove and reinstall the entire solar array. If the production is reduced by growing trees for example you will pay for the loss in production or the trimming/removal of the trees.Review from Shelley J
1 star12/11/2024
March or April of 2022, employees of Posigen inadvertently removed the solar energy panels from the roof of my residence around. They were supposed to remove the solar energy panels from the roof of the house next door (with the blue tarps nd holes in the roof). In the process of removing the solar energy panels they damaged her roof when they pulled the lug nuts out of my roof. These facts are not in dispute. I have communicated with this company ever since about getting my roof replaced. There was an agreement reached in 2024 to replace the shingles, the felt and the damaged decking. The roofing company that they sent replaced the shingles but NOT the felt NOR the decking with the obvious holes. There are now soft spots in my roof where the decking has deteriorated, my ceiling is coming down, black mold is spreading in my bathrooms living room and garage.I have an estimate from a roofer to properly repair my roof. Since the company they sent to repair my roof did not replace the felt or decking water intruded into my attic and has damaged the sheet rock, insulation and paint throughout my house. This will need to be repaired and my possessions will need to be moved into storage while the repairs are being ************ NOT RECOMMEND this company! I am not the only one. The others will be reporting also as they should not do this to people!!Review from Katherine F
1 star11/19/2024
I purchased a home that already had the Posigen solar panels installed on the roof. I had several issues setting up payments which turned out to be caused by the fact that the company still had the previous owner's name on the account despite the fact that I had the completed lease transfer ahead of the closing. I have communicated with at least five people who have assured me that my account is up to date and that I would receive an email with instructions on creating an account. After each call and every failure to receive promised information, I spoke to someone else who told me the same thing - that my account was up to date and I would receive an email - but I still haven't received an email with instructions for creating an account and i purchased the home over a month ago. Just last week, when I attempted to "login as a guest" and entered the account number, the previous home owner's name was STILL listed - not mine. I sent communication indicating my desire to sever the contract and remove the panels because i will not continue to do business this way and have not heard back. I would never recommend this company and wish I had required that the previous owners remove the panels.PosiGen, Inc. Response
11/21/2024
We are sorry to hear about your negative experience with PosiGen, but thank you for bringing this issue to our attention. We have escalated this concern to our senior management team and someone will reach out to you ****. In the meantime, if you have any further detail, please email us directly at *********************************** Thank you.Review from cintia G
1 star11/04/2024
PosiGen never disclosed that there was a $90,000 cost to install solar panels, which would be an additional $300 monthly for 25 years. I was also told that I would receive a $25,000 incentive to install the solar panels. The sales *** asked me to initial a form that granted permission to inspect the roof. I initialed the form. I was advised that the roof was in good condition. Without prior knowledge, PosiGen then proceeded to install the panels without any additional contractual information being presented to me. I explained to the sales *** Mr. ***** ******** that I have dual residency in both ******** and *******. It was at that time he disclosed that I would not qualify for the $25,000. However, he had never asked me about my NY state residency status prior to the installation, which was negligent on his part. I became skeptical and ask him for a contract. To my surprise, the permission for inspection had my initials throughout the document. I did not understand how he began an installation if I never signed the contract. He ***eatedly told me it was only for permission to inspect. I am a senior citizen, and Mr. ******** intentionally deceived me in order to obtain a sale. I am demanding that the panels be immediately removed. This is a poor business practice. It also distasteful.PosiGen, Inc. Response
11/05/2024
We are sorry to hear about your negative experience with PosiGen, but thank you for bringing this issue to our attention. We have escalated this concern to our senior management team and we will look into this issue as soon as possible. In the meantime, if you have any further detail, please email us directly at *********************************** Thank you.Review from Eli D
1 star10/16/2024
Posigen send and inspector to my house to certify that my roof was in good conditions to install solar panels as part of the contact and conversation with ******* ******** the (sales person) my roof never leak before 3 month after they did the installation the roof started leaking they send multiple employees multiple time and they all agree that the entire roof needs to be replaced that posigen shouldn't install any solar panel in the roof i contact a roof company for a review of the roof and the roof company suggests to cover the roof with a tart because its was a emergency situation i got very upset and scared the water has cause damage in the second floor of my property in my disabled aunt bedroom. She is legally blind and incapable of doing things on her own.PosiGen, Inc. Response
10/17/2024
We are sorry to hear that you are not having a great experience. Earning our customer’s trust is at the foundation of everything we do. We would appreciate an opportunity to make this right. A customer care specialist will be reaching out to you directly to address your concerns. In the meantime, you can contact us directly at [email protected] if you need anything else. Thank you!Review from Mike B
1 star10/16/2024
I tried to cancel several times and got hung up on. This might be the worst company anywhere.Review from Rebecca C
1 star10/14/2024
We had a *** call us because it looked like a capacitor was not working from their online system. We had to pay $300 for a technician to come out and and look at it. Technician came out and said everything was in working order. This seems scammish
Customer Review Rating
2.99/5stars
Average of 116 Customer Reviews
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