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Business Profile

Vacation Rentals

Sonder - Jung Residences

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in July 2024 I made a reservation that was paid in full for this hotel from Sept 1-3 2024. I checked out before 7pm Sept 2 2024. Before checking out I had a charge of $75 for the deposit and one for $26 and some change that I unaware of. On Sept 3, 2024 I checked my card again just to see that I was charged an additional fee of $52 and change which was for valet. I was also charged $98 and change for unknown reasons. I contacted the hotel which the trip at the front desk said the charges had to be investigated. I informed ******* that the hotel was already paid in full months ago prior to the reservation date and I was only aware of the valet charge. After about a hour I called back and asked to speak with the manager whom never answered the phone nor contacted me back after the voicemail I left. Also, I contacted my bank just so they can be aware of the fraudulent activity this hotel was doing. I then called the hotel back which ******* told me that there was an issue with there system (which I did not believe because you can see if a guest has paid in full or not) and $150 would be refunded back to my card. Fast forward and the $98 and change charge has been reduced posted to my account. I contacted them again today and am currently waiting for the manger to contact me. In no way shape or form does a business have the audacity to charge someone for anything without notifying them. The only charge I was aware of was the valet which was taken out.

Sonder - Jung Residences is NOT a BBB Accredited Business.

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