We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

The Jung Hotel & Residences

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience at **** Hotel was horrible from the time we arrived. I emailed the complaint line the night I arrived on March 2, 2024, with no response yet because my sheets had holes and the pillows had hair on them. My complaint stems from a 2 am evacuation of the entire hotel. Everyone stood outside in our pajamas waiting for the fire department to inspect the hotel. The hotel never gave an explanation they just stated all clear and sent everyone back to their rooms competing for elevators. The toilet ran about 5- 10 minutes, the lamps were missing light bulbs or very dim. The business office had no equipment (printer, ink, or computer), the restaurant was shut down the entire trip so there was no where to eat inside the hotel, the television signal would go out or channels could not be watched. Our last morning at the hotel the maids continuously knocked on the door asking what time would we be leaving. They didn't speak good english so I don't think they understood me. I talked to one of the receptionists at the desk a heavy-set black male with locs who was of no assistance. I am requesting a full refund for my stay for false advertisement on the business center, interruption in sleep from the evacuation, several disturbances from housekeeping, dirty and holey sheets, poor lighting and nowhere to eat. The interruption of sleep at 2am really destroyed our trip we were so sleepy and the toilet ran in the hotel room, accompanied by being waken up by the maids didn't help either. Attached are photos, a pdf of the email, and proof of amenities. Date from March 2-4, 2024 Confirmation number H-ZKZPNPSNKQMW

The Jung Hotel & Residences is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.