We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telephones

Correct Solutions Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Correct solutions made 2 accounts under my name in order to fix there error I was forced to send in my ID than am still told that I can't use the account because no one can fix it. The representative’s are rude and denied me to speak to a supervisor than hung up the phone after lying stating I threatened to put them in jail. I have the phone call recordings also. I want them fired because you don't treat people the way they done me. It's very unprofessional and makes it look like the representative’s are not properly trained for the job. Witch can also lead to some legal matters in the future if not nipped at the bud now.

    Business Response

    Date: 06/21/2023

    This issue seemed to be resolved on the same day. After reviewing and listening to each call, I found that the customer did call in to activate her account, the representative explained that it was temporarily inactive due to our system showing 2 accounts under her name and they needed to merge the 2 accounts. And to do so, our procedure is to request a copy of an ID before we make changes to anyone's account. The customer seemed upset about having to do so, but then complied. This representative was not rude and was patient with the customer.
    On the next call, another representative assisted on this call and she did see her ID copy but was not able to merge the accounts because that duty falls on our Senior Reps/Supervisors and one was not available at that time but the rep did offer that it would be pushed through to a pending change for the next available Senior Rep/Supervisor to handle. This representative was not rude and was patient with the customer throughout the call, though she explained she couldn't do anymore for her situation and that there was not a Supervisor to pass her on to at the moment.  The customer made it clear that she was upset about the situation and said she'd "sue" the rep "individually and the company" which did fluster the rep who said the customer was harrassing her and then decided to end the call.
    On the next call later that evening, the customer was able to speak with another rep who was able to complete the merge and activate her account, enabling her to use/deposit into her account again.
    We can address the call with that second representative to discuss how to better handle situations like this, however I do know that the rep did all that she had access to do to help the customer's situation.

Correct Solutions Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.