Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Courtesy Chrysler Dodge Jeep Ram of Ruston has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCourtesy Chrysler Dodge Jeep Ram of Ruston

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/7/2019

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1301 N Service Rd E, Ruston, LA 71270-2918
    BBB File Opened:
    10/2/2019
    Years in Business:
    17
    Business Started:
    11/1/2006
    Accredited Since:
    10/7/2019
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    9:00 AM - 4:00 PM
    Su:
    Closed
    Contact Information

    Principal

    • Mr. Todd Till, General Manager

    Customer Contact

    • Mr. Todd Till, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/26/2022

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    My 2015 Jeep Cherokee has been at this dealership since July 20,2022 due to a fire on the inside of the vehicle which appeared to have originated near the center console. After the fire was out and the vehicle was powered on, it began flashing multiple error codes on the dashboard. The gearshifter was also difficult to put in gear and/or change gears. Communication was attempted on a regular basis by myself with little details provided each time. Fast forward 13.5 weeks and the Jeep is said to be ready for pickup. Payment was rendered from Progressive and my deductible was paid and pickup scheduled. Upon picking up the vehicle on Friday 10-21-22 at approximately 9:45 p. m, my husband stopped to put gas in the jeep and then headed east in I-20. He noticed within minutes of driving the jeep that it was still showing numerous error codes on the dash and was not accelerating properly and smoking. At this time, a flat was also noted on the back passenger tire. He immediately pulled into the rest area near Choudrant and we contacted **** regarding the issue. She advised us that she would call the tow truck and take it back to the dealership. The following Monday morning I contacted **** to inquire about the status of the jeep and was told that no diagnostic had been done yet but it was noted that we had a major oil leak. The vehicle was not leaking oil or it was not communicated to us that there was an issue with an oil leak on Friday when scheduled for pickup. I was also told that the vehicle had been repaired "for what I brought it in for originally". I disagree with that because I brought the vehicle in due to a malfunction that in turn caused an interior fire and substantial cosmetic damage (carpet, leather seats, etc). So, the issue that I have now is that the dealership is saying that they fixed the problem that I brought it in for, however I disagree bc the source of the fire/problem that caused the fire hasn't been identified or fixed.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Serving Northeast and Central Louisiana and the Ark-La-Tex

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.